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Communication workshop

Study the product details and correct mistakes in the following dialogue. | Useful language | B) Listen and check your answers. | Study your roles and instructions below and act out the dialogue. | Read the article below and give it a headline according to the content. | Study the vocabulary which used to ask for compensation. | Change your roles. | Finish these sentences. | Turn the sentences below from Passive Voice into Active Voice. | Study vocabulary, used in the letters of complaint. |


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USEFUL LANGUAGE

Informal congratulations Congratulations! That's fantastic/brilliant/great/wonderful/ news! That's fantastic!
Formal congratulations Congratulations on your good news/ on getting married I'm really pleased/happy/delighted to hear about...
Exclamations of surprise Wow! Really? Did you?! Are you?!
Follow-up questions Are you excited? So when did you...? And are you going to...?
Expressing shock Oh my God! That's awful! /terrible! I can’t believe it!
Imagining how another person feels You must be feeling absolutely terrible! /awful! That must have been a terrible experience
Lending an ear Any time you want/need to talk... just come round just call me/just say the word /you know where I am
Offering help If there's anything I can do, just let me know

Pair work

Study your roles and act out five short conversations. Then exchange your roles.

 

STUDENT A STUDENT B
Comment on the Student B’s situations. Ask additional questions to find out details.     · I was laid off. · The losses of my business are higher than expected. · I’ve won $ 10,000 in a lottery! · I’ve got married. · The cell phone I bought yesterday appeared to be broken.
STUDENT A STUDENT B
· I’ve found a new job. · My company has gone bankrupt! · I’ve been awarded for the best project of the year! · I’ve crashed my car! · The pair of jeans I bought the day before yesterday appeared to be torn. Comment on the Student A’s situations. Ask additional questions to find out the details.  

CULTURAL CORNER

CULTURAL AWARENESS

 
 

 


Listening 26


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Fill in the gaps with the proper form of the words given below the letter.| Listen for the first time and say whether the following sentences are true or false.

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