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1 Formal style is common in business, for example. If you are unsure about which style to use in an email, it is better to use a more formal style. If the person replies in a more informal style, you may follow that style in your next message.
2 More informal messages may be sent between friends or colleagues who have a relaxed working relationship.
3 The most informal emails are generally sent between close friends. These messages are sometimes more similar to speech than to writing.
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