Choose an appropriate verb from the box and report what was said in each of the following sentences.

agree emphasise explain point out recommend remind suggest	that....		advise remind warn	(somebody) to+ verb
recommend suggest	(verb)ing
offer promise	to+ verb

1. 'We think you are right on this point.

2. 'Be careful of very rapid change.'

3. 'Don't forget people dislike change.'

4. 'I'll help you finish the rota.'

5. 'Why not use a courier service to speed things up?'

6. 'If I were you I'd speak to the boss first.'

7. 'It's particularly important to talk about the change.'

8. 'Actually there are several problems with the new location.'

9. 'The new reporting system works in the following way.'

10. 'The summer is the best time for you to make these changes.'

If you have any difficulties in doing this task or want to brush up your grammar skills please refer to Grammar File p. 168-173.

Skills

Business Telephoning

Answer these questions about the business call below.

1. Is the conversation grammatically correct?

2. Is the conversation appropriate?

3. How can you improve it?

Person receiving the call	Caller
Yes?	Give me Donna Weston.
She's not here.	Well, take a message. It's Eva Wartanowicz. Tell her to phone me back later this afternoon.
What's your name again?	Wartanowicz.
OK. And your number?	It's 01863 483 2189.
OK. I'll tell her.	Bye.
Bye.

Study the following phrases and improve the conversation above.

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