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Study your roles and act out four short conversations.

COMMUNICATION WORKSHOP | Listen for the first time and say whether the following sentences are true or false. | Change these sentences using the vocabulary from the previous exercise. | B) Listen to a dialogue and for questions 1-4 choose the correct variant a, b or c. | TELEPHONE ETIQUETTE | Write the unfamiliar words out. Look up their meaning in a dictionary. | COMMON MISTAKES | Fill in the gaps with the words from the box. | In pairs, finish these sentence starters. Discuss you ideas with a partner. | Join the following pairs of sentences to make one sentence with non-defining relative clause. Use commas appropriately. |


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STUDENT A STUDENT B
You are a business client of the Stellar Corporation. You want to call a manager, Mary Jenkins, to let her know some important information and to discuss some details. Unfortunately she is out. Leave a message for her with her secretary. You work for the Stellar Corporation. You are a secretary. Your boss is Mary Jenkins. She is out to lunch. She is expected back at 1:00. Take a message of a business client.

 

 
 

 

 


Listening 31

 

47. a) Complete the dialogue below with the words which the best fit each gap. The first letters have been given to help you.

Michelle: Hello, you’ve r________ the marketing department. How c________ I help?

Male: Yes, can I s___________ to Rosalind Wilson, please?

Michelle: Who’s c_________________, please?

Male: It’s Richard Davies here.

Michelle: Certainly. Please h__________ and I’ll put you t__________.

Male: Thank you.

Michelle: Hello, marketing. How c_______________ I help?

Male: Could I speak to Jason Roberts, p____________?

Michelle: Certainly. Who shall I say is calling?

Male: My name’s Mike Andrews.

Michelle: Just a second – I’ll s____________ if he’s in. Hello, Jason, I’ve got Mike Andrews on the phone for you … Okay – I’ll put him through. Hang on a m________, I’m just p____________ you through.

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Choose the correct option to complete the following sentences.| B) Listen and check your answers.
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