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Implementation review and evaluation

CSI policies | Return on Investment for CSI | Creating a Return on Investment | Establishing the Business Case | Example | Measuring benefits achieved | Business questions for CSI | Service Level Management | Goal for SLM | Service improvement plan |


Читайте также:
  1. Evaluation
  2. Evaluation
  3. Questions for review
  4. Reviewers

Implementation review and evaluation is key to determining the effectiveness of a CSI improvement programme. Some common areas for review include:

Review and evaluation of a CSI initiative fall within two broad categories:

The issues in the first category are closely related to the characteristics of the original problem situation which instigated the actions for understanding and improvements and will therefore include:

For the second category the following issues should be reviewed and evaluated:



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