There are usually three steps involved when you make written requests for payment. Study the steps given below.

First request This is usually a polite enquiry. The tone of the letter or fax is neutral. You are simply reminding your customer that the account is overdue.   We note that your account, which was due for payment on 1July, is still outstanding. Could you please let us know why the balance has not been paid. We hope to receive your cheque by return.

Second request This is a stronger letter or fax and its tone is firmer. However the tone should still be polite. The letter should: · refer to the previous request and include copies of the relevant invoices. · ask for an explanation as to why the account has not been paid. · ask for payment to be sent.   Could you let us know why you have not settled your account? We hope to receive a cheque from you within the next few days. We must ask you to clear your account within 14 days.

Third request If payment still has not been made and no explanation given, a third letter or fax must be sent. This should: · summarise the situation and refer to previous letters or faxes. · allow the customer a final opportunity to pay. · inform the customer of the consequences of not paying, for example the possibility of legal action.   We note that you have not replied to our previous requests for payment. We must ask you to pay within 7 days. If we do not receive payment by this time, we will have no alternative but to take legal action.

Дата добавления: 2015-08-27