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Within the service lifecycle it is important to remember that there are three distinct areas where services are touched. The first is service innovation: this is the whole lifecycle approach from Service Strategy to Service Design to Service Transition and into Service Operation.
The second is service corrections and this often involves Service Transition and Service Operation.
The third is service improvements and this also will impact the service from Service Design through to Service Operation. Service improvements impact Service Strategy. This publication has shared with you many critical elements of Continual Service Improvement. Figure A.1 shows a representation of service innovation, corrections and improvements.
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| Afterword | | | A2 Best practices that support CSI |