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(In Hector Grant’s office)
Elisabeth Corby: Good morning, Mr Grant.
Hector Grant: Good morning.
Elisabeth: I've just had a Mr George Duncan from Glasgow on the phone. Apparently our customer Mr Macpherson suggested he came to see you.
Grant: Oh, he did, did he! Well, I can't think any friend of his will make the company's fortune.
Elisabeth: He said he would like to see you this afternoon and visit the factory.
Grant: Did he indeed? If he's like Macpherson he'll take up the whole day and then order one.chair
Elisabeth: Perhaps I could take Mr Duncan round the factory for you.
Grant: All right. You take him round first, and then I'll see him afterwards.
But you'd better interrupt me after fifteen minutes and remind me that I've got another appointment.
Elisabeth: Yes, I will, Mr Grant.
(At the reception desk)
Duncan: Good afternoon. I want to see the Managing Director, please.
Reception girl: Good afternoon. Have you an appointment?
Duncan: Of course. I wouldn't be here if I hadn't.
Girl: What is your name, please?
Duncan: Duncan.
Girl: Just a moment, please. Miss Corby? I have a Mr Duncan here to see Mr Grant. He says he has an appointment. Yes... Yes, I will. Mr Duncan, would you take a seat, please. Mr Grant's secretary will be down in a moment.
Duncan: Thank you. I hope she won't be long; I haven't much time.
Girl: She's on her way now.
Duncan: Good.
Girl: Here she is.
Elisabeth: Good afternoon, Mr Duncan, I'm Elizabeth Corby, Mr Grant's secretary.
Would you like to see round the factory first?
Duncan: Yes, I would...
Elisabeth: Now this is our office block. We have all the administrative departments here: Sales, Accounts, Personnel, Market Research and so on.
Duncan: What's that building opposite us?
Elisabeth: That's the warehouse where the larger items of office equipment are stored.
We try and keep a stock of the faster-moving items so that urgent orders can be met quickly from stock.
Duncan: If I ordered a desk today, how long would it be before I got delivery in Scotland?
Elisabeth: I think perhaps you'd better speak to our Works Manager, Mr Fielding.
You'll meet him when we go over to the factory. We'll go there now.
(In the workshop)
Mr. Fielding: This is one of our three workshops. This is the delivery bay here.
Duncan: Oh, yes.
Fielding: The steel sheets and bars come in, as you see, in different sizes and are unloaded on to the delivery bank here. We buy them in from a steelworks in Wales. This machine here is a spot welders and this is the new conveyor belt which. we had installed last year. We doubled our output in this department as a result.
Duncan: Oh, really?!
Fielding: I'll take you to the assembly shop...
(In Mr. Grant's office)
Grant: Now Mr Duncan, what can I do for you? I understand that you're a friend of Jack Macpherson's.
Duncan: Yes, Mr Grant. He told me that you make the best and cheapest office furniture on the market.
Grant: I think we make the best.
Duncan: But is it the cheapest? That's what interests me.
Grant: We have a wide range of prices, Mr Duncan. Here's our catalogue.
We think our prices compare favourably with anything on the market today.
Duncan: If I had an office I wanted you to furnish, how much would it cost me?
Grant: It would largely depend on the lines you chose.
Duncan: My trouble is that I'm very short of time. Can you supply me from s stock?
Grant: If you could give me some idea of your requirements, Mr Duncan, I might be able to help you. Unfortunately, I have someone coming to see me shortly and I...
Duncan: I'll tell you what I want. This is my card. I'm the Managing Director of G.P. Duncan & Company. We make artificial fertilizers. I want our new office block furnished. I'd like you to give me a quotation, including delivery charges, as soon as you can.
Grant: How many offices are there?
Duncan: Twenty-eight.
Grant: Twenty-eight offices. Oh, I see. Well, how much time can you give us?
Duncan: Two months is my deadline.
Grant: I'd like to send a man up to Glasgow to get details. I never like promising a date until I know we can honour it; however, I think...
Elisabeth: Er... Mr Grant, Mr.... er... Frame is waiting to see you.
Grant: Well, never mind about that... Tell him he'll just have to wait. You can see I'm busy with an important customer.
UNIT 3
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