Guidance and Info/Speaking Hour/ Shop Manager

Title	Transfer Guide
Department	Operation
Unit	Guidance
Reports to	Head Office Guidance and Info/Speaking Hour/ Shop Manager Transfer Chief Guide	Region Office Operation Supervisor Transfer Chief Guide
Reported by	-
Internal Relations	Continuous communication with Transfer Operation Unit and Airport Operation Unit personnel Continuous communication with captains
External Relations	Communication with guests and transfer supplier captains

JOB SUMMARY

To ensure transfer services to guests between hotels and between hotels and airport with minimum possible cost within the defined standards

RESPONSIBILITIES
1.	To control convenience of vehicle during transfer from airport to hotels and to check guests from lists and to direct them to the vehicles; to collect voucher and to distribute brochure; to convey required information to guests during transfer; to control reservations at hotels if necessary and to inform the related unit/personnel about the problems confronted
2.	To control pick up time from program, captains and vehicles; to check guests from program; to inform guests during transfer about processes at the airport; to apply guests satisfaction questionnaire and to inform the related unit/personnel about the problems confronted
3.	After transfer to take board from the vehicle, to control the vehicle and to inform the related unit/personnel if there are forgotten things
4.	To fill transfer report after transfer and deliver reports to related unit and to deliver questionnaires if any
5.	To fulfill duties and responsibilities related to Quality Management, Environment, Job Health and Safety, Customers Satisfaction Systems in accordance with definitions in related Handbooks and Quality Management System documentations

Дата добавления: 2015-09-30