Студопедия
Случайная страница | ТОМ-1 | ТОМ-2 | ТОМ-3
АрхитектураБиологияГеографияДругоеИностранные языки
ИнформатикаИсторияКультураЛитератураМатематика
МедицинаМеханикаОбразованиеОхрана трудаПедагогика
ПолитикаПравоПрограммированиеПсихологияРелигия
СоциологияСпортСтроительствоФизикаФилософия
ФинансыХимияЭкологияЭкономикаЭлектроника

Processes

Preface | Contact information | Reviewers | Overview | Good practice in the public domain | ITIL and good practice in service management | Service Strategy | Target audience | Definition of service management | Definition of a service |


Читайте также:
  1. Deming Cycle used for improving services and service management processes
  2. Integration with the rest of the lifecycle stages and service management processes

Processes are examples of closed-loop system s because they provide change and transformation towards a goal, and utilize feedback for self-reinforcing and self-corrective action (Figure 2.2). It is important to consider the entire process or how one process fits into another.

Figure 2.2 A basic process

Process definitions describe actions, dependencies and sequence. Processes have the following characteristics:

Functions are often mistaken for processes. For example, there are misconceptions about Capacity Management being a service management process. First, Capacity Management is an organizational capability with specialized processes and work methods. Whether or not it is a function or a process depends entirely on organization design. It is a mistake to assume that Capacity Management can only be a process. It is possible to measure and control capacity and to determine whether it is adequate for a given purpose. Assuming that it is always a process with discrete countable outcomes can be an error.


Дата добавления: 2015-10-02; просмотров: 84 | Нарушение авторских прав


<== предыдущая страница | следующая страница ==>
Functions| Specialization and coordination across the lifecycle

mybiblioteka.su - 2015-2024 год. (0.005 сек.)