n Greeting passengers /Seat allocation

n Greeting passengers

n Seat allocation

n Stowage of baggage

n INFO

n Welcome drinks (“C”)

n Newspapers

n INFO

n INFO

n Take-off preparation

n INFO

n Meal service

n INFO

n Immigration cards

n Duty-free sale

n INFO

n Landing preparation

n INFO

n Saying good-bye

n Greeting passengers /Seat allocation

n Good morning!

n Welcome aboard! WELCOME ON BOARD!

n May I see your boarding card?

n Your seat number is 15 C.

n Could you proceed to the next compartment, please?

n You have an aisle seat, on your right.

n Good afternoon!

n Could you show me your boarding pass, please?

n Your seat number is 31 A. Please, proceed to the third compartment. You have a window seat on your right.

n Stowage of baggage

“Yes”

n Let me help you with your luggage, Sir/Madam.

n You can place your luggage in the overhead bin/locker/compartment.

n You can put your bag under the seat in front of you.

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“No”

n Sorry, there is no place in the cabin. We will stow it in the baggage compartment/ behind the last row of the seats.

n I am sorry but you cannot leave your luggage here. It is blocking the aisle / emergency exit.

n Welcome drinks (“C”)

n Would you like a glass of champagne, orange juice, or mineral water?

n Please, your mineral water.

n You are welcome.

n Have a nice flight/Enjoy your flight.

n Newspapers

n Can I offer you newspapers and magazines? We have “MK”, “Vedomosti” “Forbes” in Russian, “Moscow times ” in English and “Moskauer zeitung” in German.

n Would you like anything to read?

n Unfortunately, the choice of newspapers is limited today. I can offer you Moscow Times.

n And you, madam?

n Enjoy the time and have a very nice flight.

n Take-off preparation

Please, Will you, please Could you May I ask you to

fasten your seat belt. pull your seat belt tightly. put the seatback upright. stow your tray-table (footrest). put down the armrest of your seat. open your window shade. switch off your telephone (laptop). switch off your player take off your headphones SORRY You are not allowed to use your video camera during the flight. May I take away your glass for take off (landing)?

n In-flight service

n Can I offer you pillows and blankets?

n Let me offer you a travel kit.

n Here are your headphones.

n Here is a present for you from our company.

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n Mrs. Johnson, I can offer you the catalogue with DVD programs and after the meal service you can watch any video film of your choice.

n There is a choice of musicals, dramas, comedies, films for children, cartoons in the catalogue.

n You can find brief information about the types of films in the catalogue.

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n The personal entertainment/video screen is in the right (left) armrest of your seat. Can I help you to adjust it?

n If you have any problem with the sound or the picture, do not hesitate to call for me.

n Sorry, this film is out/ is damaged. May I ask you to choose another one?

n Sorry to disturb you. But our plane is descending and I have to ask you to switch off the player.

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n Let me help you with your pushchair. I’ll put it in the cargo compartment and will return it on arrival.

n I can fix a baby-cot / bassinet/ sky cot after take off.

n Please, do not fasten your child with your seat belt.

n Here is a safety belt for your child. Let me help you fasten you child.

n We have a special safety belt for your baby. Let me show you how to use it.

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n When would you like me to bring a meal for your baby?

n Would you like me to warm up the milk?

n Have you ordered a children meal?

n When would you like to be served with a meal?

n Would you like a pillow (a blanket)?

n Please, this is the present for your child from our airlines.

n The rear lavatory is equipped with a baby /diaper–changing/ table

n Meal service

n Sorry to disturb you, we are serving dinner.

n I can offer you orange, tomato and apple juices, sprite, pepsi and still mineral water.

n Which one do you prefer? / Which one would you like?

n Would you like it with some ice or lemon?

n And you?

n Excuse me / Pardon?

n Sorry, we serve only soft drinks.

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n For the main course I can offer you chicken fillet with rice and be e fsteak with potatoes.

n Which do you prefer? / Which would you like?

n Here you are / Here is chicken with rice. Enjoy your meal.

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n Would you like tea or coffee?

n Would you like tea with milk or lemon?

n Black or white?

n Here is coffee with milk.

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n What is your surname?

n (kosher meal) Could you, tear the plastic and hand me the cassette foil. / Please, open the box and give me your main course. I will warm it up for you.

n Here is your tray. Enjoy your meal.

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n I am sorry but your name is not on the list.

n A special meal has to be order ed when reserving your ticket.

n It should be confirm ed 24 hours before the departure.

n Can I offer you anything else?

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n Would you like to breakfast, Mrs. Johnson?

n For aperitif I can offer you Scotch whisky “Red Label”, Russian vodka “Flagman”, French cognac “Hennessey, red and white wine, orange, tomato or apple juices, sprite, pepsi and mineral water.

n Which one do you prefer?

n Would you like mineral water with lemon or ice?

n Please, mineral water with lemon and ice.

n Would you like to try this wine?

n Do you like it?

n Would you like a slice of lemon or some ice?

n Please, your wine and salted nuts.

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n Can I offer you hot rolls with poppy seeds or sesame, black or bran bread and a choice of sauces: ketchup, mustard or mayonnaise?

n Here are fish and meat snacks.

n For the main course/ hot dish I have chicken ragout with pasta and broccoli, pork neck with mixed vegetables, and grilled spiced trout with potatoes and French beans.

n Which do you prefer?

n Enjoy your meal.

n Would you like anything else?

n I can offer you red and white wine.

n Which one do you prefer?

n The name of this red wine is «Merlot», semi-dry, France.
The vintage is 2003.

n Would you like to try this wine?

n Would you like me to fill your wine glass?

n I can recommend you red wine for chicken ragout.

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n Did you enjoy your dinner?

n May I take away your tray?

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n Help yourself to some fruits.

n Can I offer you some cakes? We have éclair, tartlet te with fruits and a flaky cake.

n Which one would you like?

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n Would you care for some tea or coffee?

n Black or white?

n Here is white coffee.

n Would you like coffee with cognac or liqueur?

n We have tea in assortment:

n English breakfast tea with bergamot, a choice of fruit tea and green tea with or without jasmine.

n Would you like it with some milk, honey or lemon?

n Would you like some cognac or liqueur?

n Immigration cards

n Here is an immigration form / card.

n If you are not a citizen of Israel, you should fill in an immigration form.

n The form must be completed in English, in printed capital letters.

n The reverse side of the form must not be completed.

n Corrections are not allowed.

n I will get you another form.

n Please, keep it with your documents to present to the authorities at the airport.

n Do you need my help?

n Please, let me see your passport.

n Unfortunately, we have no more forms.

n You can fill it in at the airport.

n Duty-free sale

n Can I offer you to purchase duty free goods: perfume for men and women, chocolates, spirits and toys for children.

n Which do you prefer?

n Can I help you to make a choice?

n Please, the selection of goods. Prices and the brief description of each item are shown in it.

n Thank you for purchase.

n Duty free goods are available after the meal service.

n We serve perfume for men and women, jewelry, make up and spirits.

n The selection of goods is in your seat pocket.

n Sorry, we cannot accept credit cards, cash only.

n What currency do you prefer?

n Do you have any smaller banknotes? / Could you break this note?

n Unfortunately, I have no change at the moment.

n I will get back to you in a while.

n Here is your change.

n I am sorry for keeping you waiting.

n Excuse me, but you owe me 3 more dollars.

n Unfortunately, this item is already sold.

n Unfortunately, to avoid damaging packing, I cannot demonstrate you this item.

n Sorry, we have no testers.

n Landing preparation

n Let me help you to open the window shade.

n I am sorry, our aircraft is descending. May I take the DVD-player?

n I’m sorry to disturb you. Our plane is descending. Could you fasten your seatbelt and put the seatback upright?

n Please, return to your seat, the plane is still taxing.

n Please, stay in the cabin. We are waiting for another bus.

n Saying good-bye

n Good bye. Thank you for flying with us.

n Good bye. Have a nice stay in Moscow.

n First aid

n How are you feeling? / What is troubling you?

n Do you have any medications with you?

n What medications do you usually take?

n Are you allergic to any medicine? / Do you have allergy to any medicine?

n I’m going to give you aspirin and air disease/ air sickness medicine. You will be OK. Did it help you?

n If you feel worse, please, call for me.

n Cabin Crew duties

n I am the crew.

n Are you the ground manager?

n May I see your ID, please?

n Here are cargo and mail documents.

n Sign here, please.

n How many passengers are expected in classes?

n I need a cargo manifest (loading chart, passenger list, load sheet, copy of the document).

n You need to address our representative on this matter.

n How can I get down to the cargo compartment? Could you open the door?

n How many pieces of cargo (baggage) are going to be loaded?

n Where are the documents for the loaded cargo?

n Сan you make corrections in the documents according to the real situation?

n Please, don't start loading without me.

n Please, put this piece of baggage (cargo) aside.

n It has a damaged packing (its tag is missing).

n The quantity of the loaded cargo does not correspond to the figures in the documents.

n Please, don't forget to fix the net.

n How many passenger meals have you loaded?

n I will check if the seal is (not) intact.

n Where are the fruits? (Bread rolls, hot meals for the economy class)

n I would like to make an additional order of drinking water (Plastic glasses, food ice, napkins).

n Some goods are missing in this container (half-cart, full cart).

n Cabin Crew duties

n Please, clean the ashtray.

n Could you change the headrest covers (where necessary)?

Ashtray

Headrest cover

Pillow

Blanket

Seat cushion

Window shade

Armrest

Seatback

n Please, clean the lavatory.

n (compartment, galley, entrance area)

n Please, wipe the mirror (table, sink).

n Please, insert a new plastic bag into the waste bin.

n The toilet flush is out of order.

n The bowl is clogged.

Sink

Waste bin

Toilet flush

Bowl

n Passengers` behaviour

n Excuse me, could you speak a little quieter.

n Passengers seating next to you are having a rest.

n Your actions may provoke us to call the police on arrival at the airport.

n This is non-smoking flight.

n You have been told not to smoke by the cabin crew and the “No Smoking” sign is on.

n If you smoke or attempt to smoke again the Captain will request the police/ local authority to meet this aircraft on arrival and your conduct will be reported to them for possible prosecution.

n The penalty on conviction in (Country) is a fine not exceeding (Amount).

n You must comply with the crew`s instructions.

n Passengers` problems

n I've asked three times for a glass of water. How much longer do I have to wait?

n My meal was stone cold!

n I think the man sitting next to me has had too much to drink. He keeps bothering me.

n Can't you do something to keep those children quiet.

n Is there anything you can do about that screaming child. It hasn't stopped yelling since we took off.

n The toilets are in a disgusting state.

n I'm sitting in a no-smoking section and the man in front is smoking.

n Iasked for a no-smoking seat but there were none left.I can hardly breathe with the smoke everywhere.

n I don't think much of your duty-free goods. You've got nothing that I want.

n The service on this plane is terrible! I'll certainly never fly with you again.

Дата добавления: 2015-11-04