International Business School, Russia

LETTER OF COMPLAINT

International Business School, Russia

32 Mir Ave., Moscow 010233, Russia

Tel. [phone] Telefax: [phone]

E-mail: [e-mail]

Mrs. Amanda Pitt

C/o Euro Media Russia Ltd.

P.O. Box 229

01023 Moscow

Russia

October 15^th 2009

Dear Madam,

Last month I ordered your advertising manager Diana Richardson four color advertisements for our School to be published in your magazine. It should have been in a box, with our logo and five lines of the text. I have paid $350 for that service. Yesterday I received this week's issue of "What's on" and saw that the ad is without a logo and black and white.

I hope this mistake will be eliminated in the next issues of your magazine, and I believe my letter has not disappointed you.

I have always appreciated your cooperation which, I hope, will last for many years more.

Faithfully yours,

Christiane Degerhardt

Headmaster

ЖАЛОБЫ	COMPLAINTS
Мы не удовлетворены вашей деятельностью, связанной с заказами.	We are not satisfied with your performance concerning orders.
Большое количество Ваших заказов было аннулировано.	Many of your orders have been cancelled.
Прошу Вас быть более внимательным при совершении сделок.	Please be more careful in your transactions.
Вы не имеете права предоставлять особые льготы клиентам.	You are not authorized to extend preferential treatment to your customers.
Мы надеемся, что впредь Вы будете придерживаться наших указаний относительно приема заказов.	We hope that in the future you will adhere to our instructions regarding the acceptance of orders.
Просим в будущем избегать приема таких маленьких заказов.	Please avoid accepting such small orders in the future.
Как вы могли согласиться с клиентом на такой короткий срок поставки?	How can you guarantee such a short delivery time?
Вы не уполномочены снижать цену.	You are not authorized to reduce prices.
Из-за предоставленной Вами специальной скидки мы понесем убытки при исполнении этого заказа.	The special discounts you have allowed will result in a loss for us on these orders.
Просим пересылать заказы своевременно.	Kindly send in your orders more promptly.

LETTER OF INVITATION

Prof. Magda L. Bentley

School of Linguistics

New York City College

New York, NY 10000

Dr. Barbara Phillips, Chairperson

Department of English

University of Farmington

Farmington, OH 55555

Our ref: TSBA/DK/136

September 15, 2009

Dear Dr. Phillips,

I am very pleased to announce that the project that you presented to the annual award committee has been selected as this year's winner. Congratulations to you for your hard work and for the innovative approach that you took throughout this project.

In the. meantime we are inviting you to participate in our forthcoming conference on old Gaelic phonology to be held October 7 - 10 in New York City College's School of Linguistics. The enclosed brochure will give details on papers, speakers, and deadlines for abstracts.

We look forward to your acceptance.

Very truly yours,

Magda L. Bentley,

Chairperson enc..

ПРИГЛАШЕНИЕ	INVITATION
Просим оказать нам честь своим посещением... выставки.	Please give us the honor of your visit at the... Fair.
Мы ожидаем, что Вы посетите наш стенд на... выставке.	We are looking forward to your visit at our stand at the... Fair.
Мы будем рады, если Вы сможете посетить нас на выставке.	We would be happy if you could pay us a visit at the fair.
Мы приглашаем Вас на открытие... выставки.	We take the liberty of inviting you to the opening of the.Fair.
Мы будем признательны, если Вы сможете посетить наш прием... по случаю открытия выставки. Он начнется... в...	We would appreciate your attending our small reception on... on the occasion of the opening of the exhibition.
Мы хотим пригласить Вас на нашу выставку и надеемся, что наши товары заинтересуют Вас.	We would like to invite you to our exhibit and hope our products will interest you.
Показ наших образцов начнется... Мы были бы рады Вашему присутствию на этом показе.	The display of our samples will start on... We would be very glad to have you with us on this occasion.
Руководство фирмы приглашает Вас на открытие нашей весенней выставки, которое состоится в... в... часов.	The management wishes to invite you to the opening of our spring exhibition to be held on... at...

LETTER OF REQUEST

268 Sacramento street, San Francisco, CA 92115

Tel. [phone] Telex 153280417

Sales Dept.

Electronics AG

420 High St.

Chicago IL

February 11,2010

Dear Sirs,

We are a large record store in the centre of San Francisco and would like to know more about the tapes and cassettes you advertised in the last edition of "Hi-Fi News'".

We would like to know whether the cassettes are leading brand names, or made by independent companies, and whether they would be suitable for listening classical music or only dictations and messages. It would be helpful if you could send us some samples, and if they are of the brand we require, we will place a substantial order with you. We would also like to know if you are offering any trade discounts.

Faithfully yours,

Steve Mathew

Purchase Manager

REQUESTS FOR AN OFFER

Уважаемые господа! За последние годы мы ввели в оборот в... различные заграничные марки и создали значительный рынок сбыта для производителей. Нас заинтересовала ваша новая продукция, которая экспонировалась на выставке в... Просим прислать нам все имеющиеся данные о Вашем... Мы хотели бы подчеркнуть, что наша фирма предлагает своим клиентам отличное сервисное обслуживание и ремонт оборудования. Ожидаем Вашего ответа с большим интересом. Искренне Ваш

Gentlemen; In recent years, we have introduced various foreign brands in... and have built up a considerable market for the manufactures. We are interested in your line which we saw exhibited in... Please send us all available data on your... We would like to point out that we offer customers an excellent service department and repair facilities. We await your reply with great interest. Sincerely yours.

LETTER OF ACKNOWLEDGEMENT

Horizons Books, Inc.

55 Canal Street

Chicago, IL 44444

Central Library

Green River, MA 11111

September 15^th 2009

Attention: Orders Dept.

We gratefully acknowledge receipt of your order for one copy of World Problems, by John Doe, Universal Press, 1987, which you sent to us on September 1, 2009 with a check for $25.00 (twenty five dollars) enclosed for cost and shipping.

Unfortunately, we are unable to deliver this item. We will be able to send you this item by October 1, 2009 at the earliest. Kindly inform us if this late delivery is acceptable.

Faithfully yours,

Grace R. Ames,

Purchase Manager

ПОДТВЕРЖДЕНИЕ ЗАКАЗА	CONFIRMATION OF ORDER
Мы с благодарностью подтверждаем получение Вашего заказа от... (дата).	We gratefully acknowledge receipt of your order dated...
Ваш заказ... от... был получен нами Мы незамедлительно начали производство.	Your order №... dated... was received by us on... We immediately began production.
Мы очень благодарны за заказ, полученный вчера от Вас.	Your order was received by us yesterday; many thanks.
Мы можем заверить Вас в точном исполнении вашего заказа.	We can assure you of careful execution of your order.
Мы уверены, что точное выполнение Вашего заказа от... (дата) будет началом взаимовыгодных деловых отношений между нашими фирмами.	We are certain that with the proper execution of your order dated... our companies will enter into a mutually prosperous business relationship.
Благодарим Вас за заказ... от.... Ваш заказ будет готов к отправке... (дата).	Thank you for your order №... dated... We will have your order ready for delivery on …

Дата добавления: 2015-11-04