game of tennis with me tomorrow afternoon.

game of tennis with me tomorrow afternoon.

Mr. Wilkins: Well, that's very kind of you. Mr. Bennett, and I'd love to. but it' impossible, I'm afraid

12. Translate, write transcription of these words and learn them by heart.

1. telephone manners are very much the same

2. to be as brief as possible

3. identify yourself

4. you should terminate the call yourself

5. to read each figure separately

6. the same figures occur together

7. "advise duration and charge"

8. personal call

9. a fixed charge

10.transferred-charge call

11.emergency calls

12.to have much experience

13.to make a business call

14.long-distance calls are expensive

15.to make a first-time business call

16.a prospective client

17.to be quite stressful

18.to feel confident

19.to make notes in advance

20.to reach an agreement on the phone

21.to send a fax

22.to confirm the main points

23.to be misunderstood

24.to repeat any important information

25.to make sure you've got it right

26.to spell out

27.to sound interested, helpful and alert

28.to make an impression in business

29.to make money

30.the call is over

31.to call back

32.to cut off

33.to get through

34.to hold on

35.to look up in the directory

36.to pick up the receiver

37.to put through

38.caller

39.operator

40.to book a call

41.the line is busy

42.ambulance service

43.it is essential to make notes

44.regular customers

45.to give advice

46.to waste time

47.lo start the call

48.to have a bad connection

49.extention

50.to apologize

51.to interrupt

52.to leave a message

53.to speak up

54.the engaged tone

55.the dialing lone

56.to be available

57.to hang up the receiver

Дата добавления: 2015-08-27