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Organization models to support Service Transition

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Many people and processes are involved in Service Transition. Some of the key organization requirement s that support the application of ITIL best practice s for Service Transition are described in this section.

Management of Service Transition

Service Transition requires active management, with recognition of its key role in delivering effective IT service s within an organization. One key element of this recognition is the allocation of the role of Service Transition manager.

An example of a function or organizational structure for Service Transition is shown in Figure 6.3.

Figure 6.3 Example of an organization for Service Transition

Service Transition roles and responsibilities

The specific roles and responsibilities covered within this section relate primarily to Service Transition, although they will be used to some extent by other processes within the Service Management lifecycle. These are:

Depending on the size of the organization and the scope of the service being transitioned, some of these roles will be combined and performed by one individual. However, service test management and physical testing must always be performed by resource s independent of other function s or processes.

It is essential to recognize that all staff involved in Service Transition are responsible for:


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Читайте в этой же книге: Early life support | Inputs from Service Design | Types of testing | Process activities, methods and techniques | Verify test plan and test design | Risk management | Establishing data and information management procedures | Communication planning | Methods of communication | The emotional cycle of change |
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Stakeholder map and analysis| The Service Transition manager

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