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Here you are I have a reservation It’s OK
Non-smoking, please That’s right Where’s the lift?
- Good evening, madam.
- Hello. __________________. My name is Melissa Grant.
- For two nights?
- Yes. ________________
- Can I see your passport, please?
- Just a moment. _________________
- Do you want a smoking or non-smoking room?
- ______________________
- Here’s your key. It’s room 212 – on the second floor.
- Thank you. ___________________
- It’s over there. Do you need help with your bags?
- No, thanks.__________________
b) The receptionist (R) at the Hotel di Lago is taking a telephone reservation from a guest (G). Read the first part of the dialogue below. How many functions (a-f) does (R) do, and in what order?
a) Ask when the reservation is for.
b) Ask for the guest's name.
с) Give the price of the room.
d) Ask how many nights the guest is staying.
e) Give the name of the hotel.
f) Ask for a credit card number.
R - Hello. Hotel di Lago. Can I help you?
G - Hello. I'd like to make a reservation, please.
R -Certainly. When is it for?
G -For the weekend of 25th and 26th June.
R - OK. How many nights is that for?
G - Three nights - Friday, Saturday, and Sunday.
R - Is that a single or a double room?
G - A double room, please. With a bathroom.
R - All our rooms have a bathroom. That's 120 euros per night, including tax.
G - That's fine.
R - Would you like a smoking or non-smoking room?
G - Non-smoking, please.
R -OK, so that's a double room, non-smoking, for three nights, from Friday 24th to Sunday26th June.
G - That's right.
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