Topic 2: Your neighbour is a pet owner, but has problems in keeping his dog on a lead. Write a letter to your neighbour. In your letter, you

· Explain your situation

· Describe the problems

· Tell him what you think he can do to remedy the situation

Dear Mr. Smith,

This letter is to request you to pay attention to your dog. I suggest that you control your dog and stop your dog from barking.

On several occasions I have mentioned to you that your dog's constant barking during the night is causing us a great deal of disturbance. I was hoping that we could settle this matter amicably, but it now seems to me that you are totally unable or unwilling to control your animal. Believe me or not, Ms. Collins and Mr. Weber have talked to me about this problem as well. I am writing to inform you that if a solution to this problem is not forthcoming within the next seven days, I very much regret that I will have no choice but to put the matter in the hands of City Council.

I am looking forward to your reply in due course and your earliest action.

Yours sincerely...

Topic 3: You booked a holiday with a travel agency but the tour did not live up to your expectations. Write a letter to the agency. In your letter, you

· Describe the problem

· Explain what you expected on your holiday

· Explain what you want the travel agency to do

Dear Mr. Jackson,

I wish to complain about the service provided by one of your travel operators. Jenny Chang. I contracted with her for a holiday I booked in Sydney for a total cost of $ 2, 000, but later discovered that the tour fell below an acceptable standard.

On February 13, 2006, I talked to Mrs. Jenny Chang and reminded her of some special requirements I had, including a double room in a four-star hotel, ten main places of interest and so forth. Your tour operator confirmed that these would be surely arranged. Unfortunately, these requirements were not met. The four-star hotel was in fact a three-star hotel, and the room service was below the average. The so-called double room was cramped and caused me considerable discomfort. The guide took us to six places of interest (instead of ten, as set out in the contract) and some famous tourism sites were not on our itinerary. Since you undertook to book a holiday in accordance with my requirements and your tour operator assured me that all my requirements would be met, I must hold you responsible for my disappointment.

Please let me know how you propose to settle this matter.

Yours sincerely...

Topic 4: You wanted to have your computer fixed by the computer shop you bought it from, but the shop refused to repair it. Write a letter to the manager of the computer shop. In your letter, you

· Describe the problem with your computer

· Explain why you are not satisfied with the service

· Explain what you want the shop to do

To whom it may concern,

I am writing to notify you of a claim for damaged goods against your shop. Besides, I am disappointed concerning your attendants' rude and brusque manner when dealing with clients' request. It is hurting your business.

I purchased a HP computer in your computer shop early last week. It worked well in the first week, but later displayed some obvious problems. First, on the screen, some dark dots appeared, which have seriously blurred the screen. I thought that your shop would at least manage to check the computer and give me some suggestions, as the computer is under one-year-long warranty. However, much to my astonishment, the shop attendants insisted that they were not held responsible, and the only suggestion they generously left me was to refer this problem to the manufacturer directly. This situation is causing me considerable anxiety.

Unless you take prompt action to fix the computer or refund the purchase price in full, I will be forced to take legal action regarding your shop's refusal to honour the warranty. I hope we can work something out to our mutual benefit.

Your earliest response will be appreciated.

Faithfully yours…

Дата добавления: 2015-11-14