Kazakhstan Institute of Management, Economics and Strategic Research

Kazakhstan Institute of Management, Economics and Strategic Research

Bang College of Business (BCB)

Fall Semester, 2014

Course Syllabus for

MGT5100 Business Communications

1. Basic Information

Course Code and Title: MGT3211 Small Business Management (section1)

Course Meeting Time and Place:

Section 1: Saturday: 10:00-10:50, 11:00-11:50 in 111/Valikhanov bld

Course Credit: Three (3) credits.

Instructor Information:

Instructor:Sholpan Gaisina, Ph.D.

Office: Room #301, Dostyk Building.

Phone: 2341

E-mail: [e-mail].

2. Instructor Availability (At least 2 hours)

Office Hours:

Monday, Wednesday: 14:30 – 16:30 or by an appointment

Location: Room #342 /Dostyk Building

3. Instructional Resources

Required Textbook

Thill, J. and Bovée, C. (2012). Excellence in Business Communication (10th ed.). Upper Saddle River, NJ: Pearson Education International.

KIMEP has 33 copies of this book. There are also a lot of copies available of earlier editions of this book. For example; the library has 85 copies of the 8th edition (2008). You do not have to have the latest edition of the book; the 8th edition is just fine. The book is only for supplementary reading anyway.

4. Course Description/Overview

The skills taught in this course are essential for surviving and succeeding in today’s corporate world. You will learn to analyze, understand and write clear and concise business communiqués, develop skills for high level interpersonal communication and strengthen your oral presentation competence. The course introduces a range of business communication methods and examines the technologies available for convey business messages.

Other key components of the course include a review of important communication theories and strategies we can adopt to plan different types of communications. The course also introduces the topic of corporate communications which is about how organizations (rather than employees) communicate.

Ethics is a very important part of business communications. We will spend two lectures on this topic and this will be complemented with a home task on communicating ethically in business messages.

5. Teaching philosophy

As a teacher, I am responsible for knowledge I bring to students and methods I use to motivate learning.

More specifically, I believe that a first goal of any teacher is to create an appropriate atmo­sphere in the class that could encourage students to actively participate in discussions and to be involved in to the process. In is necessary to include such themes and use such materials which could give students not only theoretical knowledge, but also could be useful from the practical point of view. It is very important for the teaching process to organize a teaching process in such a way that could encourage critical thinking and usage of preliminary experience.

Students have different experiences, level of preliminary knowledge and temperaments. Therefore, a main aim is developing students’ strengths while ameliorating their weaknesses. I believe it is possible to achieve by using a flexible manner of instruction including interactive methods, managerial games, discussions, all of those methods should be responsive to the unique atmosphere of a given class.

6. Learning objectives

Students will be able to:

· Describe a number of communication theories and distinguish between them.

· Articulate what business communication is and how to communicate well.

· Discriminate between different types of communications for different purposes and audiences.

· Explain how to communicate effectively in business settings on an interpersonal level.

· Highlight particular issues impacting on business communications.

· Identify the important elements that make for effective presentations.

· Apply critical thinking and problem solving skills to the analysis and resolution of communication problems as presented in case studies.

Values and attitudes: Students practice

· KIMEP Core Values

· Academic honesty

· Respect for peers and instructors

6. Teaching Methodology

The format of the course is basically lectures but also includes homework assignments and readings, and discussions.

8. Assessment

Assessment Scheme

Continuous Assessment	60%
· homework assignments · Two Mid-term Exams	20% 40 %
Final Assessment	40%
· Examination	40%
TOTAL	100%

FINAL CLASS GRADE:

0.2* homework assignments score + 0.2*Midterm score + 0.2*Midterm score + 0.4*Final exam score

Assessment in detail

(20%) Mid-term examinations will consist totally of multiple-choice questions. The exam takes 50 minutes with 20 multiple-choice questions.

(40%) Final Examination will be close-book and of two or three hour duration, and will consist of 40 multiple-choice questions.

9. Grading Scale

Letter grades for the course will follow the same standards as specified in the Catalog. See the following table for grading scale:

Letter grade	Numerical scale or percentile
A+	90-100
A	85-89
A-	80-84
B+	77-79
B	73-76
B-	70-72
C+	67-69
C	63-66
C-	60-62
D+	57-59
D	53-56
D-	50-52
F	Below 50

10. Course Policies and Instructor’s expectations of students

· I encourage class discussion, but it has to be about economics, and shared with the rest of the class.

· Any student who disrupts class or is disrespectful may be barred from class or dropped from the course.

· Students must attend the classes and those who are more than five minutes late will not be allowed to go through a quiz. If you are unavoidably late to class, enter quietly and discreetly.

· Academic honesty: We have a zero tolerance policy for academic dishonesty

· Cell phones: should be turned off at the beginning of the class, or put it on vibrate or silent mode (in case of emergency).

· Cheating or plagiarism may result in an F in the course and/or expulsion from the class.

· Information dissemination: Information regarding this course and assignments will be given by the instructor during the class or can be found on the L-drive.

· No checking E-mails or surfing the Internet during the class.

· Students are also expected to check their U-mails.

· Enrollment in the course constitutes an agreement with the terms and requirements in this syllabus.

Attendance:

Regular class attendance is expected, and poor attendance may reduce a student’s class participation grade. Students are expected to submit their written notices to the office or the instructor for their absence before class.

Late assignments:

Late assignments will not be accepted.

Rules for Exams:

1. Place your bags and clothes on the designated area.

2. Come to Exam Room on time. If you come 10 minutes late – 0 points for the exam.

3. Switch off mobile phones, car alarms.

4. Use own calculator, not mobile phone.

5. The exam is closed book, closed-notes.

6. Don’t talk, look at others’ paper (-10%.)

7. Raise your hand if you have a question.

8. You must not to leave classroom until exam ends.

11. Period-by-period Schedule (Tentative)

Week	Chapter	Topics, Readings & Activity	Estimated student time
		Introduction Demonstration: Invitation The communication process. Activity. Norms for touching vary across countries. Interpersonal communications Activity. What is your potential for communication distortion Barriers to effective communications Exercise. Words alone	3 hours
2,3		Cultural diversity Demonstration and discussion: Business card Definition of culture, organizational culture. Models of organizational culture Exercise: Entering a room and greetings in different organizations (a classroom, a lawyer office, a city Major office, a friend’s party etc.) Intercultural differences. How to classify and measure. Hofstede-Bond dimensions. Exercise: How the meetings are held in countries (cultures) you are familiar with?	6 hours
		Perception Exercise. How do diversity assumptions influence team member interaction? Factors influencing perception Stereotyping A model of perception Case.Paul’s new job	3 hours
4,5		Listening & Responding Exercise. Back to Back Listening styles Feedback techniques Example. Brain storming. Airport.	6 hours
		Interpersonal Relationship Skills Exercise. Defining a type of student A conceptual model for the study of individual differences Personality factors Exercise. Colored figures. Gender issue Mid term exam 1	3 hours
		MID-TERM BREAK
		Teamwork Illustration movie “Big”. Discussion Differences between teams and groups. Types of teams. Team composition Team processes Simulation Game. Survival Identifying team players Activity. How trusting are you?	3 hours
		Conflict Resolution Activity. What is your primary conflict-handling style Negotiation. Game. Red and Blue Managing conflict Activity. How much life stress do you experience? Sources of stress. Stress-reduction technique Group exercise. Stage fright!	3 hours
10, 11		Preparing the Informative Presentation	6 hours
		Verbal and Visual Supports Mid term exam 2	3 hours
		Persuasive Speaking	3 hours
		Writing Routine	3 hours
		Writing Résumés	3 hours
Final EXAM (close book)	2 hours
Total classroom hours	45 hours
Total hours required by students in preparing for quizzes, completing assignments, and additional readings.	90 hours
Total hours	135 hours

Homework assignments:

Date of presentation	Homework description
10/18/2014	Prepare a 10 min. discussion on a given case regarding Gender issues in communications.
11/15/2014	Prepare a 5 min presentation using PPP, handouts, interactive games and other activities. Topic could be chosen independently.

Дата добавления: 2015-11-04