Taking responsibility for the business performance of the 3 restaurants
Analyzing and planning restaurant sales levels and profitability
Organizing marketing activities, such as promotional events and discount schemes
Preparing reports at the end of the shift/week, including staff control, food control and sales
Setting budgets and agreeing them with senior management
Planning and coordinating menus
Coordinating the entire operation of the restaurant during scheduled shifts
Managing staff and providing them with feedback
Responding to customer complaints
Meeting and greeting customers
Advising customers on menu and choice of dishes and beverages
Recruiting, training and motivating staff (including cooks)
Maintaining high standards of quality control, hygiene, and health and safety
Checking stock levels and ordering supplies
Preparing cash drawers and providing petty cash as required
Re-branding and decoration of the restaurants
Creating new menus (implementing new dishes, design of printed menus)
Own projects in this period:
1. Founded a magazine about Koh Chang (printed edition). Executing duties as a chief editor, editor, copywriter, designer, manager of the team. Preparing layouts, selling advertising, promotion of the magazine).
2. Creating and managing website about Koh Chang Island and groups in social networks.
3. Founded a Map of Koh Chang in Russian Language (making design, organizing printing, distribution and promotion, selling advertising).
12.2011 – 05.2013 / «Brave Lion» sports bar, restaurant and hotel / Thailand, Pattaya
(Part-time and full-time job during this period, depending on high and low tourist season)
Administrator of the restaurant, Hostess
Working with customers (complaints, advise on orders, etc)
Helping Russian customers to communicate with staff in English
Working with hotel booking systems
Administrating group in social networks
Advertising and promotion in Internet
Design of brochures, advertising materials, menu, business cards
Creating new bar menu
Working as a barman, educating staff in the bar
Supervising work of the staff
Organizing point of sales of excursions, making sales
Concluding agreements with tour agencies
08-11. 2012 / «Sofa Bar» family restaurant / Thailand, Pattaya
Individual tour guide around Thailand and Cambodia
Providing assistance, information and cultural, historical and contemporary heritage interpretation to individual clients Guide memorable walking tours for individuals and small groups
Provide a positive visit experience to all guests
Providing general and specific advice about different travel destinations
Drawing up complicated travel itineraries and ensuring that all the needs of the customers are met
Making arrangements for transport, accommodation and activities
Advising the customer about travel issues including required documentation and financial matter
Providing visa support to the customers
08.2011 – 11.2011 / «Credit Bank of Moscow» / Russia, Moscow
Executive Secretary
Maintaining and organizing corporate financial reports
Managing various logistical issues pertaining to meeting schedules of the company president
Providing professional access and schedule control to the company President in order to maximize time and efficiency
Organizing and scheduling President's business as well as personal trips within Russia and abroad
Transcribing and keeping minutes of various meetings and ensuring its acceptance by all parties involved
Maintaining a detailed contact database
Providing receptionist services
Scheduling and booking of conference facilities
Supporting office operations environment and providing administrative services
Organizing various functions in order to facilitate meetings among the senior management teams and other VIPs including heads of major corporations and government officials.
Assisting in transferring to an affiliated holding company Gas Complete Service, creating and introducing a formal scheduling system
Devising and implementing onboarding processes and procedures
Organizing the complete workplace environment including selecting and purchasing furniture, office equipment, preparing relevant documentation for the General Manager and his senior staff
