I was extremely concerned to receive your letter of complaint and have looked into the matter very closely. I fully share your displeasure and dissatisfaction with the Gerber product you received. I

Dear Mr Drago

I was extremely concerned to receive your letter of complaint and have looked into the matter very closely. I fully share your displeasure and dissatisfaction with the Gerber product you received. I hope you will accept my sincerest apologies on behalf of Yahoola.I have discussed this matter with the individuals concerned. While this is no excuse, our employee who greeted you so discourteously had been working for only 3 days then and the day that you offered your product was one of the most complicated days that we have ever had, because of the absence of electricity for the whole day in our company. I would like to assure you that we take customer care very seriously and ensure that our staff is fully trained.

We regularly receive disabled customers and do our best to assist them, you can be sure. However, in order to be absolutely certain of avoiding any future difficulty at the store I have enclosed my personal details at our web-site. You are always welcome to ring me if you are going to visit our store and I can assure you that there will be always someone available for you in our Gerber Fiskars Company.

I hope you will accept as a token of our goodwill the enclosed voucher for any product that you will choose in our store till 23 of February. Once again, I hope you will accept my most sincere apologies for this unfortunate incident that will never happen again.

I look forward to meeting you in person the next time you visit us.

Дата добавления: 2015-11-04