IV. Complete the sentences with the words in the box.

wander off agreement difficult missing at the expense

understand win-win varies respect sequencing

1. You should stick to the time and keep things moving on by not letting people ………………. the subject.

2. If someone is being ……….., offer to continue the discussion personally at a more appropriate time.

3. As you know, we still have one or two people …………….

4. The key factor in dealing successfully with difficult people is to ………………………. what makes them behave in the way they do.

5. Aggressive people try to satisfy their own needs ………………………. of other people.

6. Assertive people think not only of their rights and opinions but also of the rights and opinions of others and try to obtain a ……………..

situation.

7. In some cultures people like working in a ……………………… manner. Finishing one task before starting the next.

8. Attitude to silence …………….. from culture to culture.

9. In Asian countries there is always a silence between the moment when one person stops speaking and the next one begins. It is a sign of …………………… for the other person.

10. You should always remember that it may be possible to reach an ……………………… about something.

V. Match each item in the box to its definition:

hedging suggestion compromise disagreement

behavior devil’s advocate minute taker latecomers

self-esteem conclusion technique

1) an idea or plan that you offer for someone to consider ………………….

2) a person who looks at the situation from the other perspective in order to be sure of the negatives as well as the positives …………………………

3) a method of doing something using special skills ………………………..

4) a way of solving a disagreement in which both sides accept that they cannot have everything that they want …………………………………..

5) a message which grows out of the information described or discussed during the talk which may contain lessons learnt, recommendations

and next steps. ……………………………………………………

6) a discussing technique when you avoid disagreeing directly …………...

7) a person who writes down what was said and done at the meeting

……………………

8) opinions that are different from the opinions that another person has

……………………..

9) a way people do things or present themselves in a society ………………

10) the feeling that you are as important as other people and you

deserve to be treated well ……………………

11) people who arrive late somewhere ……………………….

Дата добавления: 2015-08-27