After you recruit new sales rep you have to _____ them.

A

A virus is __________________ than a bug.

more dangerous

Another word of a PDA is a______________________.

palmtop

After you recruit new sales rep you have to _________________ them.

train

Aisha’s mistakes led to her being ____________ until further notice on full pay.

suspended

At this time tomorrow ____________ over the Atlantic.

we’ll be flying

Accepting a place at London Business School will really _________ your job prospects.

enhance

After Martin _______________ the car, he took it out for drive.

had repaired

Among American universities Harvard is a market leader because of the great brand name and a/an ___________(money given to an institution) second to none.

endowment

At high school you must take an______________ test (test of your ability) and have a chance to go to university.

A short set of commands to correct a bug in a computer program is called _____________.

a patch

At nine o’clock yesterday morning we ______________________ for the bus.

were waiting

B

Bounty is _____________ Aqua.

more expensive than

Bob ______________ his company five years ago.

started

C

Could you ____________ in touch with Francheska and send her an e-mail about the spreadsheet?

get

Cruxoe’s software is really pricey; it’s ___________ expensive than Frydae’s!

far more

Could you tell me __________________?

what I should open this attachment with

Complete the sentence with the missing word: One of the most _______ features of my 1978 team was the level of intensity which the players brought to every practice and game.

memorable

Complete the sentence with the missing word: The atmosphere was charged with an ________ that caused members of the team to constantly push each other to give everything in service of the goal.

emotional commitment

Complete the sentence with the missing word: A company thinks it has a ________ problem when what it really has is a goal problem.

team- building

Complete the sentence with the missing word: If you want to build a great team, make sure its members share a determined passion to _______ something.

accomplish

Complete the sentence with the missing word: It’s not enough to get a ______ of people together who care deeply about reaching a goal.

bunch

Complete the sentence using an appropriate past modal form of the verb in brackets: Grant _____ (have) a career as an a accountant, but he left.

could have had

Complete the sentence using an appropriate past modal form of the verb in brackets: Grant _____ (earn) £45.000 or more, but he turned it down.

could have earned

Complete the sentence using an appropriate past modal form of the verb in brackets: In the end,

Complete the sentence using an appropriate past modal form of the verb in brackets: Kim thinks she _____ (study) to become a vet, not an accountant.

should have studied

Complete the sentence using an appropriate past modal form of the verb in brackets: Kim now thinks that she ____ (leave) the accountancy firm and started a business with Grant, but she said ‘no’.

should have left

Complete the sentence using an appropriate past modal form of the verb in brackets: Kim _____ (live) a less stressful life on a farm.

could have lived

Complete the sentence with the missing word: My team________ had a detailed strategy for winning that the players bought into completely.

coach

Complete the sentence with the missing word: Strategy was to overcome our physical ________ with a commitment to superior conditioning and training.

shortcomings

Complete the sentence with the missing word: There was plenty of conflict on the team and people sometimes lost their ________.

tempers

Complete the sentence with the missing word: The best way to increase levels of trust and respect on team is to get them focused on the goal and the_______.

strategy

Complete the sentence with the missing word: All great business teams share that same _______.

quality

Complete the sentence with the missing word: Don’t _________ an atmosphere of false politeness.

Match the people with the key players in a project: Truck and car drivers

End users

Complete the sentence using the right expressions: Marion is in danger of ____________. Yes. She’s a workaholic. It’s affecting her health.
burning out

Complete the sentence using the right expressions: How are you ________? Fine, thanks, though I still don’t know everyone.

settling in

Complete the sentence using the right expressions: If we want to succeed, we must ______. Perhaps we should run a team-building course?

pull together

Complete the sentence using the right expressions: He’s always ______! I know! He asked me to do his report for him!

passing the buck

Complete the sentence using the right expressions: She __________ with everyone. Expect Rob, but he doesn’t like anyone!
gets on well

Complete the sentence using the right expressions: Don’t ________, will you? No, you can rely on me!
let me down
Complete the sentence using the right expressions: Dave isn’t __________! You’re right, and that means more work for us!
pulling his weight

Complete the sentence using the right expressions: You should learn to __________. I wish I could, but things are just too hectic.
take it easy

Complete the sentence using ‘used to, be used to or get used to’ and the correct form of the verb: I am beginning to enjoy my new job. Slowly, I _________ (work) with my team.

am getting used to working

Complete the sentence using ‘used to, be used to or get used to’ and the correct form of the verb: I prefer being in a large company to working as a freelancer. I ___________ (work) in a team.

am used to working

Complete the sentence using ‘used to, be used to or get used to’ and the correct form of the verb: Now I am a freelancer and I prefer it. I am my own boss. I _________ (work) in a team at my old job, but I got annoyed when other people did a bad job.

used to work

Complete the sentences with an appropriate word: That team was composed of people who were not the most ____athletes in the world.

physically-gifted

Complete the sentences with an appropriate word: They became a great team that was much more successful than the sum of the players’ _____.

individual abilities

Complete the sentences with an appropriate word: Great teams – whether ________ athletes, businesspeople, military commandos, or what have you – teach us important lessons.

composed of

Complete the sentences with the missing word below: So why do companies spend millions of dollars annually to make their employees go through ineffective team-building these days activities: walking around in______, navigating rope courses, and sitting crosslegged on the floor with paper and crayons illustrating their ‘life paths’?

blindfolds

Complete the sentences with the missing word below: Employees usually don’t complain about­­_______ team-building efforts.

silly

Choose the word which has the similar meaning: illustrate

picturize

Choose the word which has the similar meaning: touchy-feely

emotional

Complete the sentence using the phrases so that the meaning is the same: I made a mistake when I appointed Sonia. My strong opinion now is that Angela was better for the job of team leader. Angela _____ team leader.

ought to have been

Complete the sentence using the phrases so that the meaning is the same: I wonder why I made that mistake. Perhaps I was focused on another project at the time. I _____ focused on another project.

might have been

Complete the sentence using the phrases so that the meaning is the same: Yes, I’m certain. Sonia was a terrible choice and Angela was definitely the best choice. Angela _____ better than Sonia.

would have been

Complete the sentence using an appropriate past modal + a form of the verb in brackets: I did an MBA course but I was lazy and got a bad grade. It was a pity. I know I ___ a better grade.

could have got

Complete the sentence using an appropriate past modal + a form of the verb in brackets: My parents persuaded me to do business administration at college. But I regret it – I always wanted to be a fireman. I ___ to them.

should have listened

Complete the sentence using an appropriate past modal + a form of the verb in brackets: Imagine that I had decided to travel around the world instead of going to university. I ___ a job anywhere

might have got

Complete the sentence using an appropriate past modal + a form of the verb in brackets: Who was that in the cinema with Alex last night? No, it wasn’t Joelle. Joelle is in Brussels at the moment. It ___ Joelle.

can’t have been

Complete the sentence using an appropriate past modal + a form of the verb in brackets: Well, if it wasn’t Joelle- who was it? You think it was Sandra? Yes, I think you’re probably right. It ___ Sandra

must have been.

Complete the sentence using an appropriate past modal + a form of the verb in brackets: Wait a minute! Alex already has a girlfriend, doesn’t he? Her name is Anna. Anna ___ happy if she had seen Alex and Sandra together last night.

Wouldn’t have been

Complete the sentences using appropriate form of the verbs: The basic problem is my choice of team leader. I gave the job to Sonia, but I ___ (should/do) that. She doesn’t have enough experience. It ___ (will/be) better to give job to Angela.

shouldn’t have done / would have been

Complete the sentence with the missing world: He has ­­­­­­­­­­­­­­­­­­­­­________ 426-162 win-loss record and has also coached a US team to a World Championship and an Olympic gold medal.

an unrivalled

Complete the sentence with the missing world: ________ business leaders would be a lot better off if they spent less time reading management literature, and more time around people like my old coach.

aspiring

Complete the sentence with the missing world: And they ________ with a new team every year.

start from scratch

Complete the sentence with the missing world: After all, their _______ and team -building skills are measured in real time, in front of real crowds.

leadership

Complete the sentence with the missing world: The great college ________ may know more about team-building than anyone else in the world.

coaches

Complete the sentence with the phrase: We ____ (give) ourselves enough time, but these days it’s just a mad rush!

Used to

Complete the sentence with the phrase: Personally, I don’t think I will ever ____ (work) like this.

get used to

Complete the sentence with the phrase: You know, Murray has changed. He ___ (be) such a maverick.

used to

Complete the sentence with the phrase: You’re right. He ____ (come) to me for advice, but now he does.

Didn’t use to

Complete the sentence with the phrase: I remember when he joined us, he ____ (make) a lot of typos.

used to

Complete the sentence with the phrase: Yes, I remember! He ____ (use) a French-style AZERTY keyboard!

was used to using

Complete the sentence with the phrase: You can say that again! I ____ on an AZERTY after fifteen years!

am still not used to typing

Choose the correct sentence.

If we had given Murray a different job, he wouldn’t have resigned.

Computer use is _______________ amongst younger people.

far more popular

D

Do you know ____________________?

which room the meeting will be in

Don’t expect Ms. Nilson to answer calls this afternoon. She _________ a meeting to discuss the takeover.

is having

Don’t worry. I __________ away your secret.

I won’t give

During the selection procedures, Harvard recruits _________________ students.

the best and brightest

E

Excuse me, where’s ______________ post office?

the nearest

Edward has a ______________ in French from Leeds University.

degree

F

Follow the AIDA model used in advertising – attention, _________, desire, action.

interest

Fill in the missing word: The meeting lasted ________ 50 minutes.

roughly

Fill in the missing word: In 1980 the average car produced by Ford had twice as many product ________ as the average Japanese car.

flaws

Fill in the missing word: By 1986, the Japanese auto industry lead over Ford __________ from 100 per cent to about 20 per cent.

had shrunk

Fill in the missing word: The truth is, the Japanese have an unfair __________ over European companies.

advantage

Fill in the missing word: Japanese culture intrinsically __________ quality and appreciates the small details.

values

Fill in the missing word: They see an elegance to things working _________, whether it’s cars, subway schedules or the famous tea ceremony.

properly

Fill in the missing word: Japanese manufacturers’ innovations include just-in-time industry, __________, and design for quality.

lean manufacturing

Fill in the missing word: The ability to create products and services that work is no longer a source of long-term competitive ___________.

advantage

Fill in the missing word: Too many senior _________ adopt the latest fads as they come and go, without learning what the processes are and how they work.

executives

Fill in the missing word: Nothing __________ an organization on quality faster than meaningless work.

sours

Fill in the missing word: Enchanting quality appeals not to customer expectations about reliability but rather to a person’s aesthetic ___________ of beauty and elegance.

sense

Fill in the missing word: If products didn’t work properly when you turned them on, nobody __________ them.

would buy

Fill in the missing word: With the hungry competitors in most markets today, taken-for-granted ___________ by itself may not get the job done.

quality

Fill in the missing word: Customer ___________ is changing and people don’t want to keep things forever.

behavior

Fill in the missing word: The cost of the ___________ for a broken washing machine may come to more than the price of a new one.

spare parts

Fill in the missing word: The white goods industry has been accused of designing products to last ____________.

a limited time

Fill in the missing word: Consumers today expect to ____________ electrical goods more often.

upgrade

Fill in the missing word: Repairing products is expensive due to the cost of the spare parts and the ____________.

labour time

Fill in the missing word: Ethical consumers are reassured that it is increasingly possible to ____________ products.

recycle

Fill in the missing word:

_____________ means delivering products or services to customer faster, better and cheaper.

quality

Fill in the missing word: Quality is in the eye of the ____________.

beholder

G

George’s on vacation now. If you _________him in the office, it_________ very surprising!

saw….. would be

Grant doesn’t think that he _____ (stay) at the accountancy firm.

should have stayed

Going to a business school is a wonderful opportunity to___________ knowledge.

gain

H

Having just completed my MBA course, I_______________ for opportunities to use my talents in the educational centre now.

am looking

He failed his exam because he ______________ enough.

hadn’t been studying

Harvard has _______________ rate among colleges and universities.

the highest

I

I worked in several departments and ____________ knowledge about all aspects of business.

gained

I believe this job will allow me to ____________________ new skills and__________ my earnings.

acquire …….boost

If you choose a good business school you’ll ________________ practical experience.

obtain

I __________myself financially by working in radio advertising sales.

supported

I______________stands for “all the teachers in school, college or university”.

faculty

If you get a better and more recent version of some software (or hardware), you____________ it.

upgrade

To keep your computer programs up-to-date you have to frequently ______________patches and new versions.

download

If you make some new technology ready for use (for the first time), you___________________.

set it up.

If you load and configure a new piece of software on your computer, you ________________ it.

install

If you lost your job because of the company’s problems, you were _____________.

laid off

If you are not working because you want to study or write then you are________________

on sabbatical

I’m going to _____________________ to write a book.

take a sabbatical

I’m busy at the moment. ______________ on the computer.

I’m working

In the US, few competitions are _________________ than college admission game.

more cutthroat

If I found a better job I ____________________ to improve my earnings.

would be able

I’ll tell Anna all news when _____________ her.

I see

If __________________ my passport, I’ll be in trouble.

I lose

I’m delighted to announce that we have _______________ all our targets this year.

achieved

I’m very tired. _________ over four hundred miles today.

I’ve driven

If the bus to the airport hadn’t been so late, we___________ the plane.

would have caught

I _____________ corporate clients by phone.

contacted

I can’t come to the meeting tomorrow. _____________ lunch with the president of Murray Pharma PLC.

I’m having

I don’t know why Nancy didn’t go to the meeting. She said she _________ definitely going.

was

If you choose a good business school you’ll __________ tuition from experienced professors.

receive

If any chance the job were based in Kenia, I ____________ it anyway, even though I’d prefer to use my Amharic language.

would take

If companies _____________ to the development of international links, they will lose their competitiveness and subsequently fail.

do not respond

I think Yahoo is a ___________ search engine ________Google.

worse…..than

In my opinion Teresa is a high-flier. She _______________ a team leader in the near future.

will become

If Joseph ________ on vacation he usually _______ to the beach.

goes……goes

I _________ working on the spreadsheet when the computer crashed.

had just finished

I didn’t phone him because I didn’t know his number. If I _______his number, I _________ him now.

knew….. would phone

I’m_______ managing one of our subsidiary.

currently

IT professionals duties don’t include ___________________.

working for ITC 30 years

I was wondering if I could ___________.

ask you a favour

I’ll let you know as soon as the Personnel Manager_______________ her final decision.

has taken

If he ____________ Chinese, he could have negotiated a better contract with the Hong Kong company.

had spoken

If you ________ your money in the bank, it _________ ten per cent interest.

put / will earn

If you work hard, the company will give you promotion to _________ position than present one.

a more responsible

If companies do not respond to the development of international links, they_________ their competitiveness and subsequently fail.

will lose

If sales__________________ immediately, it will severely affect our profits.

do not improve

If there was a takeover, lots of people ____________ their jobs.

would lose

If I ________________ my MBA I ___________ more money in the future.

complete / will earn

If we ______________ a new fee structure, the profitability of our courses would increase.

implemented

I more than ______________ average revenues per nightclub.

doubled

It is important to have a few moments of _____________ before getting down to business.

small talk

I decided to choose a new university because it represented better ____________ overall.

value for money

I spent a semester as ___________ at Hewlett Packard in my second year as an undergraduate, which was very rewarding.

an intern

If I were you, I ____________ apologise to your aunt.

would

I wouldn’t work such long hours if I __________ her.

were

I _____ that guy while I ___________ a sales job.

met / was doing

If he ___________ that he has an interview coming up, he _________ some research on the company beforehand.

knows / will do

I ____________ three jobs this weeks.

have applied for

I’m trying to find out _______________________?

which platform the train will leave from?

I am moving because our new house is _____ to the office than the old one.

closer

I haven't heard from my brother _____.

for several weeks

"I’ve just won the lottery." - " Stop kidding. I _______ you!"

don't believe

In my last job I _________________ the profitability of the company.

optimized

In 2003, the number of people with digital TV was ___________ the number of mobile phone users.

similar to

J

Janet was out of breath because __________ for half an hour.

she had been running

L

Look out! Your mobile _____________ fall.

is going to

M

My arms are aching now because _____________________ since two o’clock.

I’ve been swimming

Managers see __________________ in information technologies as a productivity solution.

investment

Marco ____________ here for as long as I can remember.

has worked

Mrs. Liotta has asked me to ____________ her in the loop about the cost of our IT upgrade.

keep

My Internet connection is ___________ faster than yours.

a lot

Match the definition with a term: The policy of deliberately limiting the life of a product in order to encourage the buyer to replace it.

built-in obsolescence

Match the definition with a term: A person or group responsible for the administration of a project, activity, or business.

executive

Match the definition with a term: Degree or standard of excellence, especially a high standard.

quality

Match the definition with a term: A strong believe that something is good and that you should support it.

commitment

Match the definition with a term: Something that suddenly becomes very popular, but only for a short time.

craze

Match the definition with a term: Very interesting and attractive.

enchanting

Match the definition with a term: To make an exact copy of something in order to trick people.

fake

Match the definition with a term: Large pieces of electrical equipment used in people’s homes such as refrigerators and washing machines.

white goods

Match the definition with a term: To try hard to do something that you find very difficult.

struggle

Match the definition with a term: This kind of quality appeals not to the customer expectations about reliability but rather to a person’s aesthetic sense of beauty and elegance.

enchanting quality

Match the collocation with its meaning: How the materials, investment or labour to produce a product or a service are managed.

resource management

Match the collocation with its meaning: A flaw in a product which is due to it being poorly designed.

design fault

Match the collocation with its meaning: The qualities the end-user believes the product or service should have.

customer expectations

Match the collocation with its meaning: What the Japanese call Kaizen, constantly improving the product and process.

continuous improvement

Match the collocation with its meaning: The precise guidelines which establish how the product should be built.

technical specifications

Match the collocation with its meaning: The accepted norm in a particular field of business.

industry standard

Match the collocation with its meaning: Defined targets established to measure improvements in quality.

measurable objectives

Match the collocation with its meaning: Compulsory rules imposed by the government.

statutory requirements

Match the collocation with its meaning: The most suitable or efficient way of doing something.

best practice

Match the collocation with its meaning: The system put in place to ensure that quality targets are met.

quality assurance

Make this active sentence passive: The maintenance people should fix it!

It should have been fixed by the maintenance people.

Make this active sentence passive: You could rewrite the procedure.

The procedure could be rewritten.

Make this active sentence passive: You must have made a mistake.

A mistake must have been made.

Match the people with the words: The Ministry of Transport

Sponsor

Match the people with the words: A senior engineer in a major civil engineering company

Project manager

Match the people with the words: A plant hire company, an environmental protection group, and villagers living near the proposed route

Key stakeholders

Match the people with the words: A civil engineer, a surveyor, an environmental engineer and a transport consultant

Project team members

Match the definition and the word: The people who will benefit from the end results of the project on a day-to-day basis.

End users

Match the definition and the word: The person or group of people who decided the project was needed in the first place.

Sponsor

Match the definition and the word: Anybody who might be affected by the project, whether positively or negatively

Key stakeholders

Match the definition and the word: The person responsible for running the project and delivering on time and within budget

Project manager

Match the definition and the word: Staff chosen for the skills they can bring to the project, often from different departments

Project team members

Match the word and definition: The bully - …
a person, who imposes their personality on others, making other people feel bad in the workplace

Match the word and definition: The team player - …
a person, who has a natural ability to fit in work process, can make positive contributions and build good relationships

Match the word and definition: The leader - …
a person, who has a natural ability to encourage others and take a project through to success

Match the word and definition: The workaholic - …
a person, who doesn’t know when to stop, and often believe the office would collapse without them

Match the word and definition: The maverick - …
a character, who does things their own way, they may be effective, but they’re difficult to control

Make the question form of past modals using the words in brackets: You say that Angela would have been a better team leader. I am not sure. ____________ (would/consult) with the rest of the group before taking decision?

would she have consulted

Make the question form of past modals using the words in brackets: Mike and Sue aren’t here yet. I wonder what happened to them. _________(could/get) lost?

could they have got

Match the word with the category: moreover…

Adding

Match the word with the category: due to…

Expressing cause and result

Match the word with the category: finally…

Summarizing

Match the word with the category: to sum up…

Summarizing

Match the word with the category: therefore…

Expressing cause and result

Match the collocation with its meaning: How the materials, investment or labour to produce a product or a service are managed.

resource management

Match the collocation with its meaning: A flaw in a product which is due to it being poorly designed.

design fault

Match the collocation with its meaning: The qualities the end-user believes the product or service should have.

customer expectations

Match the collocation with its meaning: What the Japanese call Kaizen, constantly improving the product and process.

continuous improvement

Match the collocation with its meaning: The precise guidelines which establish how the product should be built.

technical specifications

Match the collocation with its meaning: The accepted norm in a particular field of business.

industry standard

Match the collocation with its meaning: Defined targets established to measure improvements in quality.

measurable objectives

Match the collocation with its meaning: Compulsory rules imposed by the government.

statutory requirements

Match the collocation with its meaning: The most suitable or efficient way of doing something.

best practice

Match the collocation with its meaning: The system put in place to ensure that quality targets are met.

quality assurance

Make this active sentence passive: The maintenance people should fix it!

It should have been fixed by the maintenance people.

Make this active sentence passive: You could rewrite the procedure.

The procedure could be rewritten.

Make this active sentence passive: You must have made a mistake.

A mistake must have been made.

My gap year in the States definitely _________________ my employability.

improved

O

On my Business studies course I ____________________ tuition from practicing managers.

received

Our transactions ______________ by 14 per cent since he joined us.

have increased

Our friends ____________ us at the airport tonight.

are going to meet

P

Put verb into the most appropriate form: If I had done things differently, we ___ (might/reach) the situation we are in today.

might not have reached

R

Rewrite the sentence using the third conditional (If + past perfect, would have + past participle): If we (give) Murray a different role, he (not resign).

had given, wouldn’t have resigned

Rewrite the sentence using the third conditional (If + past perfect, would have + past participle): If we (not be) in such a rush, we (make) a better choice.

hadn’t been, would have made

Rewrite the sentence using the third conditional (If + past perfect, would have + past participle): If the users (be) listened to, their views (be) taken into account.

had been, would have been

Rewrite the sentence using the third conditional (If + past perfect, would have + past participle): We (not waste) one month if we (ask) the right questions in the first place.

wouldn’t have wasted, had asked

Rewrite the sentence using the third conditional (If + past perfect, would have + past participle): If we (get) the project approval earlier, we (be able) to start correctly.

had got, would have been able

Rewrite the sentence using the third conditional (If + past perfect, would have + past participle): If we (give) Murray a different role, he (not resign).

had given, wouldn’t have resigned

Rewrite the sentence using the third conditional (If + past perfect, would have + past participle): If we (not be) in such a rush, we (make) a better choice.

hadn’t been, would have made

Rewrite the sentence using the third conditional (If + past perfect, would have + past participle): If the users (be) listened to, their views (be) taken into account.

had been, would have been

Rewrite the sentence using the third conditional (If + past perfect, would have + past participle): We (not waste) one month if we (ask) the right questions in the first place.

wouldn’t have wasted, had asked

Rewrite the sentence using the third conditional (If + past perfect, would have + past participle): If we (get) the project approval earlier, we (be able) to start correctly.

had got, would have been able

Reading the book _____ nearly as interesting to me as seeing the movie.

isn't

Robert is a great golfer. His father tells me that he _____ since he was five years old.

has been playing

Roberto felt bad because he _________ too much the night before.

had eaten

Replace the underlined phrase: One of the most important factors that influence decisions to buy a product is the ability to withstand wear, pressure, or damage.

durability Since I need a break I _____________ a sabbatical for six months.

am going to take

S

She ____________ new people. She’s quite shy.

doesn’t like meeting

Someone who has a college degree is called a/an _________.

graduate

Since last year our company __________a consultant to help maintain and improve its IT services.

has been using

Since asking you to upgrade our operating system we ___________ nothing but problems.

have had

Susan has to work very hard. I _______ do her job, I’m sure.

couldn’t

T

The verb ______________ doesn’t refer to leaving a job.

to join a company

To _______________ a multibillion-dollar investment in IT equipment and services is not good for us.

make

This place gets _____________ crowded with tourists every summer.

more and more

The children swam, rode bicycles and _____ soccer in the park yesterday.

played

This curry is very spicy, but I always think the _____ better.

spicier the

The term ___________________ is often used as synonym for university.

higher education

The interview went very well. I think ______________ the job.

I’ll get

To ____________ means to examine information or documents to find what you are looking for.

sift

The computer is one of ________________ invention in the history of civilization.

the most important

The students were happy because their exams ______________.

had finished

There are several programs which can rescue your data if you accidentally____________ files.

delete

This year we _________ our sales target by seven per cent.

have exceeded

This is ___________ software I have ever used.

the most user-friendly

The term ________________ can usually be replaced by ‘data’.

information

That was _______________meeting I have ever been to.

the most boring

The more we use the Internet, _______________.

the less time we spend watching TV.

The beauty of our on-line tracking system is that it’s easy to ____________ customers informed about their deliveries.

keep

This detailed map is _______________ the atlas.

more useful than

They are ______________ team I have ever worked with.

the friendliest

U

Use the correct form of the word given in brackets to complete the sentence: Internal __________ carry out checks every year to ensure ISO standards are maintained. (audit)

auditors

Use the correct form of the word given in brackets to complete the sentence: Exacting technical _________ mean that this machine will give many years service. (specify)

specifications

Use the correct form of the word given in brackets to complete the sentence: The components are machined to __________ of less than one millimeter. (tolerate)

tolerance

Use the correct form of the word given in brackets to complete the sentence: Cheap copies of branded goods are often _________. (standard)

standardized

Use the correct form of the word given in brackets to complete the sentence: They changed their provider because the service was _________. (rely)

unreliable

Use the correct form of the word given in brackets to complete the sentence: Adopting the RFT guidelines has led to an immediate _________ in product quality. (improve)

improvement

Use the correct form of the word given in brackets to complete the sentence: Our quality controllers make sure that we reach full ________ with ISO 90001. (comply)

completion

Use the correct form of the word given in brackets to complete the sentence: Reports of strong customer __________ indicate that our production routines are effective. (satisfy)

satisfaction

Use the correct form of the third conditional: I didn’t take an umbrella, and so I got wet. But … if I ___ (take) an umbrella, I ___ (get) wet.

had taken / wouldn’t have got

Use the correct form of the third conditional: We had a lot of people working on the project, and so we met the deadline. But… If we ___ (had) so many people working on the project, we ___ (meet) the deadline.

hadn’t had / wouldn’t have met

Universities compete with each other to have the best and brightest. And it is a ____________(very aggressive) competition.

cutthroat

Unfortunately the driver _____________ the red light when he was crossing the street.

didn’t see

W

Why do we always seem to be underachieving? It’s because we always _________ our targets too high.

set

Would you ___________ us know if that virus message appears again? There may be a problem.

let

We desperately need to _______________ the operating system.

upgrade

Working for IBM certainly____________________ my CV.

enhanced

We met while I _________ that sales job.

was doing

Would you mind _______________?

giving me a hand

We had a party last night. ______________ spend all this morning clearing up the mess.

I’ve had to

What time ___________________ in Manchester?

does the plane arrive

We ___________ a party on Sunday. We have already sent invitations to the guests.

are having

What project ________________ at present?

are you working on

What _________ about the new anti-terrorist law?

do you think

Which of the following doesn’t refer to the memo?

applying for a job

We hope the goods ___________ delivered by the end of the month.

will have been

Write questions for the short answers: coffee machine/repair? – No, not yet.

Has the coffee machine been repaired?

Write questions for the short answers: photocopier/service/at the moment? – Yes, it is.

Is the photocopier being serviced at the moment?

Write questions for the short answers: it/repair/last Tuesday? – Yes, it was.

Was it repaired last Tuesday?

Write questions for the short answers: Do you think/it/mend by next week? – Most probably, yes.

Do you think it will be mended by next week?

Write questions for the short answers: When/the old one/replace? – Three months ago.

When was the old one replaced?

Write questions for the short answers: it/use/correctly? – No, it hadn’t.

Had it been used correctly?

Write questions for the short answers: you/train/to operate it? – No, we haven’t.

Have you been trained to operate it?

Write questions for the short answers: some training/organize/at the moment? – Yes, it is.

Is some training being organized at the moment?

Write questions for the short answers: When/it/last/service? – Last month.

When was it last serviced?

We can’t go along here because the road is _______________________.

being repaired

We ____________________previous sales records.

broke

Which verb refers to people who are making positive career moves?

to be promoted

Y

You can see the details ___________ the computer screen.

on

-

____________ is the world-wide network shared by billions of users.

Internet

___________________ is a document, written message, or reminder that you send to people inside the company.

A memo

_______________ an interview with them on Monday.

I’m having

________ you finished writing that letter yet?

Have

______________ a party next Saturday. We’ve sent invitation.

We’re having

_____ students went to the student council meeting this month than last month.

A few more

____________, the more you pay for it.

The faster your Internet connection

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