Listen to the tracks and do the tasks.

TELEPHONING

MAKING CALLS

Listen to the tracks and do the tasks.

Track 12. Listen to the phone call. Why does the speaker get angry?

Track 13. Listen to a better version of the same phone call and complete the following:

_____________, accounts____________. Marius Pot __________.

Track 14. Listen to another phone call. Why does the caller sound so unprofessional?

Track 15. Again, listen to a better version of the same phone call and complete the following:

__________ __________ Ramon Berenguer ________ Genex Pharmaceuticals.

__________ ___________ __________ __________ Catherine Mellor, _________?

__________ ____________ an invoice.

Track 17. Listen to six voicemail messages. Take notes.

Which message is about

A an order?

B some figures?

C a meeting?

D a deadline?

E a report?

F a reminder?

Track 17. Listen again and answer the questions.

Message 1. How many times did Cheryl phone yesterday?

Message 2. What’s the good news about Phase One?

Message 3. What did Zoltan include in his report?

Message 4. When was the delivery?

Message 5. How late is the estimate?

Message 6. What do you think is happening at 3.00 tomorrow?

Track 19. Listen to the phone call and answer the questions.

1. Whose answerphone are we listening to?

2. What does the caller want?

3. Put the recorded message into the right order. The first and last parts are in the right place.

___ Hello. This is Patterson Meats,

___ but if you’d like to leave

___ for calling. I’m afraid

___ a fax, please do so

___ your call right now,

___ after the tone, and I’ll get back

___ Sylvia Wright’s office. Thank you

___ I’m not able to take

___ a message or send

___ to you as soon as I can.

Track 20. Listen to the phone call and answer the questions.

1. Who didn’t come to the meeting?

a. Bill Andrews

b. Stephanie Hughes

c. Jonathan Powell

d. Melanie Burns

2. Who does Tim already know?

a. Bill Andrews

b. Stephanie Hughes

c. Jonathan Powell

d. Melanie Burns

3. What didn’t the visitors from the UK see?

a. the processing plant

b. the factory

c. the packing department

d. the freezer units

e. a presentation

4. Tim was interrupted during the phone call. Complete what he said to Sylvia.

Sorry, ________. I just ______________________. Where___________________.

5. What were the British visitors worried about?

6. Would the product they came to see be popular in your country? Would you try it?

THE LAST TASK. See the website!

Дата добавления: 2015-11-05