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A Visit to the Factory

Trouble with a Special Order | The Factory Extension Meeting | Appointing the New Advertising Manager | Complaint from an Angry Customer | An Accident in the Factory | Productivity - a Work Study Survey | The Pension Fund Meeting | The Case of the Missing File | A Labour Dispute |


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(In Hector Grant’s office)

Elisabeth Corby: Good morning, Mr Grant.

Hector Grant: Good morning.

Elisabeth: I've just had a Mr George Duncan from Glasgow on the phone. Apparently our customer Mr Macpherson suggested he came to see you.

Grant: Oh, he did, did he! Well, I can't think any friend of his will make the company's fortune.

Elisabeth: He said he would like to see you this afternoon and visit the factory.

Grant: Did he indeed? If he's like Macpherson he'll take up the whole day and then order one.chair

Elisabeth: Perhaps I could take Mr Duncan round the factory for you.

Grant: All right. You take him round first, and then I'll see him afterwards.

But you'd better interrupt me after fifteen minutes and remind me that I've got another appointment.

Elisabeth: Yes, I will, Mr Grant.

(At the reception desk)

Duncan: Good afternoon. I want to see the Managing Director, please.

Reception girl: Good afternoon. Have you an appointment?

Duncan: Of course. I wouldn't be here if I hadn't.

Girl: What is your name, please?

Duncan: Duncan.

Girl: Just a moment, please. Miss Corby? I have a Mr Duncan here to see Mr Grant. He says he has an appointment. Yes... Yes, I will. Mr Duncan, would you take a seat, please. Mr Grant's secretary will be down in a moment.

Duncan: Thank you. I hope she won't be long; I haven't much time.

Girl: She's on her way now.

Duncan: Good.

Girl: Here she is.

Elisabeth: Good afternoon, Mr Duncan, I'm Elizabeth Corby, Mr Grant's secretary.

Would you like to see round the factory first?

Duncan: Yes, I would...

Elisabeth: Now this is our office block. We have all the administrative departments here: Sales, Accounts, Personnel, Market Research and so on.

Duncan: What's that building opposite us?

Elisabeth: That's the warehouse where the larger items of office equipment are stored.

We try and keep a stock of the faster-moving items so that urgent orders can be met quickly from stock.

Duncan: If I ordered a desk today, how long would it be before I got delivery in Scotland?

Elisabeth: I think perhaps you'd better speak to our Works Manager, Mr Fielding.

You'll meet him when we go over to the factory. We'll go there now.

(In the workshop)

Mr. Fielding: This is one of our three workshops. This is the delivery bay here.

Duncan: Oh, yes.

Fielding: The steel sheets and bars come in, as you see, in different sizes and are unloaded on to the delivery bank here. We buy them in from a steelworks in Wales. This machine here is a spot welders and this is the new conveyor belt which. we had installed last year. We doubled our output in this department as a result.

Duncan: Oh, really?!

Fielding: I'll take you to the assembly shop...

(In Mr. Grant's office)

Grant: Now Mr Duncan, what can I do for you? I understand that you're a friend of Jack Macpherson's.

Duncan: Yes, Mr Grant. He told me that you make the best and cheapest office furniture on the market.

Grant: I think we make the best.

Duncan: But is it the cheapest? That's what interests me.

Grant: We have a wide range of prices, Mr Duncan. Here's our catalogue.

We think our prices compare favourably with anything on the market today.

Duncan: If I had an office I wanted you to furnish, how much would it cost me?

Grant: It would largely depend on the lines you chose.

Duncan: My trouble is that I'm very short of time. Can you supply me from s stock?

Grant: If you could give me some idea of your requirements, Mr Duncan, I might be able to help you. Unfortunately, I have someone coming to see me shortly and I...

Duncan: I'll tell you what I want. This is my card. I'm the Managing Director of G.P. Duncan & Company. We make artificial fertilizers. I want our new office block furnished. I'd like you to give me a quotation, including delivery charges, as soon as you can.

Grant: How many offices are there?

Duncan: Twenty-eight.

Grant: Twenty-eight offices. Oh, I see. Well, how much time can you give us?

Duncan: Two months is my deadline.

Grant: I'd like to send a man up to Glasgow to get details. I never like promising a date until I know we can honour it; however, I think...

Elisabeth: Er... Mr Grant, Mr.... er... Frame is waiting to see you.

Grant: Well, never mind about that... Tell him he'll just have to wait. You can see I'm busy with an important customer.

 

UNIT 3


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