Read and translate the dialogues

Read and translate the dialogues

A Mistake in the Hotel Bill

Hotel clerk: Here’s the bill for your four- night stay. Would you like the incidentals charged to your credit card?

May: Incidentals? I think there’s some mistake. I didn’t order any pay-per-view movies and I never ordered room service. And, I didn’t have any spa services, either.

Hotel clerk: Are you sure? We show three movies and two room service orders.

May: I’m positive. Could I speak to a supervisor, please?

Hotel clerk: He’s not on duty right now, but let me see if I can resolve this for you. How many of these charges were made in error?

May: All of the them. Is it possible that my bill was switched with another room’s? As I said, I didn’t order any movies, I haven’t had any room service, and I haven’t visited the spa since I checked in to the hotel.

Hotel clerk: I see. I’ll need to check with each of those departments to determine

whether a mistake has been made.

May: How long will this take?

Hotel clerk: Not long, I’m sure. If you could take a seat in the lobby...

May: I have a plane to catch and I don’t have a lot of time. Is there a general manager I can speak to?

Hotel clerk: I’m not sure. If you’ll have a seat, I’ll see if I can get Ms. Cardenes for you.

May: Thank you. I’d appreciate it.

Hotel Housekeeping

I'm so glad that the hotel I booked didn't turn out to be a dump. The last time I went on vacation, I booked it

online sight unseen, and it turned out to be a run down hotel. This hotel was completely different. The decor was tasteful and updated, the staff was friendly, and the rooms were well-maintained.
Well, that is, until my second day there. When I left my room in the morning, I had removed the "Do Not Disturb" sign from my door so that housekeeping would know I needed my room made up. When I got back in the afternoon, though, it hadn't been done properly. The maid had made the bed, cleaned the bathroom, and re- stocked the mini-bar, but she hadn't vacuumed the carpet and didn't leave any soap or clean towels. I called down to the front desk to make a complaint.
"Front desk. How may I help you?‚"
"Hello. I'm in room 1201 and housekeeping didn't leave any soap or clean towels. And, the floor still needs to be vacuumed.‚"
"Oh, I'm so sorry. Let me connect you with housekeeping." I waited on hold.
"Housekeeping.‚"
"Yes, this is room 1201. The maid who cleaned my room didn't leave any soap or clean towels, and the floor needs vacuuming.‚"
"Okay. I'll get someone up there right away to take care of that."
About 10 minutes later, the maid knocked on the door. I stepped out of the room and she left the toiletries in the bathroom and vacuumed. That was pretty quick service. I'm glad I didn't get the run-around.

Room Service

I was staying at a nice resort hotel in Arizona on a short vacation. I had been out on the golf course playing a round of golf. When I got back into the room, I was feeling pretty hungry. I was meeting some friends for a late dinner around 8:30. I wanted a snack. I took a look at the room service menu and called their number.

Woman: Room service. What would you like to order?

Jeff: Hi, I'm in room 1201 and I'd like an order of the calamari and a slice of cheesecake.

Woman: Do you want the calamari appetizer or the entree?

Jeff: I'd like the appetizer.

Woman: Anything to drink?

Jeff: A diet Coke. About how long will that take?

Woman: It'll be about 30 minutes.

Jeff: Okay. Thanks.

There was a knock on my door about a half hour later.

Jeff: Who is it?

Woman: Room service...Hi, where would you like me to put the tray?

Jeff: On the desk would be fine.

Woman: The total is $16.75.

Jeff: Oh, that's higher than I'd expected.

Woman: There's a 12% service charge for room service and there's also the usual food tax.

Jeff: Oh, I see. Can I charge it to the room?

Woman: Sure. Just fill in the total here, write in your room number, and sign at the bottom.

Jeff: Okay, there you go. Thanks.

Woman: Thank you and have a nice day.

The calamari and the cheesecake really hit the spot.

Дата добавления: 2015-11-05