Figure 10-1 the parts of a business letter

1 Flanagan's DEPARTMENT STORE

12207 Sunset Strip

Los Angeles, California 91417

2 June 7, 19—

Ketchum Collection Agency

3 1267 Hollywood Boulevard

Los Angeles, California 91401

4 ATTENTION: MS. TERRY ROBERTS

5 Gentlemen and Ladies:

6 Subject; Mr. Gary Daniels, Account #69 112 003

We would like to turn over to your services the account of Mr. Gary Daniels, 4441 Natick Avenue, Sherman Oaks, California 91418. The balance on Mr. Daniels' account, $829.95, is now 120 days past due; and, although we have sent him four state­ments and five letters, we have been unable to collect his debt.

7 Mr. Daniels is employed by West Coast Furniture Showrooms, Inc. He banks at the Natick

Avenue branch of Third National City Bank and has been a customer of ours for four

years. We have enclosed his file for your reference.

We are confident that we can rely on Ketchum as we have in the past. Please let us know if there is any further information with which we can furnish you.

8 Sincerely yours,

9 FLANAGAN'S DEPARTMENT STORE

10 Martha Fayman

Credit Manager

11 MF/wg

12 Enclosure

13 cc Mr. Norman Hyman

BLOCKED (Figure 10-3): Like full-blocked, all letter parts begin at the left margin, except the dateline, complimentary closing, company signature, and writer's identification, which start at the horizontal center of the page. (Options—the dateline may end at the right margin; attention and subject lines may be centered or indented five or ten spaces.)

SEMI-BLOCKED or MODIFIED BLOCKED (Figure 10-4): This is the same as a blocked letter with one change: the beginning of each paragraph is indented five or ten spaces.

SQUARE-BLOCKED (Figure 10-5): This is the same as a full-blocked letter with two changes: the date is typed on the same line as the start of the inside address and ends at the right margin; reference initials and enclo­sure reminder are typed on the same lines as the signature and signer's identification. As a result, corners are squared off. This arrangement saves space, allowing longer letters to fit onto a single page. (Be sure to use a line at least 50 spaces long so that the inside address won't run into the dateline.)

SIMPLIFIED or AMS (Figure 10-6): Designed by the Administrative Man­agement Society, this style is the same as full-blocked, except: (1) no salu­tation or complimentary closing is used; (2) an entirely capitalized subject line (without the word "subject") must be used; (3) the signer's identification is typed in all capitals; and (4) lists are indented five spaces unless num­bered or lettered (in which case they are blocked with no periods after the numbers or letters). This style is extremely efficient, requiring much less time to type than other styles. However, it is also impersonal. For this reason, the reader's name should be mentioned at least once in the body.

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