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Hospitality Manager: Wage Info, Job Description and Requirements
Learn about a career as a hospitality manager. Research the job description and education requirements to make an informed decision about starting a career in hospitality management.
Hospitality Manager Wage Info
The title, 'hospitality manager' refers to supervisory and management positions within the hotel and restaurant industries. According to the U.S. Bureau of Labor Statistics, lodging managers earned median annual salaries of $47,450, as of May 2011, while food service managers earned median salaries of $48,110. Hospitality managers often start their management careers in entry-level positions before advancing to higher-paying positions, and pay is often based on experience in the industry.
Job Description
Essentially, hospitality managers run the day-to-day operations of a restaurant or hotel, including overseeing personnel, ensuring that the facilities are properly maintained, taking steps to ensure customer satisfaction and overseeing the upkeep of administrative and financial records.
Job Duties
Specific duties often vary based on the actual job title type of establishment. For instance, food service managers, who may work in sit-down or takeout restaurants, are typically responsible for hiring, training and scheduling employees and ensuring that food is properly prepared and delivered. They often investigate customer complaints and may also deal with the legal and financial aspects of the business.
Lodging managers, who work in the hotel industry, often coordinate front-office activities, set room prices, keep track of budgets and interview, hire and fire staff. They also monitor overall customer comfort pertaining to rooms, dining experiences, recreation facilities, security and maintenance.
Hospitality Manager Requirements
Industry experience essential, though education is often necessary; optional certifications are also available. In addition to knowledge of the business, hospitality managers must have strong leadership, communication and problem-solving skills in order to effectively perform their day-to-day duties and serve as a resource to other staff members. Customer service skills are also important, because managers often need to address concerns from dissatisfied or angry customers.
Education Requirements
Education requirements vary based on the size and type of the establishment. Most fast-food managers typically only need industry experience, while postsecondary education is often required for managers working for national chains or food service management companies. Smaller hotels may promote applicants with a high school diploma or associate's degree and experience, but larger, full-service hotels typically only hire bachelor's degree holders.
29. Internet as an effective means of business: hotel information, clients, advertising
For the hotel and resort industry, we have developed and distribute a complete line of hotel software products and services. The hotel information systems include PMS, sales and catering systems (“S&C”), CRS, customer information systems (“CIS”), revenue management systems (“RMS”), and an Internet/Global Distribution System based hotel reservation service called myfidelio.net. We also provide installation and end-user training services, and support services (including help desk) for the various software products.
We market a range of property management systems geared to hotels of varying sizes and operational needs, all of which run on industry standard PCs. Globally, there are more than 18,000 active MICROS PMS installations, which includes some sites using PMS products for which MICROS has ceased ongoing development. Most of the hotels with MICROS PMS have also installed other property-specific modules and applications; additionally, there are over 2,000 hotels running various property-specific modules and applications without a MICROS PMS.
The PMS software provides for check-in and check out, reservations, guest accounting, travel agent accounting, engineering management, and interfaces to central reservation systems, to on-line travel services (a/k/a alternative distribution services, e.g., Expedia), and to global distribution systems (e.g., Sabre, Galileo, Amadeus and WorldSpan). The S&C software enables hotel sales staff to evaluate, reserve and invoice meetings, banquets and related events for a property. The CRS software allows hotels to coordinate, process, track, and analyze hotel room reservations at a central facility for electronic distribution to the appropriate lodging site. The CIS software allows hotels to efficiently capture and track relevant information of guests. The RMS software allows hotels to manage room rates, occupancy, and the mix of business between corporate and transient customers. We also offer an Internet-based hotel reservation service via our myfidelio.net service. This service enables corporations, tourist representation services, and consumers to create room reservations directly with designated hotels. This service also allows those hotel properties without internal reservation capabilities to outsource to us the maintenance of their connectivity to the global distribution systems, and to certain alternative distribution systems.
30. Innovation strategies in hotel business: computer systems, GDS.
For the hotel and resort industry, we have developed and distribute a complete line of hotel software products and services. The hotel information systems include PMS, sales and catering systems (“S&C”), CRS, customer information systems (“CIS”), revenue management systems (“RMS”), and an Internet/Global Distribution System based hotel reservation service called myfidelio.net. We also provide installation and end-user training services, and support services (including help desk) for the various software products.
We market a range of property management systems geared to hotels of varying sizes and operational needs, all of which run on industry standard PCs. Globally, there are more than 18,000 active MICROS PMS installations, which includes some sites using PMS products for which MICROS has ceased ongoing development. Most of the hotels with MICROS PMS have also installed other property-specific modules and applications; additionally, there are over 2,000 hotels running various property-specific modules and applications without a MICROS PMS.
The PMS software provides for check-in and check out, reservations, guest accounting, travel agent accounting, engineering management, and interfaces to central reservation systems, to on-line travel services (a/k/a alternative distribution services, e.g., Expedia), and to global distribution systems (e.g., Sabre, Galileo, Amadeus and WorldSpan). The S&C software enables hotel sales staff to evaluate, reserve and invoice meetings, banquets and related events for a property. The CRS software allows hotels to coordinate, process, track, and analyze hotel room reservations at a central facility for electronic distribution to the appropriate lodging site. The CIS software allows hotels to efficiently capture and track relevant information of guests. The RMS software allows hotels to manage room rates, occupancy, and the mix of business between corporate and transient customers. We also offer an Internet-based hotel reservation service via our myfidelio.net service. This service enables corporations, tourist representation services, and consumers to create room reservations directly with designated hotels. This service also allows those hotel properties without internal reservation capabilities to outsource to us the maintenance of their connectivity to the global distribution systems, and to certain alternative distribution systems.
31.Topic “The most common terms and abbreviation in the Global Hospitality”
Apartment Hotel
Accommodation in apartment-style units rather than rooms: with minimum or expanded in-suite cooking facilities. Defined by legislation for licensing and classification purposes.
Available Rooms (suites, beds)
The number of rooms normally available on a day to day basis, LESS those permanently used for some purpose other than guest occupancy.
Average Daily Rate (ADR)
The total room revenue for a given period (day, month to date, month, year to date), divided by the number of rooms occupied for the same period. Frequently used as a measure of economic performance.
Bed and Breakfast (B&B)
A type of room rate which includes the price of the room and breakfast. Also known as Continental Plan.
Boutique Hotel
Historical, classic buildings, remodeled into boutique hotels with usually have less than 30 rooms.
Central Reservation System (CRS/CReS)
The ability of guests to make a reservation for one out of a number of hotels by contacting one agency, contracted by the hotels acting as a group, to operate this "central" reservation service.
Franchise
The right to market a service and/or product often exclusive for a specified area, as granted by the manufacturer, developer or distributor in return for a fee: prevalent in the fast food industry but increasingly adopted within the hotel community.
Front Office
An office usually situated in the lobby, always located inside the main entrance, whose primary function is to control the sale of guest rooms, provide keys, mail, information service for guests,
maintain guest accounts, render bills, receive payments as well as providing information to other departments within the hotel.
Guest History
A record maintained for each guest who has stayed at the hotel with a separate entry for each visit and details of pertinent preferences. This is a valuable reference tool for reservations, marketing, and credit departments. Guest histories are now more readily available through the increased utilization of computers and technology.
Guest House
A personal residence with a small amount of overnight accommodation sometimes limited by legislation and residence constraints. Typically provides breakfast which is included within the room rate but no other meals. Not licensed to provide alcoholic beverages commercially.
Hotel
Minimum number of available rooms, services, and amenities, usually defined by legislation for licensing and classification purposes as well as eligibility for fiscal incentives in some jurisdictions. May provide food and beverage services on site but not always within the accommodation building(s): usually by in-house staff but occasionally through an outside food and beverage contractor. May or may not provide a range of recreation and other amenities on site or by arrangement with others off site. Includes motor hotel, resort hotel or resort, and commercial hotel.
32. Topic “Well known hotels of the world”
1. Hotel Metropolitan, Tokyo
Hotel Metropolitan Tokyo (right), is located in the heart of the city and is a perfect choice for business and leisure travellers alike. It features 815 exclusive guestrooms, a spacious fitness area with indoor swimming pool, elegant wellness amenities including a Jacuzzi and steam room, as well as a number of bars and restaurants serving Japanese, Chinese and Italian cuisine.
2. The Empire Hotel, New York
The luxurious and recently renovated Empire Hotel near Central Park and Lincoln Centre boasts 420 elegant guestrooms and suites all with spectacular city views. First-class fitness and wellness areas, a stunning rooftop pool and deck, and the Rooftop Bar & Lounge serving signature cocktails are key features. The Empire Lobby Bar offers a hip and romantic setting and an outstanding selection of wine and champagne.
3. Grand Hotel de la Minerve, Rome
Located between the Pantheon and the Church of Santa Maria Sopra Minerva (left), the Grand Hotel de la Minerve is the perfect luxury base from which to explore Rome. The five-star deluxe hotel is set in a magnificent 17th-century palace and was completely renovated in 2004. It offers 135 rooms, including superior, deluxe and junior suites, as well as a stunning roof garden where guests can enjoy dinner as the sun goes down.
4. Hotel le Petit, Los Angeles
Hotel le Petit is a bohemian-inspired boutique hotel located in West Hollywood, just steps from the famed Sunset Strip and Santa Monica Boulevard. Guests can choose to stay in a choice of accommodation – The Little Lovely (Demi Suite), The Lovely (Junior Suite), The Lovelier (Executive Suite) or The Loveliest (One bedroom/open studio). The hotel also boasts a rooftop deck with a saltwater pool, an outdoor fire place and stylish Butterfly Lounge.
5. City Inn Westminster, London
The flagship hotel of WorldHotels is the award-winning City Inn Westminster, which is within easy reach of many of London’s attractions, including the London Eye and Tate Britain. The hotel offers 460 modern rooms and the City Café Restaurant, as well as the Milbank Lounge cocktail bar and elegant meeting and conference facilities.
6. Kimberly Hotel, New York
In the heart of Manhattan, a stroll away from the world-famous boutiques on Madison and Fifth Avenue, stands the Kimberly Hotel (right), featuring inviting guestrooms and spacious suites, as well as a 75-foot yacht for spectacular sightseeing and views of the New York skyline. Guests can also enjoy fitness and spa facilities at nine branches of the New York Health & Racquet Club on a complimentary basis.
33.Topic “One of the Luxury Hotels in the World”.
Burj Al Arab (Arabic: برج العرب,Tower of the Arabs) is a luxury hotel located in Dubai, United Arab Emirates. At 321 m (1,053 ft), it is the fourth tallest hotel in the world. Burj Al Arab stands on an artificial island 280 m (920 ft) from Jumeirah beach and is connected to the mainland by a private curving bridge. The shape of the structure is designed to mimic the sail of a ship. Sometimes referred to as "the world's only 7-Star hotel", its star rating is disputed.
Site [edit]
The beachfront area where Burj Al Arab and Jumeirah Beach Hotel are located was previously called Chicago Beach.[7] The hotel is located on an island of reclaimed land 280 meters offshore of the beach of the former Chicago Beach Hotel.[8] The locale's name had its origins in the Chicago Bridge & Iron Company which at one time welded giant floating oil storage tankers on the site.[7]
The old name persisted after the old Hotel was demolished in 1997. Dubai Chicago Beach Hotel remained as the Public Project Name for the construction phase of Burj Al Arab Hotel until Sheikh Mohammed bin Rashid Al Maktoum announced the new name.[9]
Design and construction [edit]
Burj Al Arab was designed by architect Tom Wright of Atkins. The design and construction were managed by Canadian engineer Rick Gregory also of WS Atkins. Construction of the Island began in 1994. It was built to resemble the sail of a dhow, a type of Arabian vessel. Two "wings" spread in a V to form a vast "mast", while the space between them is enclosed in a massive atrium. The architect Tom Wright[10] said "The client wanted a building that would become an iconic or symbolic statement for Dubai; this is very similar to Sydney with its Opera House, London with Big Ben, or Paris with the Eiffel Tower. It needed to be a building that would become synonymous with the name of the country."[11]
The architect and engineering consultant for the project was Atkins. Fletcher Construction from New Zealand was the lead joint venture partner in the initial stages of pre-construction and construction.[12] The hotel was built by South African construction contractor Murray & Roberts and Al Habtoor Engineering.[13]
The building opened in December 1999.
There was a considerable controversy regarding the claim that the structure looks like a huge Christian cross.
34. Topic. “One of the Amazing (Unusual) Hotels in the World”
Poseidon Undersea Resort
Poseidon Undersea Resor underwater hotel set to open in 2009 is the Poseidon of Fiji. This resort is being built 40 feet underwater. Another 5-star resort, the Poseidon is the brainchild of American submarine engineer Bruce Jones. Mr. Jones was heavily influenced by the novels of Jules Verne and movies like “The Amphibia Man†(obviously).
Each guest will have a personal Triton submarine at their disposal for exploring within the lagoon. For excursions to the area’s depths, tours on a 16-passenger luxury submarine will be provided. Activities are also available on Poseidon Mystery Island which has been artificially constructed for the resort’s purposes. Though still under construction, room rates have been set. A standard 550 sq. foot suite can be had for about $1500 a night. But why stop there when you can reserve the whole of Poseidon Mystery Island for a mere $3,000,000?
Visitors will be able to see everything from their rooms through transparent acrylic walls and even feed fish swimming by. The luxery hotel is set to open by the end of 2008.
35. Topic “ Classification of Amazing (Unusual) Hotels in the World
Our readers were asked to choose the best and most unusual hotels out of 101 amazing hotels. Some of them might not offer 5-star comfort but they truly are the world’s most amazing and most unusual hotels!Without further ado, here are our Top 10 Most Amazing and Unusual Hotels:Hotel Silken Puerta America Madrid – SpainA futuristic hotel in the Spanish capital which has been designed by world-renowned architects and artists. Don’t worry, this is one of those amazing luxury hotels which offers 5-star comfort and style for no extra rates. At the Silken Puerta America, no room is the same! Book the hotel here. To view more photos and read more info on this stunning hotel 9.- Blow Up Hall 5050 – PolandThe Blow Up Hall 5050 is another European hotel which sets a futuristic tone. Located in Poznan, Poland, the hotel does not only boast beautifully designed rooms but also makes use of 21st-century technology. Guests are handed an iPhone when they check in to open their rooms’ doors. Book this luxury hotel8.- Kolarbyn Eco Lodge – SwedenBack to basics. And no better place than Sweden. Kolarbyn Eco Lodge tries to minimize the environmental impact by becoming part of nature. Beautiful cabins and huts are equipped with simple but comfortable furniture and appliances. Not sure you’ll get wi-fi here… 7.- Thorngrove Manor – AustraliaFrom futuristic to natural to royal. Thorngrove Manor is a beautiful property in Adelaide Hills, Australia. Its beautiful decor and impressive facade attract guests from all over the world. Visit the hotel’s website: http://thorngrove.com.au/. Book here: Thorngrove Manor. 6.- The Boot Hotel – New ZealandIt starts getting unusual from here on. Sleep inside a boot in New Zealand. Your experience will be enhanced by the beautiful green surroundings and countryside lifestyle. Visit the hotel’s website: http://www.theboot.co.nz/ 5.- Dog Bark Park Inn – USACottonwood, Idaho. Whereas many might not have heard about Cottonwood, their most famous Beagle has been featured on news shows, magazines and blogs all over the world. The famous B&B takes the “pet-friendly hotel” term to a new level. Visit the hotel’s website: http://www.dogbarkparkinn.com/ 4.- Museumotel – FranceThe museumotel in France is a truly unique piece of art. Designed by Pascal Haüserman in the 1960′s as the summer annex of a bigger hotel, the place was converted into the museumotel in 2006 and has since enjoyed the popularity and success it always deserved. Its interiors have a pop-art atmosphere and each bubble has a different theme. All images provided by Museumotel. © SARL Museumotel – SCI Modules. Visit the hotel’s website: http://museumotel.com/3.- Hotel de Glace – CanadaTo begin our top 3 is the Hotel de Glace in Quebec City, Canada. The beautiful and unusual property is one of the few actual ice hotels and the only one of its kind in North America. Work has been under way for the upcoming season since June, when the hotel last melted and made its way into the St. Lawrence river. The upcoming season opens on January 6th. Visit the hotel’s. Book here: Ice Hotel.2.- Anantara Golden Triangle – ThailandSome hotels captivated our readers’ sense of curiosity thanks to their unusual architecture but some of the less unusual earned their votes thanks to their beauty and magnificence. The Anantara Golden Triangle is the best example of this. Being located in the beautiful Golden Triangle should be enough to make it stand out but coupled with amazing structures and unique experiences, the Anantara Resort provides the perfect balance between uniqueness and luxury. Book here: Anantara Golden Triangle1.- Karosta Prison – Latvia*Drumrolls* And the world’s most amazing and unusual hotel of 2011 is… the Karosta Prison. This former KGB prison has been previously described as hell on Earth. Nobody knows exactly what went down behind the walls of the former Soviet penitentiary but the cast of the US Television Show “Ghosthunters International” called it the site with the most paranormal activity in the world. Sound scary? It sure does to us! Some people have gathered the courage to spend the night in the prison and most have interesting stories to tell. Would you be brave enough to give it a try? Visit the hotel’s
36. Topic “Types of Hotels in Kazakhstan”
Kazakhstan hotels – find & book a hotel in Kazakhstan.... rates for all types of hotels in Kazakhstan, from affordable family hotels to the most luxurious ones. Almaty hotelsAlmaty is located in Alma-Ata, Kazakhstan (see Almaty map).Only selected hotels in Almaty are listed below (see sortable list of hotels in Almaty for complete listing). Visit Almaty map page for a detailed satellite map of Almaty and related user contributed content.Selected hotels in Almaty – more Almaty hotels»Rixos Almaty Hotel *****This luxury 5-star hotel is located in Almaty city centre, 1 km from Nikolai Cathedral. Rixos Almaty Hotel offers modern rooms with free Wi-Fi internet and a spa with swimming pool.Holiday Inn Almaty ****A 2-minute walk from Republic Square in Almaty city centre, this hotel offers free parking, international and local cuisine, and a 24-hour bar. All rooms are airconditioned and include a flat-screen TV.Worldhotel Saltanat Almaty ****Located in the elegant Old Town district of Almaty, this 4-star hotel offers air-conditioned rooms with flat-screen TVs, free Wi-Fi, and free parking. A gym is also available.Karagandy hotelsKaraganda is located in Karaganda, Kazakhstan (see Karagandy map).Only selected hotels in Karaganda are listed below (see sortable list of hotels in Karaganda for complete listing). VisitKaraganda map page for a detailed satellite map of Karaganda and related user contributed content.Selected hotels in Karaganda – more Karagandy hotels»Old Mill HotelBuilt in the style of a windmill, this hotel in Karagandy offers traditional Russian cuisine, 2 saunas and free Wi-Fi. It is a 5-minute walk from Karagandy Central Station.CosmonautOffering an indoor pool, a modern fitness centre and a sauna, this hotel in Karaganda is located directly next to the city’s Central Park. Elegant rooms feature a balcony and free Wi-Fi.Bakhytty Hostel KazakhstanLocated in the Zhana-Mechet district of Karaganda, this hostel offers Wi-Fi internet and a relaxing garden with barbecue facilities. Altyn Arba, Karaganda’s biggest traditional bazaar, is a 20-minute walk away.Shymkent hotelsShymkent is located in Chimkent, Kazakhstan (see Shymkent map).Hotels in Shymkent are listed. Visit Shymkent map page for a detailed satellite map of Shymkent and related user contributed content.Hotels in Shymkent – Shymkent hotels»Astana Hotel ****Located 15 minutes’ drive from the 11th-century Old Town district in Shymkent, this hotel offers a billiards room and air-conditioned rooms with free Wi-Fi. Free private parking is available.Klara Сenter Sapar ****Located in Shymkent city centre, this hotel features free Wi-Fi, a sauna and a bar. It is only a 1-minute walk from Yuzhnaya Bus Station. Rooms at the Klara Center Sapar are individually decorated and offer a homelike atmosphere.Orbita Boutique HotelOrbita Boutique Hotel features air-conditioned, design rooms with free Wi-Fi and a minibar. It is located in Shymkent, 10 minutes’ drive from the Old Town and Shymkent Train Station.Astana hotelsAstana is located in Tselinograd, Kazakhstan (see Astana map).Only selected hotels in Astana are listed below (see sortable list of hotels in Astana for complete listing). Visit Astana map page for a detailed satellite map of Astana and related user contributed content.Selected hotels in Astana – more Astana hotels»Rixos President Astana *****Located in the ministries in Astana, this 5-star hotel offers 2 elegant restaurants and a large spa with pool. The rooms and suites are all air conditioned and include a Jacuzzi and Wi-Fi.King Hotel Astana ****This 4-star hotel located in the center of Astana, 10 minutes walk from the street of the republic. Your air-conditioned rooms with balconies, free wireless internet and free parking.Manhattan Astana Hotel ****This 4-star boutique hotel in the city of Astana welcomes you with sound-proofed rooms, free Wi-Fi and international cuisine. It offers also a sauna, a fitness center and an elegant barAtyraū hotelsAtyrau is located in Guryev, Kazakhstan (see Atyraū map).Hotels in Atyrau are listed. Visit Atyrau map page for a detailed satellite map of Atyrau and relateduser contributed content.Hotels in Atyrau – Atyraū hotels»Atyrau Hotel ****Featuring a health club with a sauna, this centrally located hotel is just a 5-minute walk from the Ural River. Regional cuisine is offered in the hotel restaurant, and each room has air conditioning.
37. Topic “One of the 3-star Hotels in Kazakhstan”. Akb.Aizhan
Kazzhol hotel! Description
This is a modern 9-storey building, renovated in 2009, with 175 rooms of different categories, a restaurant providing national and international cuisine, a cosy lobby bar, a conference hall with a total capacity of up to 450 people equipped with meeting facilities, and an up-to-date business centre. The air-conditioned hotel also provides guests with room service, laundry and dry cleaning services, WLAN Internet access, registration of foreign tourists, and a car park. Guests are welcomed in a lobby with 24-hour check-out service. Further facilities include a cloakroom, lift access and a children's playground.
Location
The hotel is conveniently situated in the administrative and financial centre of Almaty. It is only 25 minutes' drive from the international airport and 10 minutes from the railway station, with links to public transport only about 200 m from the hotel.
Rooms
All rooms are equipped with satellite television, a minibar, individually regulated air conditioning, a safe, Internet access, fire prevention system and a telephone with direct international line connection. Each room features en suite facilities.
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