Complete the sentences using the phrases given.

9 Cardiff, ………………, is to the west.

10 The park, ………………, is Indonesia’s premier wildlife reserve.

11 Tokyo, ………………, is in fact a series of small towns and villages.

12 The Louvre, ………………, is a stunning mix of old and new.

13 Thailand, ………………, has something for everyone.

14 Berlin’s Reichstag building, ………………, is the home of the Bundestag, ……………….

15 on the southwestern tip of Java

16 with its new welsh parliament building and rugby stadium

17 Germany’s parliament

18 beautiful, interesting and very easy to travel around

19 built in 1200 as a fortress

20 redesigned by architect Norman Foster and rebuilt during 1990s

21 one of the world’s largest and most complex cities

Vocabulary

Use the words and phrases below to complete the ‘Standards of performance’ advice sheet to tour guides from a training manual.

anecdotes first-aid kit rapport eye contact body language gestures seat belts microphone clarity hazards sense of humour tone

Standards of performance

Aim: To inform, entertain, and care for visitors and enhance their experience

· Establish a welcoming 15) ……… with the group by smiling when you greet the group and introducing yourself and the driver.

· Use open 16) ……… – do not fold arms, do not keep hands in pockets.

· Control hand and arm 17) ……….

· Check that the 18) ……… is switched on and working, and adjust it to ensure 19) ……….

· Make sure that you are looking at everyone and establish 20) ……… when talking to the group.

· Use voice correctly with a variety of pitch and a lively 21) ……….

· Be enthusiastic and use your 22) ……… to entertain and make the group smile and laugh when appropriate.

· Tell stories and 23) ………, but try not to make them too long.

· Inform group about safety, use of 24) ……… on the coach, 25) …….., and emergency procedures,

· Warn group of 26) ………, e.g. while walking and getting off the coach.

Places to see. Match the places with the definitions.

27 canyon a) special time for celebration and ceremonies

28 palace b) deep valley with very steep sides of rock

29 cathedral c) large mountain with a hole in the top

30 festival d) place where monks live

31 valley e) large house built for a royal family

32 monastery f) lowland between lines of hills or mountains

33 stately home g) very large church

34 volcano h) large house in the countryside

Grammar

Fill in “the” where necessary.

35) We went to ……… America for ……… Easter and ended up staying ……… whole summer.

36) My grandfather is from ……… Scilly Isles, which are some of ……… most remote islands in Britain.

37) Jane went to ……… cinema yesterday after ……… work and saw a film about ……… First World War.

38) Whenever we go to ……… London we take ……… train; it’s ………. most convenient way to travel.

39) James has got ……… measles so he won’t be coming to ……… school today.

40) While ……… princess was in ……… Hong Kong, she visited many of the designer shops there.

41) Mary is in ……… hospital with pneumonia. She became ill while in ……… Scotland over ……… Christmas holidays.

42) ……… most beautiful place I’ve ever been is ……… Thailand. It has some of ……… best beaches in ……… world.

43) Sarah really likes ……… swimming in ……… sea, but most of ……… time it’s too cold to.

44) Let’s meet in ……… Macey’s restaurant.

45) ……… May is my favourite month of ……… year.

Fill in the correct preposition: in, on, at.

46) They live ……… Geneva.

47) We are staying ……… a nice hotel.

48) He is ……… holiday ……… Malta.

49) The weather changed ……… the second day of the holiday.

50) Steven always plays tennis ……… the afternoon.

№ 18

Topic ‘Dealing with complaints’.

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Дата добавления: 2015-11-14