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Fill in the gaps with the proper form of the words given below the letter.

Complete the text below with the words from the box. Put the words in into the correct form. | Study the product details and correct mistakes in the following dialogue. | Useful language | B) Listen and check your answers. | Study your roles and instructions below and act out the dialogue. | Read the article below and give it a headline according to the content. | Study the vocabulary which used to ask for compensation. | Change your roles. | Finish these sentences. | Turn the sentences below from Passive Voice into Active Voice. |


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  1. A FEW WORDS ABOUT OPERATING A BUSINESS
  2. A shortage is the excess of quantity demanded over quantity supplied when the price is below equilibrium.
  3. A synopsis is a brief summary of a written work or a movie. Read the movie synopses below and try to guess the title of the movie.
  4. A syntactic word-group is a combination of words forming one part of the sentence.
  5. A) Before listening, read the definitions of the words and phrases below and understand what they mean.
  6. A) Complete the gaps with the words from the box.
  7. A) Look at the table below and match the problem with its effect.

 

 
 

 

 


 

 

1. Exhibit.

2. Information.

3. Interest.

4. Organization.

5. Difficult.

6. Register.

7. Work.

8. Success.

9. Prestige.

10. Serious.

11. Enjoy.

12. Attend.

 
 

 

 


Listening 25

A LETTER OF COMPLAINT TO A TOUR COMPANY

37. Listen to the recording and complete it with the missing information.

I am writing (1)_________ a tour that my wife and I took with your company on February 26, 2006. The (2)_________ stated that we would see some of the most interesting sights of the city. Since we had visited the city before, we looked forward to seeing some new (3)_________. On the morning of February 26, our (4)_________ picked us up in a small van. It did not look like any tour bus I had ever seen. Our tour guide drove us to the waterfront area and said that we could (5)_________ the area on our own. The tour guide said that he had to leave for a short time to (6)_________ for our lunch.

By the time the tour guide came back, three hours had gone by! I was very (7)_________ and confronted him. I told him that this was (8)_________ tour I had ever been on.

I am asking for a complete (10)_________ of the price of the tour. Please send a check to the address above for $150.00 at your earliest convenience. I have (11) _________ a copy of the receipt for the tour.


Sincerely,
Kayne East

 
 

 

 


You invited your friend to a fancy restaurant. You found their advertisement in the local newspaper and it looked convincing. Unfortunately, the place did not meet your expectations and you were disappointed. Write a letter to Mrs. Talker, the manager of the restaurant, and ask for some money back.

 

 

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