Listen to two company directors discussing a problem concerning one of their managers. Tick the expressions in Ex. 1 that you hear.

3. Work with a partner. Discuss different ways of tackling these problems. Use expressions in Ex. 1.

1. You manufacture skis, so demand for your product is seasonal. You’d like to make another product, something that sells in the summer, but what?

2. You have organised a two-day seminar for 160 people on quality management. It’s due to start in an hour and your famous guest speaker has lost her voice.

3. You print a monthly bulletin for the staff. It contains general news about your company but it looks boring so nobody reads it. How can you make it more interesting?

4. Someone has been hacking into confidential files on your computer system.

5. Every Christmas a company gives its customers gifts ranging from diaries and calendars to cases of Scotch whisky. The financial manager says it’s too expensive and wants to stop. The sales manager disagrees.

Work in groups. Role play this situation.

You are senior managers at a hi-fi manufacturer. Your company is losing market share. You strongly suspect your main rival is using unfair methods to promote its products.

For example, you are almost sure that your rival has been:

a) making cash payments to main dealers;

b) offering expensive gifts to important customers.

Hold a meeting to consider how to solve the problem (use the phrases from Speaking File pp. 223-228).

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