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buzzes booth seats customer flow on the house paging system
1. The hostess _________ Mr. Wilson at a table near a window.
2. The alarm clock _______ when it is time to wake up.
3. Ellen sits at a ______ with her party, so none of them have their own chairs.
4. The _______ lets customers know when the hostess is ready to show them to their table.
5. Ms. Shaffer hopes that the techniques will help improve ________ at her restaurant.
6. The server offers the group a dessert ____________ because they had to wait for a long time.
Read a conversation between a hostess and a restaurant customer. Then answer the questions.
Hostess (W): Good evening, sir. Welcome to the Post Meridian Restaurant. Do you have a reservation?
Customer (M): Yes. It's under "Jackson".
Hostess: Here it is: Mr. Jackson, party of four.
Customer: Actually, I'm expecting two more people. Is it possible to get a table for six?
Hostess: Yes, but I'm afraid there would be a short wait.
Customer: How long will the wait be?
Hostess: About ten minutes. Is that okay?
Customer: Yes, that's fine.
Hostess: And I just want to remind you that we can't seat your party until everyone is here.
Customer: That's okay. I'm sure my companions will be here on time.
Hostess: Perfect! Here's a pager. It'll buzz when your table is ready.
Customer: Thank you for your help.
1. What are the speakers mostly talking about?
A. making a reservation at the restaurant
B. using the restaurant's paging system
C. changing the number of people in a party
D. canceling a dinner reservation
2. Why can't the hostess seat the man's group right away?
A. He didn't make a reservation.
B. He arrived earlier than expected.
C. The restaurant is not open yet.
D. The entire group is not there.
Fill in the blanks
Hostess: Good evening, sir. Welcome to the Post Meridian Restaurant. Do you have a reservation?
Customer: Yes. It's 1 ______ "Jackson".
Hostess: Here it is: Mr. Jackson, 2 ___ _____ ____
Customer: Actually, I'm expecting two more people. Is it possible to get a table for six?
Hostess: Yes, but I'm afraid there would be a 3 _____ ______
Customer: How long will the wait be?
Hostess: About ten minutes. Is that okay?
Customer: Yes, that's fine.
Hostess: And I just want to remind you that we can't 4 -____ __________ until everyone is here.
Customer: That's okay. I'm sure my companions will be here 5 ________
Hostess: Perfect! Here's a pager. It’ll 6 ______ when your table is ready.
Customer: Thank you for your help.
Money Matters
Reading
Read the page from a hotel's website, and then mark the following as true (T) or false (F).
1. _ The hotel buys unused currency from guests.
2. _ Front desk clerks can break bills of any value.
3. _ Checks must be dated in order to be cashed.
Money: Guest Services
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| Choose the word or phrase that is similar in meaning to the underlined part. | | | Read a conversation between a front desk clerk and a hotel guest. Then answer the questions. |