A. Basic phrases

Yes no sorry

Please thank you/ thanks

Excuse me, … (to attract someone’s attention)

B. Greeting and meeting people

Saying hello

Informal	Formal
Hello Hi	Good morning. Good afternoon. Good evening.
A: How are you? Nice to see you.	B: Fine, thanks.

Saying goodbye

Goodbye! Bye. So long! See you (soon/ later)! See you tomorrow.

Have a nice day. (US) Have a good weekend. Have a good trip.

C. Making introductions

In a formal situation

Stimulus	Response
May I introduce Prof. Brown, Dean of our Department?   Let me introduce the head of the Department of the English language and Speech Communication.   Allow me to introduce you the teachers of the Department.   I would like you to meet... I would like to introduce you to...	How do you do?(is said by both people) It is a pleasure to meet you. It is a privilege to meet you. I’m honored to meet you. Thank you very much for the cordial welcome and kind words of greeting. (may be said if introduced to the audience)

In an informal situation:

Stimulus	Response
I’d like you to meet Alex. Alex, this is Cathy. Have you met Victor? Come and meet Mary.	Hi, how are you? Pleased to meet you. Nice to meet you. Glad to meet you.

Welcoming people

Come in.

D. Forms of address

You write	You say
Mr. Mrs. Miss Ms. Dr. Prof.	Mister Missis Miss Mizz Doctor Professor

Thanking Responding to thanks

Thanks. You’re welcome. (US)

Thank you. Don’t mention it. (UK)

E. Common expressions

Agreement

OK. I agree with you. I see.

Sure. I agree to your plan. I’m of the same opinion.

Great! That’s right. Exactly so.

Showing you’re listening

I see. Really? How interesting! Uh-huh.

Congratulating!

Happy Birthday! Many happy returns! Happy/ Merry Christmas!

Congratulations! Happy New Year!

Apologising Replying to apologies

Sorry. That’s OK.

I’m so/ very sorry. Don’t worry about it.

Excuse me. (UK)

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