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Effort and cost

Creating scorecards that align to strategies | CSI policies | Return on Investment for CSI | Creating a Return on Investment | Establishing the Business Case | Example | Measuring benefits achieved | Business questions for CSI | Service Level Management | Goal for SLM |


CSI improvement activities can require a considerable amount of effort and money for larger-scale improvement projects to minimal time and effort for some incremental improvements. If the effort is going to be costly then the organization, both IT and the business has to ask is it worth it?

Let’s first look at the costs of implementing and operating a measurement framework with respect to IT service provision. Possible major cost topics are:

When deciding whether the measurement framework is worth the effort, consider the amounts to spend on:


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