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Challenges

Critical considerations for implementing CSI | Governance | Process changes | CSI and organizational change | Forming a guiding coalition | Communicating the vision | Institutionalizing the change | Organization culture | Communication strategy and plan | Defining a communication plan |


Every organization will have its unique set of challenges. As with implementing any type of change within an organization one of the major challenges will be managing the behavioural changes that are required.

The other issue is that CSI often requires adequate tools for monitoring and gathering the data, analysing the data for trends and reporting on the data. CSI does not happen only through automation but also requires resources to be allocated to CSI activities. The resources need to understand their roles and responsibilities and have the correct skill sets to execute the CSI activities.

Listed below are some of the common ones that you may encounter when implementing Continual Service Improvement:


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Summary| Critical success factors

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