Sport
Guests may enjoy use of the gym, indoor swimming pool and massage salon. 20:35:44
Almaty 3 star hotel.Description
This air-conditioned, cosy, modern city hotel features an interior with warm colours and is well equipped with all the facilities and services needed to make for an unforgettable stay. It is ideal for family holidays. The property has 30 rooms and guests are welcomed in the lobby, which offers a 24-hour reception, a hotel safe and lift access to the upper floors. Guests can enjoy a drink at the café and bar, and dine in the restaurant. Business travellers can make use of the conference facilities. Internet access is available and guests can make use of the room and laundry services. There is a car park for those arriving by car.
Location
This city hotel is located 8 km from the city centre of Almaty, surrounded by shops and a vibrant nightlife. Almaty International Airport is 22 km away.
Rooms
All rooms are en suite and feature a shower and bath, as well as a direct dial telephone, satellite/cable TV and Internet access. Additional amenities include a minibar, air conditioning, central heating and a balcony or terrace.
Sport
The city hotel has a heated indoor swimming pool, a sauna and offers spa treatments.
Meals
Breakfast is served each morning and lunch and dinner can be enjoyed à la carte or selected from a set menu.
38. Topic “One of the 4-star Hotels in Kazakhstan”.
4star hotel Dostyk in a historic building, this elegant, 5-star hotel in Almaty city centre offers an elegant spa, gourmet food, and soundproofed rooms featuring a dressing room and wooden flooring. The Dostyk Hotel has spacious rooms and suites with a flat-screen TV and a stylish bathroom with exclusive toiletries. Wi-Fi is available in all areas. Guests at the Dostyk are welcome to relax in the indoor pool, hammam, and Jacuzzi. There is also a modern gym and a massage service. Traditional dishes from Kazakhstan and international specialities are served in the Hotel Dostyk’s Orange restaurant. Fine drinks are available in the Bastau bar. Free private parking is available at the Dostyk on request. The Abay Avenue bus stop is only 200 metres away.
Voyage Hotel Centrally located just a 5-minute walk from the Almaty History Museum and the Abay Opera House, this boutique hotel features a stylish café and free Wi-Fi. On-site parking is free. Soundproofed rooms with a flat-screen TV and balcony are offered at the 4-star Voyage Hotel. Each has a seating area and minibar, and the bathrooms have a hydro-massage shower and toiletries. A daily breakfast buffet and a range of coffees and snacks are served in Hotel Voyage’s café, which offers panoramic city views. Exotic cocktails can be enjoyed at the well-stocked bar. Guests can walk in Almaty’s Panilov Park, a 10-minute walk from Voyage. Many theatres and museums can be found within 500 metres of the hotel. Almaty International Airport is just 15 km away, and a shuttle service can be booked at the hotel.
39. Topic “One of the 5-star Hotels in Kazakhstan”. Elmira
Rixos Almaty is the largest luxury and prestigious hotel in the city with extensive meeting facilities and luxury SPA. Situated in the heart of Almaty city, located close to the Almaty International Airport, accessibility to the historical places in town and just nearby the top shopping destinations.
The largest luxury and prestigious hotel in the citywith extensive meeting facilities and luxury SPA. Rixos Almaty hotel offers 237 guestrooms. All of rooms have all the necessary amenties and comforts for any business traveler. Two full floors of our hotel are for non-smoking guests. Brasserie is an all day dining restaurant which offers International cuisine. Hotel two bars: Noodle & Sushi Bar and comfortable Lobby Bar& Lounge with rich Tapas variety and Big selection of light refreshments. When it's time to host your elite event,no matter what the size, Rixos Amaty is the best choice in town. The largest-capacity function room in Almaty Premium Ballroom can accommodate up to 1500people. However, more intimate settings are available for groups as smaal as 10 and up to 60 people. You can enjoy the magnificent Rixos Royal SPA with total area of 2200sq.m including Fitness Center,7massage rooms, Sauna & Turkish bath(hammam), Rain&Steam room, indoor swimming pool and Beauty Saloon,Luxury Boutiques at the Lobby!
Classic Design, luxury accommodation and high Quality Service, designed to exceed your expectations.
Rooms: Deluxe Room
32sqm, Free WIFI and LAN, Working Desk, French Balcony, Separate Shower and Bath Tub
Premium Room
48sqm, Free WIFI and LAN, Working Desk, French Balcony, Separate Shower and Round Jacuzzi, Dressing Area
Executive Suite
110sqm, Separate Bed Room and Living Room with Dining Area, Free WIFI and LAN, Working Desk, French Balcony, S eparate Shower and Bath Tub, Guest Toilet
Presidential Suite
220sqm, 3 Bed Rooms, Living Room with Dining Area, Free WIFI and LAN, Working Desk, French Balcony, Separate Shower and Round Jacuzzi, Kichenette
Our International and globally experienced Food & Beverage Team provides you with the best and most authentic culinary experience in Kazakhstan
La Terrasse Bar & Grill
Serving wide variety of meat and fish grilled in front of you. Opens between 18.00 - 23.00 everyday and combined with live entertainment from 19.00 to 23.00. Diners can also have their breakfast and lunch served at La Terrase Bar & Grill while enjoying the perfect ambiance from summer season.
Atrium Lobby Lounge
24 hours International & Kazakh delicacies, Traditional English High Tea, Cocktails and more….
Brasserie Restaurant
Traditional French with a modern twist, Authentic, regional cooking with a contemporary presentation prepared by our French Executive Chef.
Sushi & Noodle Bar
The place where the unique tastes of Japanese cuisine is served
Rixos SPA, total area is 2200 sqm, offers extensive range of treatments including massages, facials and body treatments.
Fitness Center with state of the art equipment
7 massage rooms
Gym
Sauna & Turkish bath (hammam)
Indoor swimming pool
Inner Gardens
Rain and Steam rooms
SPA Vitamin Bar
Beauty Saloon
40. Topic “One of the hotels in Astana”
Rixos President Astana is located on the main avenue between Presidential Palace and Khan Shatyr, with short distance to Baiterek Tower and Main Boulevard. It is the most luxurious hotel with high quality service, designed to exceed your expectations.
Rixos President Astana Hotel offers 184 elegantly furnished rooms, including 2 Royal Suites, 12 Presidential Suites, 4 Junior Suites, and 2 Premium Suites.
Rixos President Astana provides a variety of custom-tailored services for your perfect stay. Room Service, Concierge and Butler services are available upon request.
Premium Room
32sqm. Free WIFI and LAN, Working Desk, Separate Shower, Bath Tub, Balcony.
Premium Suite
64sqm. Separate Bed Room and Living Room, Free WIFI and LAN, Working Desk, Kitchen Station, Separate Shower, Round Jacuzzi, and Guest Bathroom.
Deluxe Room
30sqm. Free WIFI and LAN, Working Desk, Separate Shower and Bath Tu
Junior Suites
64sqm. Separate Bed Room and Living Room, Free WIFI and LAN, Working Desk, Two Bathrooms with Separate Shower and Bath Tub.
Presidential Suites
105sqm. Master Bedroom, Living Room with Dining Area, Cabinet, Free WIFI and LAN, Separate Shower, Bath Tub and Guest Bathroom.
41. Topic “One of the hotels in Atyrau” Zhadyra
The Renaissance Atyrau Hotel, situated on the European side of Atyrau, the oil capital of Kazakhstan, is located along the main high street overlooking the Ural River. The hotel is conveniently located to offices and only 10 minutes away from the Atyrau airport. Among other Atyrau hotels the Renaissance with its 202 guestrooms is the only international brand hotel. Our accommodation in this stylish hotel is a haven for relaxation, feature air conditioning, work space, mini-bar, 24 hour service and wireless internet, perfect for the business traveler. Silk Restaurant feature international cuisine and open for breakfast, lunch and dinner. Our American style Champions bar offers live entertainment. Relax in our Chai Lounge or try the excellent cakes and cookies in pastry shop. The hotel has the biggest conference facilities in Atyrau with state-of-the-art audio-visual equipment, the newest and largest gym and health facilities and a fabulous 13 m. swimming pool. Renaissance Atyrau Hotel also provides free wifi
Explore Our Hotel
The Renaissance Atyrau Hotel with its 202 bedrooms is the only international brand hotel in the Atyrau city, Kazakhstan.
The biggest conference facilities in city with state-of-the-art audio-visual equipment, perfect Atyrau Business hotel.
Discover hidden gems only a local would know with Renaissance's In-The-Know recommendations, personally curated weekly by our hotel's Navigator.
42. Topic “The World Hotel Chains. Examples”
Hotel chains have been searching for alliances and some of them. For example: Holyday Inn,
Intercontinental, and Crown Plaza have merged to form Six continents hotels Chain; Marriot
absorbed Renaissance and Ramada International; Sol Melia opened a new line of Boutique
hotels, Accor signed several joint ventures in the East and the Far East, etc.) Forte acquired
Méridien to reinforce its global position. Starwoods (Sheraton) absorbed the Italian Ciga chain
and Westin. The main expansion zones for the hotel industry in 1994 remained Asia
(particularly China and India), the Middle East (above all, the United Arab Emirates and Egypt)
and Latin America. In Europe, hotel enterprises in the eastern countries (Russia, Croatia,
Slovakia, etc.) decided to renovate dilapidated palaces built at the turn of the century. All the
European capitals started to invest in preparations for the major event of this fin de siècle period,
that is, the celebration of our entry into the third millennium. The 3 star hotel Millennium
enjoying top level of On-line Room Management System is situated at the best site in Opatija at
the Mediterranean coast. Opatija in Croatia corresponds, in terms of reputation, to the level of St.
Moritz in Switzerland. Capitals throughout the world were busy developing the necessary
infrastructure to welcome the millions of tourists for the celebration of this event. Major hotel
chains are drawing up development plans in almost all parts of Europe. These plans primarily
involve the renovation of numerous prestigious hotels in both western and eastern European
countries. Gradually, the great capitals of Europe have been endowed with hotels boasting three,
four and five stars, offering quality services, innovative architecture, style, charm, and interior
design (city Boutique hotels). Specialised hotels offer wellness programs including health and
beauty centres, personalised services and treatments, anti-stress, revitalising, regenerating
programs, etc.
43. Topic “Hotel Chains in Kazakhstan” Raim.Aizhan
Hotel chains have been searching for alliances and some of them. For example: Holyday Inn,
Intercontinental, and Crown Plaza have merged to form Six continents hotels Chain; Marriot
absorbed Renaissance and Ramada International; Sol Melia opened a new line of Boutique
hotels, Accor signed several joint ventures in the East and the Far East, etc.) Forte acquired
Méridien to reinforce its global position. Starwoods (Sheraton) absorbed the Italian Ciga chain
and Westin. The main expansion zones for the hotel industry in 1994 remained Asia
(particularly China and India), the Middle East (above all, the United Arab Emirates and Egypt)
and Latin America. In Europe, hotel enterprises in the eastern countries (Russia, Croatia,
Slovakia, etc.) decided to renovate dilapidated palaces built at the turn of the century. All the
European capitals started to invest in preparations for the major event of this fin de siècle period,
that is, the celebration of our entry into the third millennium. The 3 star hotel Millennium
enjoying top level of On-line Room Management System is situated at the best site in Opatija at
the Mediterranean coast. Opatija in Croatia corresponds, in terms of reputation, to the level of St.
Moritz in Switzerland. Capitals throughout the world were busy developing the necessary
infrastructure to welcome the millions of tourists for the celebration of this event. Major hotel
chains are drawing up development plans in almost all parts of Europe. These plans primarily
involve the renovation of numerous prestigious hotels in both western and eastern European countries. And ou Kazakhstan hotel chains was developed xx centuries. But first hotel chains in Kazakhstan was opened about 20 years ago. Additional hotel chains from Russia and foreign country.All chains of hotel in Kz are (9) Holiday Inn, InterContinental Hotels & resorets, Marriott executive apartments,Radisson Blu Hotels & resorts,Ramada Worlwide,Renaissance hotels, Rixos, Royal Tulip Luxury hotels, Worldhotels
44. Topic “Hotel Service in Kazakhstan”
Hotels in Kazakhstan offer different high services and the high quality personnel.KAGIR is a noncommercial, nongovernmental organization, which consolidates hotel complexes of the Republic of Kazakhstan, representatives of international hotel chains, suppliers of the hotel industry, media, such as: “Hotel and Restaurant: business and management”, universities, colleges, which have Services faculty. It was established in 1998.
КАГиР is accredited by the Ministry of tourism and sport of the Republic of Kazakhstan; it works with statistics agency of the Republic of Kazakhstan, Government of the Republic of Kazakhstan; protects interests of members of the Association, lobbying and promotes hotel industry in Kazakhstan, as a niche of national economy.
КАГиР is an expert in hotel industry of Kazakhstan; it makes predictions, trends of development of the hotel market.
The most important mission of KAGIR is: CREATION OF CIVILIZED HOTEL MARKET IN KAZAKHSTAN.
Main activities of KAGIR
Lobbying interests of hotel industry;
Working with governmental institutions on protection of interests of members of the Association;
Opening of registration points for foreign citizens in hotel-members of KAGIR;
Informational bank on hotel business (laws, books, standards, forms etc.);
Consulting and Research center of KAGIR (marketing researches, market trends);
Club of general directors of KAGIR (discussion of essential issues);
Educational center of KAGIR (trainings, education);
Staffing (HR) agency of KAGIR (employee selection, recruitment);
Marketing, advertising of members of the Association (location of special offers on the web site and in e-newspaper “Vestnik KTA and KAGIR”);
Subscription to professional magazines (Hotel and Restaurant: business and management, Hotel and Restaurant: design and interior, 5 stars etc.);
Conducting seminars, master classes, meetings, info tours;
Facilities, preferences to the members of Association.
45. Topic “Hotel Facilities. Cleaning of Rooms”.
For a multinational hotel chain, there is need to maintain quality standards for organization to live- up to their brand equity and customers expectations. However, as hotel proposed to be a 3- star hotel, we need to take care of the costs and need not go overboard in promising amenities and services Features of rooms: In a 200- room hotel, there is need for gradation of quality of rooms to cater to spectrum of customer pro. Rooms need to be premier and ordinary quality, however, allocation in the categories to follow pyramid structure of the target segment. Plan for maximum number of ordinary room, with 80 (160 units) coverage, 15 (30 units of executive suites and 5 (10 units) of presidential suites. Suites can be on higher floor which can give better view of the city / upcoming stadium / river Guests like their hotel room to be squeaky clean and to smell fresh. The manager of the housekeeping staff or another upper management staff member is generally in charge of making sure that the quality standards of the hotel are followed with regard to cleaning the rooms. Managers supervise housekeepers and inspect the rooms for optimum results and guest satisfaction. Housekeeping personnel assigned to each room are expected to properly complete a series of cleaning and sanitizing duties as outlined in the steps that follow.
46. Topic “Resume (or CV) for Hotel Manager”
Susie Hilton
12 Junction Street
Collinstown NSW 2100
P: (02) 5678 9876
M: 0498 765 432
E: susiehilton@email.com
Objective:
To Seek the Position of Hotel Manager
SUMMARY: Top notch Manager with experience in day-to-day management of hotel and its staff with commercial accountability for planning, organizing and directing all hotel services, including front office (reception, concierge, and reservation), banqueting and housekeeping.
Summary of Qualifications
Total eight years experience.
Complete knowledge of hotels operations.
Outstanding oral, written and training communication skills
Unparalleled guest relations skills especially in creating "special touches" and resolving Guest requests and concerns.
Strong analytical skills including trend analysis and the ability to develop innovative tactics to resolve problems.
Excellent eye for details, can carry out actions to improve the appearance of the property, and employees as well as establish relevant actions that meet guest's expectations.
Positive and upbeat approach to employee relations and guest complaints.
Strong computer skills especially word processing, hotel operating systems and spreadsheet creation.
Remarkable ability to ensure proper selection, training,motivation and counseling of all employees.
Professional Experience
Excellence Hotels & Towers, Minneapolis, MN 2002 - Present
Manager
Plan the accommodation, catering along with other hotel services.
Promote and market the business.
Assume authority for the hotel in the absence of the General Manager and serve as Assistant General Manager for all operations within the hotel.
Ensure that every department head is aware of operational goals and hence is made aware of the necessary tools.
Manage budgets as well as financial plans.
Maintain statistical-financial records.
Recruit and monitor relevant staff for their specific operations.
Plan work schedules as per requirement.
Meet as well as greet customers.
Deal with customer queries and complaints.
Address customer problems as well as troubleshoot.
Ensure events and conferences run without interruption.
Supervise the supplies and furnishings.
Deal with the contractors and suppliers.
Excellence Hotels & Towers, Minneapolis, MN 2000 - 2002
Assistant Manager.
Completed important aspects of general administration, like weekly and monthly stock and consumption account, guest-list, bed book etc, as required by Management.
Prepared household staff rotas and duties.
Ensured that Excellence Hotels operates to the highest standards required by management.
In liaison with Management, completed the induction of all the newly appointed household staff.
Ensured that all household staff and other staff comply with Excellence Hotels policies, e.g. fire, safety precautions etc.
Excellence Hotels & Towers, Minneapolis, MN
1998 - 2000
Management Trainee (under supervision)
Managed the daily operations of the Hotel including Conference Management, Rooms, Housekeeping, Leadership & Training, Reservations, Retail, Engineering, Spa, as well as other functions as assigned.
Monitored the performance of the Hotel operational teams.
Provided assistance to aid executive committee department heads in achieving their short and long-term objectives.
Implemented Hotel insurance policies, procedures and the overall operation philosophy.
Assigned budgets to ensure that profitable goals for the Hotel were met.
47. Topic “Letter of Recommendation for Applicant in Hotel Business”.
Hotel Receptionists work at the front desk of hotels. They are often the first people guests come in contact with when they enter a hotel. They provide information about a hotel’s services, reservations and vacancies. They are also responsible for ensuring the guests are coordinated with all aspects of a hotel’s services and personnel.
If you are presently working as a hotel receptionist and are thinking of changing jobs, you may need a reference letter from your boss – same like the following.
February 20, 2012
To Whom It May Concern
It gives me great pleasure to recommend Maria Lee for the receptionist position in Four Seasons Hotel New York. I was Maria’s immediate supervisor during her work at Haines, Inc. Glen Burnie MD.
Maria proved herself one of the most dedicated and enthusiastic employee at our company. She has highly charismatic, pleasant and professional demeanor. More importantly, she has excellent communication and customer service skills having a profound ability of giving receptionist support in a fast paced environment. She is highly skilled in supporting the productivity of the office through filing, answering incoming calls, greeting guests and ordering supplies. I was really impressed from her ability in creating a professional and inviting environment offering outstanding customer service for clients.
Based on all of this and more, I highly recommend Maria Lee for this opportunity. In case of any additional information you may need to assess her qualifications, please contact me any time on my cell or email.
Sincerely,
(Signature)
Samuel Joe
Operations Manager
Haines, Inc. – Glen Burnie, MD
(999) 999-9999
Email:
Baltimore, MD 90222
Phone: (987) 241-3241
48. Topic “Positive and Negative Aspects of Hotel Manager”.
There are various important aspects to consider when considering a career in hotel management. Some of these aspects include necessary training, work environment, scheduling, and employment outlook before deciding on a career in hotel management.
Negative Aspects: Required Training and Education for a Hotel Management Career
Hotel managers face a great deal of stress. Some of this stems from the overriding pressure to operate a profitable hotel for owners. However, challenging employees and guest problems contribute to the pressure. Hotels often struggle to retain front desk, maintenance and cleaning staff. The manager must constantly hire, motivate and monitor front line managers and employees in these areas. Additionally, the hotel manager must deal with escalated guest services issues. Larger hotels may have a guest services manager, but many chains rely on the hotel manager to resolve guest problems. Unruly or upset guests can negatively impact the manager's day.
Hotel manager is usually a full-time position. However, the manager is ultimately responsible for effective operation of the hotel 24 hours a day. This means that if someone doesn't show up for work or if a major problem arises, the manager gets called. In a high-volume hotel with lots of employee turnover, a manager may become consumed with work. Even when at home, he may feel concerned about the hotel and whether any problems will surface.
“Positive It is important to consider work environment and job duties before deciding on a career in hotel management. Some aspects of hotel work environments may be preferable while others are not. One advantage of being in a management position is independence. A manager may run daily hotel operations in any fashion he or she chooses, as long as safety and profitability are maintained. However, in large chains, themanager may be subject to directives from corporate headquarters.
Leadership Autonomy
Though variable based on the hotel, many managers have significant amounts of autonomy in leadership. They can hire, train and motivate staff using innovative management techniques. They can develop creative approaches to guest services, marketing and promotion and other aspects of the hotel business. Managers in some chains oversee virtually all facets of the business, including financial management, marketing, human resources and contract negotiations with suppliers and maintenance workers.
49. Topic “Hotel Manager: It’s not a job, it’s a life style”
A hotel manager is responsible for the day-to-day management of a hotel and its staff. They have commercial accountability for budgeting and financial management, planning, organising and directing all hotel services, including front-of-house (reception, concierge, reservations), food and beverage operations, and housekeeping.
In larger hotels, managers often have a specific remit (guest services, accounting, marketing) and make up a general management team.
While taking a strategic overview and planning ahead to maximise profits, the manager must also pay attention to the details, setting the example for staff to deliver a standard of service and presentation that meets guests' needs and expectations. Business and people management are equally important elements.
Typical work activities
Work activities vary depending on the size and type of hotel, but may include:
planning and organising accommodation, catering and other hotel services;
promoting and marketing the business;
managing budgets and financial plans as well as controlling expenditure;
maintaining statistical and financial records;
setting and achieving sales and profit targets;
analysing sales figures and devising marketing and revenue management strategies;
recruiting, training and monitoring staff;
planning work schedules for individuals and teams;
meeting and greeting customers;
dealing with customer complaints and comments;
addressing problems and troubleshooting;
ensuring events and conferences run smoothly;
supervising maintenance, supplies, renovations and furnishings;
dealing with contractors and suppliers;
ensuring security is effective;
carrying out inspections of property and services;
ensuring compliance with licensing laws, health and safety and other statutory regulations.
The manager of a large hotel may have less contact with guests but will have regular meetings with heads of department to coordinate and monitor the progress of business strategies. In a smaller establishment, the manager is much more hands-on and involved in the day-to-day running of the hotel, which may include carrying out reception duties or serving meals if the need arises.
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