Complete all seven sections. There are seventy marks in total.

Progress Test 3 (Units 7-9)

Complete all seven sections. There are seventy marks in total.

Section 1: Vocabulary

1 Replace the underlined words in sentences 1-10 with a synonym below. Write your answer next to the sentence.

concealing / providing / completing / demanding / hiring / overwhelming / firing / choosing / exploiting / entering

1 My job involves giving customer support to our users. _________________

2 Collecting data is one thing. Using it is another. _________________

3 The managing director is asking to speak to you. He sounds angry! _________________

4 The response to our offer has been too large to deal with! _________________

5 Hiding the truth isn’t quite the same as lying. _________________

6 They tried getting rid of him but the unions stepped in. _________________

7 Taking on new staff is a lengthy process. _________________

8 I’m just putting in the data on the candidates. _________________

9 Are they still selecting someone for the job? _________________

10 He’s just filling in the application form. _________________

Section 2: Language

2 Each sentence contains a mistake. Write it correctly.

11 If we reduce the numbers on the production line, it would be too dangerous.

______________________________________________________________

12 I’m sure we be able to come to an agreement.

______________________________________________________________

13 If I am you, I’d forget it!

______________________________________________________________

14 Shares fell sharp yesterday.

______________________________________________________________

15 There was a dramatically fall in profits.

______________________________________________________________

16 If you’ll look at this chart, you’ll see it’s changed.

______________________________________________________________

17 The man what greeted you at the door is the HR manager.

______________________________________________________________

18 One key problem which we face, is finding the right staff.

______________________________________________________________

19 My work, where is mainly in the UK, involves travelling to all sorts of retailers.

______________________________________________________________

Section 3: Reading

3 These subject headings are missing from a HR manager’s notes at an interview. Write them in.

– Appearance – Conflict

– Authority – Ambition

– Networking – Education

– Employment – Sociability

– Stress – Resourcefulness

Candidate: Roberta Drexler

(20)____________________

She’s got a degree and started an MBA – not very clear why she didn’t finish it.

(21)____________________

Has done a six-month placement – also done voluntary work.

(22)____________________

Good first impression – firm handshake and chatted in a relaxed manner talking easily about everyday matters.

(23) ___________________

Well-dressed. Formal blue suit. Hair slightly casual.

(24)___________________

Her answers indicated there may have been a problem with her boss on the placement. Obviously independent thinker – check references from placement.

(25)___________________

Asked about training and possibilities for promotion. Didn’t like it when she said she wanted my job in two years!

(26) _____________________

Seems friendly enough. Is a member of a sailing club. No indication of problems with other people though I’m still unsure on what happened with boss on work placement.

(27)__________________

Completed the test quite well and came up with good ideas. Thinks on her feet though admits she likes plenty of planning time normally and avoids the unexpected where possible.

(28)_________________

Has experience of conferences and trade fairs from work placement. Mentioned that she already know two people in the industry. Clearly able to make contacts.

(29)_________________

Says she finds it motivating and is able to work under pressure. She certainly seemed relaxed during the interview.

Section 4: Career Skills

4 Two people are talking on the telephone about a problem. Write in the missing words to complete the expressions in the dialogue for making and responding to suggestions and making small talk.

P: Hi Laura, it’s Peter.

L: Hi. (30)H_________ are you?

P: Oh not too bad. Bit busy.

L: (31)M______ too!. How can I help?

P: Well, I’ve got a bit of a problem. Another receptionist has left.

L: You’re (32)k______________! That’s the third in two weeks.

P: I don’t know what we’re doing wrong.

L: (33)W_________ don’t you ring the recruitment agency and check if there’s a problem?

P: I did but they just say it’s bad luck and they’ll send another.

L: (34)W___________ about asking the full-time receptionists what the problem might be?

P: Well she may be the problem. I think the temporary receptionists don’t like working with her.

L: (35)R___________?

P: Well, she’s rather direct. And she tells them what to do all the time.

L: (36)C___________ you try talking to her? It might be better to try and explain the problem.

P: Yes, you’re right. But I don’t want to lose her as well.

L: I’m (37)t______________ sorry but I (38)r__________ have to go. Someone’s waiting for me.

P: Yes, I won’t (39)k____________ you any longer. Thanks anyway.

L: Let me know how it goes. (40)B___________.

Section 5: Writing(41-48)

5 The connecting words and phrases below are missing from the email to Laura. Write them in the email.

However / due to / On the one hand / As a result of this / After / while / In addition to / Moreover

Dear Laura

(41)_____________________ having got the shortlist down to two, we interviewed Monika and Luca. Here’s what we thought:

(42)__________________________ Monika had more experience with people but on the other Luca seemed more natural at communicating. (43)__________________________, his whole appearance was more appropriate. (44)________________________, his lack of experience means that he would take longer to train than Monika. So (45)_________________ we liked Luca, we were concerned about how quickly he could learn the ‘hotel business’ side of things. (46)_________________________ we’d recommend Monika. Her knowledge of the industry is excellent (47)___________________ her years working for the Bellagio. (48)___________________ this we think she has real senior management potential. Perhaps we can provide her with some brief communication skills training?

Section 6: Listening

Track 4

6 You will hear six short dialogues. In each case summarise the information about the problem and the suggestion. Listen twice.

Listening 1

49 Problem: I’m working the same day ___________________________.

50 Suggestion: Tell your manager you need the day off _______________________.

Listening 2

51 Problem: Where to ________________________________________________.

52 Suggestion: Hold it __________________________________________because

__________________________________________________________________.

Listening 3

53 Problem: There’s been a ___________________________________________.

54 Suggestion: Send him______________________________________________.

Listening 4

55 Problem: The latest sales figures ____________________________________.

56 Suggestion: Call a meeting with _____________________________________ and make it clear ________________________________________________________.

Listening 5

57 Problem: The proposal is needed _______________________________________.

58 Suggestion: Get some more ____________________________________________.

Listening 6

59 Problem: There isn’t enough ___________________________________________.

60 Suggestion: Deal with the ______________________________________________.

Section 7: Speaking (61-70)

7 Give a short presentation to your teacher of the bar chart of Parmalat’s operating results on page 73 of your Coursebook.

Remember to:

– introduce the chart

– describe the trend for North and Central America

– describe the trend for Europe

– compare the results for North and Central America and Europe

– conclude the presentation

Your teacher will mark the presentation using this scorecard. The teacher circles 1 mark if a student includes the area and circles 2 marks for communicating it accurately and effectively. There is a maximum of ten marks.

The student:

- introduced the chart
- described the trend for North and Central America
- described the trend for Europe
- compared the results for North and Central America and Europe
- concluded the presentation

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