Refusing to reply

There are a number of reasons why you may not wish to reply to an enquiry about one of your customers. If, for example, the company writing to you does not state that you have been named as a referee by their customer, and you do not want to risk offending them, it would be better not to make any comment.

Thank you for your letter concerning our customer, but we cannot give you any information until we get permission from the customer himself. So if you can get the person mentioned in your letter to write to us asking us to act as referees we will give you the necessary information.

As we have not been asked by the person mentioned in your letter to write a reference on their behalf we cannot supply any information about them.

If you do not know enough about the company to comment, then it is better to say so.

With reference to the company you mentioned in your letter of 9 October, we are sorry to say we know little about them as we have only supplied them on a couple of occasions. Therefore we cannot give you any details of their trading record or credit standing.

Thank you for your letter, which we received today. Unfortunately, we know nothing about the firm you are enquiring about as our only dealings with them have been on a cash basis. We are sorry that we cannot be of help to you in this matter.

Sometimes you may simply not wanttogive any information about a customer whether you know their reputation or not. In this case a polite refusal, generalizing your statements, is the best course of action.

With reference to your letter of October 16 in which you asked about the credit standing of one of our customers, we are sorry to say that we never giveanyinformation about customers to inquirers, and as business associates of ours we are sure you will appreciate that confidence. Perhaps an enquiry agency could be of more help to you in this.

Replying unfavorably

If you have to write an unfavorable reply it is better not to mention the name of the company. Give only the few facts as they concern you. Do not offer opinions and remind the firm you are writing to, that the information is strictly confidential.

With reference to your letter of 19 April where you asked us to act as referees for the customer mentioned, we have only dealt with this firm on a few occasions but found they tended to delay payment and had to be reminded several times before their account was cleared. But we have no idea of their trading records with other companies. We are sure you will treat this information in the strictest confidence.

In reply to your letter of 14 September concerning the customer you enquired about, we are sorry to say that we cannot recommend the firm as being reliable in their credit dealings, but this is only based on our own experiencesoftrading with them. We offer this information on the strict understanding that it will be treated confidentially.

Дата добавления: 2015-07-20