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1. If you book a room for one person, you usually book a ………..
2. If you want a room with a double bed, you book a …………….
3. If you want a room with two separated beds, you book a ………...
4. For families there are usually special offers if they take a …………..
5. In youth hostels rooms are often shared by 10 or more people. This kind of room is called ……….
6. To get 10 people into one room, two beds are usually placed on top of each other. They are called ……...
7. No matter where you're staying, you usually have to fill in a form at the ……….
8. Then the receptionist tells you your room number and gives you the …….for your room.
9. During high season it's advisable to book a room in.
10. If a B&B is fully booked, they usually have a sign in the window saying “No”………….
XIII. A guest wants some information from you. Choose the most natural-sounding response:
1. Can someone bring my bags up to my room?
a. I'll get someone to do that right away.
b. I'll get the bags into your room.
c. Are you going to take the bags yourself?
2. Do you have valet parking?
a. Yes, I'll get someone to park your car.
b. Yes, you can park it in the parking lot around the corner.
c. No, we don't have free parking.
3. Can I stay an extra night?
a. $100 per night.
b. We don't accept credit cards.
c. I'm sorry, but we're all-booked for tonight.
4. Where can I get a taxi into the city?
a. Yes, you can get there by taxi.
b. I'll call you a cab/taxi.
c. It's not too expensive.
5. Can you give me a different room? This one is too small.
a. I'm sorry it's so small.
b. Yes, would you like to pay for the extra room by credit card?
c. I'm sorry but it's the biggest room we have available right now.
6. Is there a restaurant nearby?
a. There's a Chinese restaurant right across the street.
b. There are many good restaurants in our city.
c. Chinese food.
7. Can my guests stay in my room overnight?
a. Yes, but they have to register at the reception desk.
b. We have many international guests staying at our hotel.
c. Would you like to reserve a room for your guests?
8. I'd like a room for three nights.
a. How many nights will you be staying?
b. All of our rooms are non-smoking.
c. Would you like a room with one bed or two?
9. Can I pay cash?
a. No, we only accept cash.
b. That'll be $300 for four nights.
c. Of course.
10. I don't want my sheets changed every day.
a. There's a card you can put on your door handle to let the cleaning staff know.
b. Yes, it's part of room service.
c. The cleaning staff does that every day
XIV. Write the correct word (from the list on the right) to describe each picture:
| 1. | 
| a. | bathroom |
| 2. | 
| b. | credit card |
| 3. | 
| c. | towel |
| 4. | 
| d. | curtains |
| 5. | 
| e. | elevator |
| 6. | 
| f. | jacuzzi |
| 7. | 
| g. | staircase |
| 8. | 
| h. | coffeemaker |
| 9. | 
| i. | lamp |
| 10. | 
| j. | bell |
| 11. | 
| k. | pillow |
| 12. | 
| l. | minibar |
| 13. | 
| m. | key |
| 14. | 
| n. | lobby |
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