- to lodge подавати - beneath - внизу

1. Introduction of the new words:

- to lodge подавати - beneath - внизу

- faulty product –неправильний товар - request - прохання

- convey - передавати - circumstance – обставина

- grievance - скарга -remain – залишатись

2. Read & translate the text:

Formal Letters - Formal letters are written to express an opinion or to lodge an official complaint if you have been the victim of bad customer service or have received faulty products.

Personal Letters - Personal letters include letters to convey feelings and emotions, letters of grievance, thank you letters or any other letter that addresses personal matters.

Formal letter writing is one of the most diffcult types of letter writing. When writing a formal letter, often you are addressing a person or organisation with whom you are not familiar and the quality of your content, including spelling and grammar will be strongly followed. In general formal letters will have one of the following purposes:

Addresses:

1) Your Address

Your address should be displayed in the top right-hand section of your letter. This will enable the person that you are writing to, to reply to your letter.

2) The Address of the person you are writing to

This address should be displayed beneath your address on the left-hand side of your letter, remember to include the name of the person that you are writing to. (If known)

Date:

This should be displayed on the right-hand side of the page on the line beneath your address and should be written in full format:

e.g. 1st January 2001

Salutation & Greeting:

1) Dear Sirs,

If you do not know the name of the person that you are writing to, use the greeting "Dear Sirs,". In some circumstances it is useful to find a name, especially if you are writing to make a request as this will show that you have done your homework and your letter is more likely to receive a response.

2) Dear Mr Jones,

If you know the name, use one of the following titles:

Mr - for a male

Mrs - for a married female

Miss - for an unmarried female

Ms - for a female whose status is unknown or would prefer to remain anonymous

Dr - for a person with the status of a doctor

This should be followed by the surname only (not the first name).

Concluding a Letter:

1) Yours faithfully,

If you do not know the name of the person, end the letter with "Yours faithfully,".

2) Yours sincerely,

If you know the name of the person, end the letter with "Yours sincerely,".

3) Your signature

Sign your name, then print it underneath the signature. If it is potentially unclear what your title would be then include this in brackets next to your printed name.

1. Say if these statements are true or false:

1. If you were bad served in a shop you write a formal letter.
2. You discuss personal matters in personal letters.
3. It’s not very difficult to write a formal letter.
4. Spelling & grammar must be strongly followed in formal letters.
5. You put your address in the top left-hand.
6. The Address of the person you are writing to should be above your own address.
7. Date is written in full format.
8. It’s very useful to find a name of the person you’re writing to.
9. Mrs is addressed to unmarried female.
10. Dr can be addressed to any person if you don’t know his name.
11. After titles we out the surname of the person, not his or first name.
12. We put “Yours sincerely ”if we have written the person’s name at the beginning of the letter.

2. Match two columns & complete word combinations:

1. to express a) особисті проблеми

2. to lodge b) відповідати на ваш лист

3. to convey c) відповідь

4. to address d) замовлення

5. to have e) невідомим

6. to reply f) офіційну скаргу

7. to include g) одну зі слідуючих причин

8. to receive h) ваше ім’я

9. to remain i) ім’я людини, якій ви пишете

10. to sign j) думку

11. to make k) почуття та емоції

3. Complete the following sentences:

1. You write formal letter to …or to … an official…

2. If you want to convey … & … you will write..

3. It is very difficult to write … because you must …

4. You write your address ….

5. If you know the … of the person you’re writing to you have to i… it.

6. You write date on … and in full…

7. When we don’t … the … of the person we write…

8. But it is useful to … a name of …

9. Mr is used for…

10. Ms is used for …

11. After titles we use … not the …

12. “Yours faithfully” ends the letter when…

13. When we know the… we end the letter with..

14. You put your name … your s…

4. Translate the following sentences:

1. Офіційні листи висловлюють думку або скаргу людини.

2. Ви можете обговорити особисті питання в особистих листах, чи не так?

3. Про свої емоції та почуття ви можете писати в особистих листах.

4. Граматика та правопис важливі для офіційного листа.

5. Ми пишемо адресу у правому кутку листа.

6. Ми пишемо «Dear Sirs» якщо не знаємо ім’я людини.

7. Після титулів ми пишемо прізвище людини, але не її ім’я.

8. Mr або Mrs ми використовуємо, коли звертаємось до жінки.

9. В кінці листа ми пишемо своє ім’я та підпис.

Дата добавления: 2015-11-04