I was concered to receive your letter and have looked into the matter very closely. In the future we will try to develop our service and fix all your problems.

Letter 2

Dear Mr Brown

I was concered to receive your letter and have looked into the matter very closely. In the future we will try to develop our service and fix all your problems.

I am sure that all problems what happened are all because of post office. My managers now understood the problem and money will be returned to you and another plus a 20 per cent discount on your next order.

I hope you will accept my apologies for this terrible incident. We are already in the process of fixing it to avoid such matters in the future

Best wishes,

Customer Services Manager

Дата добавления: 2015-09-29