Nancy: Hi Cheryl! Are you ready to do some shopping with me?

Nancy: Hi Cheryl! Are you ready to do some shopping with me?
Cheryl: Hi, Nancy! Yes, sure. Where do you want to go?
Nancy: First of all, I want to take back these jeans and to get a refund for them. They don't fit me at all. Secondly, I need to take this phone to waranty repair. I bought it a month ago and it already doesn't work. Finally, I need to buy a present for my sister. It's her birthday next week. I guess, that's all.
Cheryl: Wow. We have a busy day. Oh, well. Let's do that. What did you say was first on your list? The jeans store? I think, it's right here, on the ground floor of the mall.
Nancy: Yes, that's the shop. Excuse me, where can I get the refund for these jeans? I bought them yesterday at your shop and when I came back home, I realized they don't actually fit me well.
Shop assistant: One moment, please. I'll call the chief manager. She is responsible for refunds. Here she is.
Chief manager: How can I help you, ladies?
Cheryl: My friend would like to get a refund for these jeans. She bought them at your store yesterday and then realized they didn't fit her.
Chief manager: I see. Do you have the receipt with you?
Nancy: Yes, I do. Here it is.
Chief manager: I will also need your ID, miss, to fill in the Return form.
Nancy: No problem. Here you go.
Chief manager: All right. You'll need to sign here and here. And wait a minute, please. I'll get the refund. Here you go.
Nancy: Thank you very much.
Cheryl: Ok. What's next?
Nancy: I need to visit the store of mobile phones on the second floor.
Cheryl: Ok. let's take an elevator there. Here it is. Let's ask them, if they can repair your phone.
Nancy: Excuse me, who can I speak to about the waranty repair procedure?
Shop assistant: This way, please. You may talk to our manager. He is at that corner stand.
Cheryl: Thank you.
Manager: Hello! How can I help you?
Nancy: Hello! I bought a mobile phone at your store a month ago and something is wrong with it now. I was wondering if it can be repaired as there is a one-year waranty for this phone.
Manager: Let's see. What brand is it?
Nancy: It's a Panasonic phone.
Manager: Do you have a waranty check with you?
Nancy: Yes, sure. Here it is.
Manager: We can offer a week's examination and then we can contact you and inform if it's fixed.
Nancy: That's fine. I can wait.
Manager: In that case I'll need your full name and contact information.
Nancy: My name is Nancy Blair. My home phone number is: 434-12-08. You can also write down my e-mail. It's: [e-mail]
Manager: Thank you. We'll contact you as soon as possible within a week.
Nancy: Thanks for your help. I'll be waiting.
Cheryl: Where do we go next?
Nancy: I need to go to the gift store on the fourth floor of this mall.
Cheryl: Ok. Here we are. Do you know exactly what you want to buy for your sister?
Nancy: I'm not sure yet. But I thought a fancy mug and a T-shirt with her favourite basketball team on it would be a good idea.
Cheryl: Sounds good. Let's see, if they have those items on sale.
Shop assistant: Good day! How can I help you, ladies?
Cheryl: Do you have any fancy mugs on sale and the T-shirts with Chicago Bulls on them?
Shop assistant: We have several fancy mugs for present but we don't have any T-shirts on sale now, sorry ladies.
Nancy: That's fine. I'll take a mug then. Can you wrap it in a festive paper?
Shop assistant: Yes, of course. Here you are. It's 15 dollars all together. Will you pay by credit card or by cash?
Nancy: I'll pay by cash. Thank you.
Cheryl: I'm sure, your sister will like this mug.
Nancy: I hope so.

Дата добавления: 2015-08-28