City and Guilds Level 2 Certificate in Retail Travel
Unit 207 Retail Travel Services
Task C and D
Name: Date:
Assessor: Lisa Russell
Internal Verifier: Diane Payne
FOR EACH SCENARIO YOU MUST KEEP COPIES OF BROCHURE PAGES AND WEB PAGES/SCREEN SHOTS TO PRESENT WITH THIS PACK
TASK C
CUSTOMER
SCENARIO A – CRUISE HOLIDAY
A couple in their 50s would like to book a cruise. They have never been on a cruise before but friends have recommended that they start with a cruise in the Mediterranean or Caribbean. They would like a cruise lasting no longer than TWO weeks.
They have requested a double bed if possible, but are unfamiliar with the type of accommodation available on a cruise and need advice. They are available to travel any time between April and July and would like to depart from a local airport (ie in the London area)
Using a range of package cruise brochures, select a suitable cruise for the customer and justify the reasons for your choice of destination, ship and accommodation offered. Prepare a costing for the customer.
Include details of sources of information, eg brochures, holiday guides and websites used. Where appropriate, include evidence of the cruise ship, itinerary and accommodation type selected. Any fly-cruise selected from a brochure would be considered a package cruise.
NAME OF CRUISE OPERATOR: Thompson | ||||
NAME OF SHIP: Thompson Dream | ||||
CABIN TYPE INCLUDING FACILITIES: Outside Plus Cabin 1) Two single beds convertible to a queen-size bed. 2) Three or four-berth cabins have additional upper berth which fold away. 3) Picture window. 4) En suite bathroom with bath, shower and WC. 5) Between 15 and 16 m2. | ||||
Departure Date | Departure Airport | Outbound Flight Time | Arrival Airport | Arrival Flight Time |
08 Jun 2013 | LGW | 08:25 | PMI | 11:30 |
Return Date | Departure Airport | Outbound Flight Time | Arrival Airport | Arrival Flight Time |
18 Jun 2013 | PMI | 10:50 | LGW | 13:55 |
COSTING GRID FOR TASK C
Item – ie Basic Cost/Flight Supplement | Per Person | Per night | Total |
Deck 6 Outside Plus Cabin | £168
| X2 adults | £336
|
7 nights Cruise
|
£1089 | X2 adults |
£2178
|
Supplement
|
£20 | X2 adults |
£40
|
Hotel Lubbay Galatzo
| £38 | X3 nights X2 adults | £228
|
| £ |
| £
|
| £ |
| £ |
| £ |
| £ |
Sub total cost
| £ |
| £ |
Ancillary services
| £ |
|
£ |
|
|
|
|
Total
| £ |
| £2782 |
PASS - You should JUSTIFY the reasons for your choice of destination, ship and accommodation offered |
MERIT – Explain the facilities of the ship and how these link with the customer |
DISTINCTION – You will need to inform the final choice of cruise based on the comparisons you have selected |
TASK D
SELECT ONE OF THE FOLLOWING SCENARIOS ONLY!
Scenario A
Prepare a booking for a two week self-catering package holiday at the end of July for the McMinn family; the father, Ted, mother Sue, one child Sarah aged five years and one infant Amy aged one year. The parents are looking for an ‘ easy’ holiday with a young family. They do not want a flight longer than four hours. They need local supermarkets and a safe beach or swimming pool nearby. They would prefer 3star (or equivalent) self-catering accommodations with at least two separate bedrooms.
Scenario B
Prepare a booking for a one week half-board skiing holiday at the end of February for the McDonald family; the father John, mother Amy, one child Thomas aged eight years and one infant Jessica aged 18 months. The parents are looking for a resort suitable for beginners with an English speaking ski school They need day time flights from Manchester, and do not want a transfer longer than two hours. As this is their first skiing holiday, they will need to hire necessary equipment.
WHAT YOU NEED TO DO…..
Identify and select a package holiday to match the customer needs and explain why this holiday is ideal for your customers.
Produce a costing for the holiday included:
· Insurance
· Two additional supplements or reductions
· Three additional products
Complete a booking form for the holiday using the blank ‘ book authorisation form’ provided
The customer has requested airport accommodation for the night prior to departure of their package holiday. Identify advantages and disadvantages of this additional product for the family.
NAME OF TOUR OPERATOR WEBSITE ADDRESS | ||||
ACCOMMODATION NAME TOUR OPERATOR STAR RATING | ||||
ROOM TYPE INCLUDING FACILITIES IN THE ROOM AND BOARD ARRANGEMENTS | ||||
FACILITIES AVAILABLE AT THE HOTEL TO SUIT THE CUSTOMERS REQUIREMENTS | ||||
Departure Date | Departure Airport | Outbound Flight Time | Arrival Airport | Arrival Flight Time |
Return Date | Departure Airport | Outbound Flight Time | Arrival Airport | Arrival Flight Time |
Name of Insurance company | |
Additional Product 1 | |
Additional Product 2 | |
Additional Product 3 | |
Overnight Hotel |
HOLIDAY COSTING GRID FOR TASK D
Item | Per Person | Per night | Total |
| £
|
| £
|
|
£ |
|
£
|
|
£ |
|
£
|
| £ |
| £ |
| £ |
| £ |
Supplement/Reduction
| £ |
| £
|
Supplement/Reduction
| £ |
| £ |
Sub total cost
| £ |
| £ |
Additional Product 1
| £ |
|
£ |
Additional Product 2
| £ |
| £ |
Additional Product 3
| £ |
| £ |
Total
| £ | £ |
£ |
DISTINCTION ONLY COMPARISONHOLIDAY COSTING GRID FOR TASK D
Item | Per Person | Per night | Total |
| £
|
| £
|
|
£ |
|
£
|
|
£ |
|
£
|
| £ |
| £ |
| £ |
| £ |
Supplement/Reduction
| £ |
| £
|
Supplement/Reduction
| £ |
| £ |
Sub total cost
| £ |
| £ |
Additional Product 1
| £ |
|
£ |
Additional Product 2
| £ |
| £ |
Additional Product 3
| £ |
| £ |
Total
| £ | £ |
£ |
MERIT – Clearly explain why additional products have been selected to enhance the basic holiday identified |
DISTINCTION – You will need to inform the final choice of holiday packages based on the comparison |
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