4. Types of telephone connectors. Match the words with their definitions.

4. Types of telephone connectors. Match the words with their definitions.

1. public telephone/ payphone		One of the number of phones on the same line, in a home or office
2. mobile phone, mobile(BrE)/ cellphone, cellular(AmE)		An extension not connected by a wire, so you can use it around the house or in the garden
3. pager		A mobile phone with access to the Internet
4. cordless phone/ cordless		A phone you can take with you and everywhere
5. WAP phone (Wireless Application Protocol)		A camera attached to a computer and phone line, so two people talking on the phone can see each other
6. extnsion		Phone in a public place operated with money, a credit card or a phone card
7. videophone		Allows you to receive written messages
8. webcam		A special phone with a screen so you can see the other person

5. Telephone Numbers. Read the information. Do the proposed tasks.

When saying numbers, use rising intonation for each group, except for the last group, when you should use a falling tone. This shows you have reached the end of the number.

access code	country code	area code	number
Double oh (BrE) Zero zero (AmE)	double four	one seven four six	eight four five nine two one

Look at other ways of saying and writing telephone numbers.

	six four four five nine	six double four nine
	oh one seven three one (UK)	zero one seven three one (USA)

Task. Practise writing and pronouncing these numbers:

6. Spelling names.

If you want to spell a name, you can say, for example, 'A for Alpha', 'B as in Bravo', etc. You may also need these expressions:

capital A	small a
new word/line	slash (/)
hyphen /desh(-)	all one word
at (@)	dot (.)

The Most Common Words Used When Spelling Names on the Phone:

A –APPLE B-BEN C-CHARLY D- DONALD E-ENGLAND F- FREDDY G-GEORGE

H- HARRY I-INDIA J-JANE K-KATE L-LONDON M- MOTHER N-NICHOLAS

Q-QUEEN R- ROGER S- SUGAR T-TOMMY U-UNCLE O- ORANGE P-PETER

V- VICTOR W-WARM X-X-RAY Y-YELLOW Z- ZEBRA

Task. Write the names of your group-mates. Spell them using information above.

7. Read and translate the telephone conversational patterns. Pay attention to the underlined expressions.

1. A: Hello! B: May I speak to Mr Stock, please? A: Speaking. B: Good morning, Mr Stock. This is Surikov calling. A: Good morning, Mr Surikov. 2. A: Hello. B: Could I speak to Mr Ivanov? A: Who's calling, please? B: This is Brown from the Foreign Office. A: Thank you. I'm putting you through. C: Ivanov speaking. 3. A: Five-seven-three; one-nine-oh-four. B:Good evening. Can I speak to Mr Jones, please? A: Sorry. Mr Jones is on the other line. Will you wait, please? B: All right. A: Sorry to have kept you waiting. I'm putting Mr Jones on the line. B: Thank you. 4. A: Hello. B: Hello. David Black speaking. May I have a word with Mr Ivanov? A: I'll see if he is in. (A minute later.) I'm afraid Mr Ivanov is out at the moment. B: Could you take a message? A: Yes, of course. 5 A: Hello. May I speak to Mr Roberts? B: Sorry, sir, Mr Roberts is not available. Is there any message? A: No, thank you. I'll call back later. B: Right. Good-bye.

6. A: Hello. May I speak with Mr Black for a minute? B: Hold the line, please. A: Thank you. B: Sorry. There is no reply at his number. 7. A: Foreign Office. Good afternoon. Can I help you? B: Good afternoon. I'd like to speak to Mr Tate. A: What extension, please? B:I think it's twenty three. A: Thank you. (After a moment.) You are through. 8. A: Good morning. May I speak to Mr Parsons? B: Mr Who? A: Parsons: P-a-r-s-o-n-s. B: Oh, I see. Mr Parsons. I thought at first you said Marshall Could you give me your ame, please? A: Yes, Stogov. S - for sugar, T - for Tommy, O - for orange, G - for George, Q - for range, V - for Victor. Thank you, Mr Stogov. Trying to connect you. 9. A: Three-four-five; eight-double seven-nine. B: Can I speak to Mr Scott? A: I'm afraid you’ve got the wrong number. B: Oh, sorry to have troubled you. A: That's all right. 10. A: Hello. I'd like to talk to Mr Smith. B: I'm afraid you have the wrong number. What number were you calling? A: I was calling 340-1907. B: This is 340-1907. But there is no one by the name of Smith here. This is a private residence. A: I'm sorry to have bothered you. B: That's quite all right.

Task A. Complete the dialogues.

1. A: May I speak with Mr. Bell?

B:………………………………..

A: Could I leave a message for him?

B:…………………………………..

2. A: Is this 347-5166?

B:………………………………..

A: This is Buchnev from The USA Embassy.

B:………………………………………..

3. A: Sorry. Mr Foot is on the other line. Will you hold on, please?

B: …………………………………………….

4. A:……………………………………..

B: I’ll call back later.

5. A: Sorry to have kept you waiting. Now I'm putting you through.

B: …………………………..

6. A: Is there any message?

B:………………………………..

7. A:……………………………….

B: Hold on, please, I'll see if he is in.

8.A: I'm sorry. I didn't catch your name. Will you spell it, please.

B:...............................................

9.A: You've got the wrong number.

B:………………………………….

A: That's all right.

10. A: I want to place a call at Lviv.

B:...........................................

A: 274-20-18.

B: Is it a credit card call?

A:.............................

Task B. Situations. Your business partner is calling you. Make up a conversation:

1. запитайте англійською, яку компанію іін представляє;

2. вибачтесь, скажіть, що ви зайняті і попросіть його подзвонити вам пізніше;

3. запитайте, з якого міста він вам телефонує, який його телефонний номер і код міста;

4. скажіть, що зателефонуєте йому через 2 години.

8. Fill the gaps with the phrases from the list, which fit best in the following sentences:

be over call back cut off

get through hang up give up put through

look up pick up hang on

1. The phone's ringing, Why don't you........................... the reciever?

2. I'm afraid she isn't available at the moment. Can you..................later?

3. Can you.....................their number in the directory, please?

4. I'm afraid she's with a client, shall I...................you............................. to her secretary?

5. Hello? Are you still there? I think we were............... for a moment

6. Mr Green never seems to be in his office. I've been trying to.................. to him all morning.

7. Could you........................ for a moment? I’ll just find out for you.

8. If the telephonist says ‘Thank you so much for calling’ and plays me that awful electronic music again, I'll............................

9. If you get a wrong number, it's polite to say ‘I'm sorry, I've dialed the wrong number’ before you..

10. If an American telephonist asks 'Are you through?' she wants to know if your call……………..

9. Substitute the phrases from the previous box for the following ones.

Be finished		Reach
Connect with		Return the call
Find		Stop trying
Lift		Wait
Disconnect		Replace the reciever

10. Fill the gaps with suitable words from the list.

area code off the hook

dialing personal call

engaged transferred charge call

ringing

1. To make a call: first listen for the.................. tone and dial the number.

2. With any luck, you'll hear a tone telling you that the number is.......................

3. If the other phone is being used you'll hear the............................ tone.

4. To make an international call: first dial the international code, then the country code, then the............................ and finally the number you require.

5. If you want the other person to pay for the call you can make a........................

6. If you want to talk to a particular person you can make a......................................

7. If you don't want to. be interrupted, you can leave the phone........................................

Booking and arrangements

Task 1.

Call	Name of travel agency	Destination	Alternatives

Task 2. True/False

1. This is the first time Mike Wilkings has rung the travel agent asking for information.

2. The travel agent has been to the places they are discussing.

3. Hotel San Lorenzo is in the city center.

4. Helga Langendorf will be in Hong Kong for work.

5. The price of the flights on the two airlines is very different.

6. The travel agent will make the bookings immediately.

Task 3. Complete the sentences with words from the list below. Use each word once only.

Scheduled Kept

book double

convinient hearing

airlines arrangements

Apartment check-in

departure facilities

1.Would you like a single or a ………………….. room?

2.The............................... time of flight JAL314 is 14.50.

3.Several- ………………. fly the same route, so-it's mainly a question of choosing the most ………………time.

4.If you go on a............................. flight, you're likely to pay more but it's often more convenient.

5.Don't forget:.............................. time is an hour before take-off.

6.They've decided to stay in an.......................... rather than a hotel.

7.Sorry to have............................. you waiting.

8.The conference............................. in the hotel are excellent.

9.All the.............................. have been made. You'll be ……………….from us soon.

10. I'd like to........................... a suite with a balcony for two nights.

Task 4. Choose the best responses.

1. Do you want to book a scheduled flight? a Yes, the schedules are best. b Yes, it will be more convenient, c Yes, I like the airports.

2. What's the availability on the flight? a The flight is fully booked. b The flight is not available, c The flight will depart when the seats are available.

3. Can you send me an email as confirmation of the booking? a Yes, of course. b Please book by email, c I'll check the booking online

4. Can I book three single rooms for our group tonight? a I'm sorry. You'll have to find another hotel. b I'm sorry. We don't handle package tours for groups, c I'm sorry. We're fully booked.

5. Is service included in the hotel rate? a Yes, you don't need to leave any tips, b Yes, your car will be serviced, c Yes, you will be served breakfast in your room.

6. Please book me on a flight at about 18.00. a Would you like a return ticket? b Will the 18.30 flight be OK? c What time does it arrive?

Task 5. What to say - what to expect. Read these useful sentences and make sure you understand them. Use a dictionary to help you if necessary

Hotel reservations

Person calling Could you tell me the price of a single room, please? I'd like to book a double room for three nights, please. Have you got any rooms available? Are conference facilities available at the hotel? How far is the hotel from the airport? I'd like a quiet room with a balcony overlooking the sea. I've got a room booked for tomorrow. I won't be arriving until about 11.30 p.m. You will keep the room for me, won't you? I'm afraid I've got to change my booking. Something urgent has happened and I've had to change my plans.

Person called A single room with shower or bath is $150, with breakfast included. Would you prefer a shower or a bath? All rooms are fully equipped with satellite TV, air-conditioning and Internet connection. I'm afraid we're fully booked. We haven't any double rooms left, but I can offer you a suite. Could you send an email to confirm your booking? Shall I send you the information pack about our conference facilities?

Travel arrangements - air

Person calling I'd like to book a seat on flight AZ514 from Paris to Frankfurt on 15 June. How long is the flight from Berlin to Istanbul? Is there a direct flight from San Francisco to Japan? Is there a connecting flight from Detroit to Miami? How far is the airport from the city centre? How long will the stopover in Bahrain be? How much would it cost to take a taxi from the airport to the hotel?

Person called I'm sorry there are no seats left on that flight. Would you like a seat by the window or an aisle seat? Would you like a business class or economy class seat? There are five scheduled flights a day between Stockholm and Brussels. Take a bus from the airport to the city centre. I'm afraid there's no availability on the flight you wanted.

Travel arrangements - rail

Person calling I'd like a return ticket from Geneva to Milan. I'd like to take the overnight sleeper from Avignon to Paris. I'm travelling on Eurostar, so I'll be in Brussels in plenty of time for the meeting.

Person called Would you like to travel first class or standard class? Would you like to be in a mobile-free carriage? Would you like to book a table in the dining car?

Travel arrangements - road and ferry

Person calling What's the road like between Lisbon and Coimbra? What's the best route to take over the Alps? Could you please send me directions so I can find the office? Is it easy to park in the city centre? Do I need to book in advance to take the car on the ferry? How long is the crossing from Bari to Dubrovnik?

Person called The motorway is always very busy in the rush hour. There will be major roadworks for the next few weeks, causing long delays. I'll email you a map showing exactly where the hotel is. The hotel has its own underground car park. Due to rough weather, the ferry crossing scheduled to depart at 18.00 has been cancelled.

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