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By: “Wissotzky Moments” team
To investigate out target audience’s tastes and habits concerning tea drinking, we have conducted a test marketing research.
We have interviewed 109 respondents 20-50 years old, living in different cities across Russia. The data was analyzed in regard to age and gender of the respondents as well.
A survey contained 3 non-structured and 3 semi-structured questions about tea habits.
The open questions were chosen, because they allow receiving answers not biased by limited number of answers. A small size of sample allows analyzing every single answer.
Other questions contained a number of possible answers to help the respondents understand the main points of the questions, but they were given a right to use answers that were not listed as well.
The respondents were also allowed to give several answers. This also prevented from losing factors that could be #2 importance for them.
The survey contained the following questions:
1) How often do you drink tea?
2) With whom do you drink tea?
3) In what situations do you drink tea?
4) What sort of tea do you drink (black / green / red / white etc).
5) What factors are important for you when you are choosing what tea to buy? (pack / taste / aroma / price / recommendations / brand etc).
6) What tea do you prefer (teabags, leaf tea)?
Analysis of the answers given in a written form allowed to create groups of answers based on the same “idea”. The given answers were divided into groups and then coded.
For example, all given answers on question 1 (How often do you drink tea?) could be divided into the following groups based on the most typical answers:
· Less than 1 time per day
· Every day
· 2-3 times per day
· More than 3 times per day
The distribution of the answers was as following:
The most common frequency of tea drinking is 2-3 times per day (49% of all respondents). 28% drink tea more than 3 times per day and only 4% drink it not every day. 19% respondents stated that they drink it just every day, without pointing out any additional information.
Males are likely to drink tea more often:
Elder people are likely to drink tea more often:
The answers on question 2 (With whom do you drink tea?) were the following:
· Alone
· With family
· With friends
· With colleagues
· Different
Most of the respondents prefer to drink tea alone (38%). 28% drink it with their families, 21% - with their friends. Less likely is drinking tea with colleagues – only 9% prefer it.
Females are more likely to drink tea alone than males.
The answers on question 3 (In what situations do you drink tea?) were:
· Always
· For food/ to drink
· Coffee substitute
· Cheerfulness
· Health
· Tradition
· Mood
· Communication
· Simultaneously with other actions
The last answer (simultaneously with other actions) consists of: “When I’m working”, “At work, instead of having a cigarette”, “When I’m getting tired of doing things and need a minute to relax or need to spend time some way”, “In the office”, “In the morning before going to work, tea breaks at work, after dinner, and, the most often – just when I’m working on my PC”, “When I make breaks”, “Working on PC”, “At home with my nice laptop”, “When I’m studying at home”.
28% of respondents stated, that they drink tea when they are thirsty or when they are eating something. 22% drink tea with other people and communicate. 13% drink it when they are doing something else: working, studying etc. 8% need tea to make a special mood, 7% drink tea to wake up. Only 3% prefer tea to feel better or when they don’t have coffee.
Question 4 (What sort of tea do you drink (black / green / red / white etc) had such answers:
· Black
· Green
· Fruit
· Red
· With aromatisation
Question 5 (What factors are important for you when you are choosing what tea to buy? (pack / taste / aroma / price / recommendations / brand etc) has given the following answers:
· Taste
· Price
· Smell
· Sort
· Recommendations
· Pack
· Healthiness
The main factor that influences the customers’ choice is taste (38%). For 25% smell is also important. Price is important for only 12% and brand is a main factor for 8%.
And the last question (What tea do you prefer (teabags, leaf tea)?) gave the following typical answers:
· Teabags
· Leaf tea
· I love leaf tea, but use teabags
The majority of respondents like leaf tea.
Leaf tea is comparatively more popular between females, and teabags are used by males more often.
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