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Work in pairs. Practise making arrangements on the phone. Use the diagram and 5-8 useful phrases to help you. Take turns to be A and B.

Читайте также:
  1. A) Consider the diagram illustrating an approximate administrative structure of a University
  2. A). Look at the calendar which shows his arrangements for the next few months and then make up sentences, as in the example.
  3. A. Basic phrases
  4. A. Useful Language
  5. ACS functional diagram development
  6. Add phrases a-j to the flow chart for leaving a message.
  7. Arrange these phrases Jose uses at the beginning of the negotiation in the correct order.
STUDENT A STUDENT B
1) Answer the phone. Say who you are.  
  2) Say who you are and ask for an appointment.
3) Agree.  
  4) Say why – to discuss new plans for interviewing job applicants.
5) Ask when.  
  6) Suggest next Wednesday (the 23rd).
7) No – you’re out of the office. Suggest Monday or Tuesday.  
  8) You’re busy Monday morning and all day Tuesday: Monday afternoon?
9) Agree. Suggest 2.00.  
  10) You prefer later. Suggest 3.30.
11) Agree. Ask where.  
  12) Suggest A’s office.
13) Agree. Confirm details.  
  14) Say thank you.
15) Acknowledge B’s thanks.  
  16) Say goodbye.

H 4 12. Make the following calls. Use useful phrases (p. 23) to help you. Take turns to be A and B.

You’re Connie Gardener. You are a Production Editor for Meridian Publishing. Use the diary page (p. 25) below as a basis for making or receiving the following calls: MAKE CALL 1: Call Betty Kingston (Safety Officer) and try to arrange for a plant inspection on Wednesday morning. Otherwise, try to fit it in on Thursday afternoon. TAKE CALL 2:You have scheduled a meeting with Jamie Morris (PDA Group) for next Friday. This is an important meeting as you are hoping to confirm a big order from Meridian. MAKE CALL 3: Call Ruscome Park Hotel and arrange for dinner to start by 18.00 on Thursday evening. You want to leave by 22.00 in order to drive home. TAKE CALL 4:Take a call from your boss, Terry Fox.   TAKE CALL 1:Your name is Betty Kingston (Safety Officer). You will receive a call concerning a safety inspection. You are already booked up from the middle of next week but you could do a standard inspection (2 hours) on Monday or Tuesday. MAKE CALL 2: Your name is Jamie Morris (PGA Group). Call Meridian Publishing (a potential supplier) and cancel your appointment on Friday at 13.00. Make a good excuse and say you will arrange it later next month. TAKE CALL 3:You work at the Ruscome Park Hotel. You will receive a call concerning a dinner booking for Thursday the 27th. It has been provisionally booked for 18.30. You can't manage any earlier. MAKE CALL 4: Your name is Terry Fox. Phone your Production Editor, Connie Gardener, to arrange an emergency meeting for Monday morning as early as possible.  


Student A’s diary page

July week 30        
  Monday Tuesday 26 Wednesday 27 Thursday Friday
    train to London (08.50)      
  works meeting     dentist (09.05) meeting with F. Keiso
           
  drive to plant DTI safety committees      
           
  lunch with Will Hatton   lunch with trainees seminar at Ruscome (13.30-18.00) meeting with PGA Group
    train home (14.35)      
           
  return to HQ       presentation for Peter
           
        dinner with participants  

WRITING

H 13. Look back at the phone call in Exercise 3. Write a short e-mail from Michelle to Peter to confirm the arrangement. Use these phrases:

Thank you for agreeing to a meeting to discuss…

This is to confirm the time and date of our meeting…

We will meet in … at… on…

I look forward to seeing you.

H 14. Now write another e-mail confirming one of the arrangements you made in Exercise 12.


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Читайте в этой же книге: Read these two calls. Then complete the notes. | Put the phrases of the dialogue in the correct order. | BEFORE YOU START | Match the beginnings of the following sentences (1-10) with their endings (a-j). | Add phrases a-j to the flow chart for leaving a message. |
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Practise this conversation in pairs. Use the diagram and useful phrases to help you. Take turns to play each role.| BEFORE YOU START

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