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Service Knowledge Management

The Deming Cycle | Deming Cycle used for improving services and service management processes | Availability Management | Capacity Management | IT Service Continuity Management | Change, Release and Deployment Management | Knowledge Management | CSI activities and skills required | Service Manager | CSI Manager |


Читайте также:
  1. Availability Management
  2. Business Relationship Management
  3. Capacity Management
  4. Change, Release and Deployment Management
  5. CHAPTER I. MANAGEMENT
  6. Continual Service Improvement fundamentals
  7. Definition of a service

Knowledge Management requires effective and authoritative ownership within an organization. The role of Knowledge Management process owner is crucial, in that it will design, deliver and maintain the Knowledge Management strategy, process and procedures.

The key activities of this role include:

The Service Transition publication includes detailed information on Knowledge Management and the Service Knowledge Management System.


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Service Owner| Reporting analyst

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