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Performance management

Service Owner | Service Knowledge Management | Reporting analyst | The authority matrix | Process flows and RACI | Summary | Technology considerations | Tools to support CSI activities | IT service management suites | Event management |


Читайте также:
  1. Availability Management
  2. Business Relationship Management
  3. Capacity Management
  4. Change, Release and Deployment Management
  5. CHAPTER I. MANAGEMENT
  6. Definition of service management
  7. Deming Cycle used for improving services and service management processes

Performance management tools allow for the collection of availability, capacity and performance data from a multitude of domains and platforms within the IT infrastructure environment. This data is used to populate the Availability and Capacity Management Information System s (AMIS and CMIS) giving IT organization s a historical, current and future view of performance, resource and service usage for offline analysis and modelling activities. Capabilities of these tools generally include:

There are many tools in the marketplace that support the overall CSI initiative across many aspects of performance management including business, service and resource capacity planning, feasibility analysis, modelling, solution development, implementation, management and on-going monitoring of the IT service provision.


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