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confirmed ■ credit card ■ expiry date ■ name
R - Can I have your___________, please?
G - Yes, it's Dowling, Anita Dowling.
R - Sorry, can you spell that, please?
G - Yes, it's A-N-I-T-A, Dowling, D-O-W-L-I-N-G.
R - OK. Can I take your details?
G - It's a Visa card, number 4838 1867 3324 0089.
R - Let me just check... 4838 1867 3324 0089.
G - That's right.
R - And what's the_______?
G - It's 09/05 - September 2005.
R - OK, that's all for you, Ms Dowling. We'll look forward to seeing you on 24th June.
G - Thank you very much. Goodbye.
A) Work in pairs. Read the telephone dialogues in Exercises 1 and 2 aloud.
B) Work in pairs. Read the reservation form and role play a dialogue between a guest and a receptionist.
| Hotel Dubrovnik Customer / Quest |
| Arrival date 16 March Departure date 18 March Room type single, non-smoking Guest's name Tony Jamieson Telephone no.(00 44) 020 8769 7883 E-mail tdjamieson@totalize.co.uk Room rates Single125 Double150 Credit card details: Type of card Visa Cardholder's nameMr. T. Jamieson Card number 5432 6172 2351 9846 Expiry date 11/04 |
Read the information from a newspaper about Oxford hotels. Match the hotel and the guests.
1. A lawyer and his friend want to spend a weekend in Oxford to walk, talk, and play golf.
2. A company director wants to have a two-day meeting in Oxford with managers from other European offices.
3. A family with a dog wants to travel to Scotland, but they want to stay the night in Oxford because their journey is too long for one day.
| HOTELS IN OXFORD | ||
| Westwood Country Hotel Hinksey Hill Top, Oxford OXI 5 BG 14 double rooms, 6 single rooms Car park Restaurant Bar Cable / satellite television Near golf course | Old Black Horse Hotel 102 St Clements, Oxford OX4 1AR 9double rooms, 1 single room Restaurant Car park Television Pet welcome Near motoway | The Randolph Beaumont Street, Oxford OX1 2LN 7 suites, 63 doubles, 39 singles Conference centre 24-hour room service Cable / satellite TV Car park Restaurant 100 km from airport |
Calling Reception
A) Order the words to make sentences.
1. is / room / This / your
_________________________________________________________________
2. very / My / cold / is / room
_________________________________________________________________
3. problem / a / with / heating / the / There’s
_________________________________________________________________
4. isn’t / working / The / air-conditioning
_________________________________________________________________
5. chicken / have / please / Can / I / a / sandwich
________________________________________________________________?
6. fruit / any / Do / juice / have / you / fresh
________________________________________________________________?
b) Cover the dialogue. Who does Allie phone? Why?
| You hear | You say |
| - Hello, reception. - How can I help you? - I’m sorry, ma’am. I’ll ____ someone up to look at it right now. | -Hello. This is room 419. -I have a problem with the air-conditioning. It isn’t working, and it’s very hot in my room. - Thank you. |
READING
Read the advert and mark the sentences T(True), F (False), or (?- Doesn’t say).
1. The Castle Inn is in the centre of San Francisco. T
2. It’s near major tourist attractions. __
3. It’s very comfortable. __
4. It’s cheaper in winter. __
5. The stuff can tell you all about San Francisco. __
6. Guests have to pay for parking. __
7. The hotel has a restaurant. __
8. You can’t smoke in any of the guest room. __
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| Cover the dialogue and say how long Alice is going to stay in the United States. | | | COMMUNICATION |