Match the words from the left column with their definitions from the right.

1. client	A.information or statements of opinion about something, such as a new product, that provide an idea of whether it is successful or liked
2. communication	B. directly, meeting someone in the same place
3. face-to-face	C. acting in a way that does not cause offence
4. email	D.a good understanding of someone and an ability to communicate well with them
5. feedback	E. to make whole or perfect
6. rapport	F. a customer or someone who receives services
7. diplomatic	G.to communicate with or react to
8. complete	H.almost instantaneous transfer of text, voice, and/or video messages from one computer or device to another, typically (but not necessarily) over the internet
9. interact	I. when someone looks at or considers something carefully in order to discover something
10. examination	J. two-way process of reaching mutual understanding, in which participants not only exchange (encode-decode) information, but also create and share meaning

Fill in the gaps using the words from the text.

(rapport, feedback, stake, client, apology, face-to-face, conference, indifferent, importance, appreciate)

a) She offended the customer and now is making an official (….).

b) Constant (….) is necessary for any team work.

c) They are working in close (….) to us.

d) My boss is now learning to (….) my work.

e) I am avoiding (….) communication with him all day long, because I am afraid he is very angry with me.

f) You are putting at (….) the reputation of our company with this decision.

g) Our staff is not (….) to the problems of each other, we try to be helpful.

h) Our speakers are performing their reports at the annual (….) this evening.

i) Our company establishes good business relations with an each (….).

j) To express personal appreciation is of a great (….) for both an employee and the chief.

Underline the correct answer from the words in bold.

a) She works/is working here at the moment.

b) I am appreciating/appreciate your feedback.

c) John makes/is making an apology now.

d) I am making/make face-to-face communications not very often.

e) Jack is interacting/interacts with one of the most important clients in his cabinet, he is not available, sorry.

f) Mary understands/is understanding the importance of the task.

g) Our chief speaks/ is speaking on the phone right now, he can`t talk to you.

h) People constantly are examining/examine you without warning you.

i) My colleague calls/is calling on the phone to her sister to Scotland every day.

j) An email doesn`t express/isn`t expressing the whole meaning of the statement.

Business Result

Reading Comprehension

Unit 3.Visitors.

Text 1. (Pre-Intermediate)

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