Guest Relations Executive – Restaurant

Job Profile

Job Details		Job Code:
Job Title:	Guest Relations Executive – Restaurant
Grade:	D
Business Unit:	Burj Al Arab	Location:	Dubai
Department:	F&B Service	Function:	Hostess
Reports to:	Assistant Outlet Manager
Direct Reports:	Outlet Manager
Financial Accountability	Ensuring cost efficiency in stationary use for the restaurant operation and low waste in operation items without compromising the quality of service standards.
Conditions of Work:	Working hours 48 per week as per Jumeirah working hours policy in the UAE and the UAE labour law. This role involves a variety of shift timings (morning, evening, night, etc.)
Role Overview
Purpose:	Responsible for greeting & guiding all guests visiting the restaurant in the relevant outlet, ensure personalized welcoming for all diners. Coordinate table allocation and flow of bookings, actively promoting F&B offering, taking bookings, menu printing, buffet labels and other administrational tasks
Communication:	Internal
· Greeting Desk · Restaurant reservation · Housekeeping · Engineering/IT · F&B outlets · Culinary · Concierge & Transportation · Security
External
· Hotel Guests · External guests · Travel agents, other companies
Main Duties:	· Meeting & greeting guest visiting the hotel and the restaurants or banquet functions · Actively promoting the F&B offering of the hotel and offering to handle reservations · Menu printing · Follow up on administrational tasks · Offering welcome arrival experience · Escorting to table while explaining buffet offering · Ascertain satisfaction of table · Ascertain additional requirements of pashmina, reading glasses, bag hanger etc. · Ensuring full registration addressing the guest by name · Follow up on payment of group bookings · Extending farewell whilst inviting guests back to return · Cashiering · Table allocation · Assisting other F&B outlets when ever needed · Ensure that s/he adheres to all hotel and company standards, Business conduct and ethics, policies and procedures including Health, Hygiene & Safety, HACCP
Tasks (optional):	Cross exposure in other areas of the hotel Assisting other departments and SBU’s
Role Specifications
Qualifications	Essential: previous high level customer service experience or 5* hotel working experience Desirable: · Hotel Management graduate or F&B 5 star operations certificate holder
Experience	Essential: · Minimum a year of experience in 5 star hotel or similar environment Desirable: · Previous receptionist or hostess experience in hospitality industry · Minimum 2-3 years experience in 5star hotel
Skills	Essential: · High level of verbal and written English · Compatible with MS Word, Excel, Powerpoint Desirable: · Other preferred languages: Arabic, German, Italian, Spanish and Russian · Previous reservation system experience · Micros and Opera knowledge
Competencies	Essential: · At least High college graduate Desirable: · Hotel Management graduate or F&B operations certificate holder
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Дата добавления: 2015-09-29