function of the reception
Please note that the most important function of the reception if to meet & greet guests and help them with their luggage. Of course we should know how to behave with them. In order to form the best imagination, you have to make plan of your duly activity.
How to great them, what documents you should require from them. You should know how to check payment for the hotel service. You should keep in mind about your appearance. Because imagination that forms may influence greatly for the feather cooperation with your partner, guest, client. Let’s speculate about most important function of the reception check in the guests. How to arrange their outdoor activity and even negotiation, rent a car, recommend, restaurant, find the nearest post office, drugstore(chemist’s) book tickets to cinema theatre or somewhere else.
Our guest(customer) has to feel at home atmosphere and maximal service those are very important functions too
We must plan each step of our activity in hotel management, because it’s very important to react on each requirement and request of the guest (customer) As for the duties of hotel employer we should know our position duties. Sometimes we are not able to react right because of absent of our knowledge, experience or skills.
We must always keep in mind about some services at hotel such as dry cleaning, repairing of the shoe or clothes, laundry, order of the breakfast in the room, newsagents, hair salon, café, bars or restaurants, facilities for people with disabilities are in customers disposal. If you need to rent a car you will not have any problem with it?, in case of rental service of car’s in the hotel. Almost all top service hotels have above mentioned facilities.
If we describe small inn it’s impossible to find all these services there.
Discussing services in the hotel it’s very principle to mark some facilities and equipments that are also for guests comfort. Each hotel has bath in each room or shower or both of them, air conditioning, Internet access, cable TV, mini bar.
Imagine: how would You great the customer at the lobby?
What sort of information you should take, after the guest’s arrival?
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