The hair business

Every job requires some kind of knowledge, special skills and attributes. The job of hairstylist is no different. Hairstylists need math skills, communications skills, science and marketing. The adult continuing programs teaching the skills prefer to have newcomers who speak English as a second language. Hairstylists need to be in good physical health because they do some lifting and are often standing for long periods of time. They also need to be good listeners. They meet and talk to people from all walks of life. Many stylists have a clientele who follow them when they change location.

Common activities include:

shampoo and rinse hair

cut, trim, wave or style hair

apply bleach, tint, dye or rinses to colour, frost or streak hair

analyze hair and scalp conditions and recommend treatment

trim moustaches

Match each word to its definition.

1. ___ attributes

2. ___ knowledge

3. ___ science

4. ___ marketing

5. ___ trade

6. ___ equivalent

7. ___ shampoo

8. ___ rinse

9. ___ trim

10. ___ cut

11. ___ style

12. ___ bleach

13. ___ frost

14. ___ streak

15. ___ scalp

16. ___moustache

a) personal qualities and characteristics

b) the chemical removal of colour

c) to make hair shorter

d) equal in value

e) to colour the tips of hair

f) what a person knows

g) the process of selling or distributing a product or service

h) the hair growing on the upper lip

i) to wash the hair

j) to wash soap out of hair with clean water

k) a haircut that tidies an earlier haircut

l) arrange hair

m) colour the hair from the root to the tip but only some of the hair

n) the part of the head covered by hair

o) the study of chemistry, etc.

p) work that one does

What is customer service?

Customer service is any contact between a client or a potential client and an employee. With good customer service, the contact results in a positive experience.

Customers want good customer service or, better still, excellent service. They want an employee to listen to them politely with full attention. They want a quick response, but a thoughtful one. They do not want to be ignored or made to wait while the employee is speaking on the telephone. They want to be helped to reach their goal: looking better, feeling better, using the right skin and hair products. Customer service is part of all business and service delivery. For personal service professionals, every action they make impacts on the experience of the client!

Customer service tips

What to do and not to do when dealing with clients

Do

practise good listening skills

make a positive connection

be honest and helpful

always follow through on your promises

keep calm at all times

be courteous and polite

make customers feel important keep your conversations professional

Don’t

be overly friendly or familiar

talk about their or your personal issues

gossip

use inappropriate language

attack when being attacked

make promises you can’t fulfill

Spa

The term spa is associated with water treatment which is also known as balneotherapy. Spa towns or spa resorts (including hot springs resorts) typically offer various health treatments. The belief in the curative powers of mineral waters goes back to prehistoric times. Such practices have been popular worldwide, but are especially widespread in Europe and Japan. Day spas are also quite popular, and offer various personal care treatments.

Дата добавления: 2015-12-07